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Its always like rolling the dice when you have to chose a body shop. I won big! A few things right from the start made a difference. They called me from a referral and asked if my vehicle was operable. With in a couple hours, same day, a tow was picking up the truck. The next morning I received photos of the work already performed and confirmation insurance adjustor had been contacted.
The level of service and competency is comforting. If it weren't for the hold up with parts from dealer, I would have been in and out in less that 2 weeks.
Here was the icing on the cake. They did a full vehicle inspection for me. Ending up changing a battery and getting a brake job ( at a great price ) prior to getting the vehicle back. This is the difference.
Restored my confidence in small business and found my preferred body shop for life.
Hospitality and communication. I informed every step of the process.
2 thumbs up, 10 out of 10, and hats off to you guys for having a business built on integrity and honesty.
Had a great tow experience with Andrew! I was quickly helped while in a very busy intersection and Andrew was very patient while securing the area and then telling me step by step what was happening next. Thank you for getting us and our car to a safe spot! 🙏
They did an incredibly good job keeping my Veloster on the road. Can't recommend them enough. Paint work was indistinguishable from the original, great communication from Shlomi, dedicated work. Very impressed by these guys.
I had an excellent experience at Custom Auto Collision. Shlomi went above and beyond to make sure everything was handled professionally and efficiently. He kept me updated throughout the entire process and really made the experience stress-free. The ladies at the front desk were also amazing—friendly, welcoming, and always ready to help with any questions I had. Their customer service is top-notch, and you can tell they truly care about their clients. I highly recommend Custom Auto Collision for anyone looking for quality work and great service!
I had an accident in late April of 2025 and this team did an amazing job getting me back on the road. My vehicle was in their lot the same night that I got hit and within a day I had a point of contact to talk to regarding the repair process on my truck. After liability was squared away and ordered parts arrived they had my vehicle looking brand new within 3 weeks. They always let me know everything they needed and or thought I should know to help the process go smoother, their body shop and paint crew did an amazing job to the damaged areas and over all went above and beyond to make sure that not only that I was taken care of but also to ensure my vehicle looked and drove better than it did before the wreck. I’ve had it back for a few weeks now and I have had zero issues with the truck. I’ve gotten countless compliments on how good it looks and over all I am very satisfied with their work. If you’re thinking about taking your vehicle to them I’d highly recommend you do so. They will take care of you and do so very well.
I am incredibly grateful to the outstanding team at Custom Auto Collision. Dealing with insurance, a rental car, and everything else after an accident is extremely stressful but the one thing I didn't have to worry about was my car. I received frequent updates throughout the repair process, and their communication and professionalism were truly outstanding. I would absolutely recommend them to friends and family!
My Acura was hit by a driver that failed to obey a stop sign in Houston in early December.
The responding Sheriff's Deputy directed that my vehicle be towed immediately by one of the tow trucks that were already on scene because we were blocking a public road.
I don't have any experience with collision shops so Longs Towing offered to take it to Custom Auto Collision (CAC) in Richmond , which was next door to them. I was a little leary about using a collision shop that just 'happened to be next door' to the towing company, but a quick search of reviews of CAC appeared to be pretty good with a 4.1 star rating over 180+ reviews.
Fortunately things turned out well, actually, better than well.
Caroline from CAC contacted me the next business day and explained my various options and why CAC would be a good option if I wanted to use them- they source OEM replacement parts, guarantee their work, handle all the paperwork with insurance and adjusters etc., so in the interest of getting my repairs started as quickly as possible, I decided to have CAC fix it.
Caroline was able to handle all the paperwork over the phone and via email so I didn't have to make the 45 minute trip down to Richmond to do any of that.
Shlomi from CAC was terrific- he updated me almost weekly on the progress of my repairs along with pictures. In the midst of repairs, they found additional damage not reported in the original claim and had to request supplements from my insurance company, have an adjuster approve them, wait for payment etc. Needless to say, a month and a half later my rental car coverage ran out and I was inconveniencing family and co-workers or using Lyft to get to work.
Although it was not their fault that we had to wait for parts being sourced by the insurance company or the lengthy insurance process itself, CAC offered me the use of a loaner car until the rest of the repairs were completed. That was a huge help and allowed me to keep our small family-owned business running smoothly.
Upon completion of the repairs they took it to an Acura dealer to get an alignment as the accident affected the front wheel and suspension. While it was going to be there I asked if they would have Acura address an open recall item too, which CAC did without hesitation. That added another 4 days but at least I didn't have to make a separate trip to the dealer to get it taken care of.
I finally got my vehicle back last week and it looks and handles like new!
Custom Auto Collision made the trauma of a car accident much more bearable by handling all the pesky details, keeping me informed throughout the process with calls, texts, and photos, lending me a vehicle after my rental coverage ran out, and most importantly, making my vehicle like new again.
I would heartily recommend Custom Auto Collision to anyone needing collision work.
Great job and thank you all again!
The crew here at Auto Custom Collision is so awesome. They were with me every step of the way of the accident until the day that I picked up my car from being repaired I really appreciate the kindness. The concerns that they had the communication that they provided during the time that they were repairing my car. I recommend that you put your trust in Custom Auto Collision with your car and repairs, they are the best. The crew is so nice
Where do I begin? On my last week of working for a company traveling outside of town. I was headed to work and out came a deer running out into the middle of the road. Talk about leaving a job with a bang right? Boom I hit the deer. Due to the fact that my truck is lifted most of the damage was to the front and bottom side of the truck. Suspension thrown out of wack. I was referred to this company through a family member who has had multiple jobs done on personal vehicles. Although the company is yet out of town I didn’t have a worry in my mind that my truck would be in good hands. If it wasn’t for the insurance company taking there sweet time I probably would have gotten my truck sooner. But no complaints towards the collision center. However I was able to get all the repairs fixed and the suspension also. The parts used were gm parts and the paint job was immaculate. I highly recommend this company. Rather it’s due to a wreck or something you just want to get done these guys will not let you down. Thank you to all the hands that got my truck back to the way it needs to be!!!!
