HCA Houston Healthcare Medical Center

TC

Terra Chadwick Local Guide

27 May 2026

If I could leave a 10 star review I would. From the first moment that I went to HCA urgent care Texas City - the staff there were excellent. They treated me with kindness, compassion. They listened to me and did the necessary tests. The Dr. gave me the option of going home or staying over by transfer to HCA Clear Lake Hospital for observation. I opted to be transferred. Upon arrival, they had called ahead and explained the situation. The Acadian EMS worked quickly and safely got to the hospital. I was given room M102. Installed. All the nurses and techs were great. Especially Nafisa, and Tina. The food was great, really. There was only 1 meal where the chicken was dry. I was transferred to another room C144 South after the room M102 was needed. I don’t remember all the great nurses, Tracie, and all- where fabulous. Patience, listening, understanding, when I had a slight accident, telling me, it’s ok, it’s not your fault. - wonderful. The food in this area, also very tasty. I especially loved the ice cold water, comfortable bed, safe environment. HCA CLEAR LAKE is my hospital of choice.

CB

Carol Borne

27 May 2026

Starting with my post op visit then my arrival on 5/19/26, day of my surgery, everything was beyond perfect. It continued on 5/20/2026 when it was time for me to leave the hospital, from recovery, to the exit area, everything was perfect, caring and very professional. A couple of days after I returned home, I received a call from the hospital, asking how I was doing and if I needed anything. At 73, and having surgery for the first time, other then delivering my son 54 years ago, my experience with HCA was simply amazing. I cannot thank Dr. Brandon Low, his entire staff and the Hospital for such a caring experience on 5/19/26. All the amazing nurses, the Anesthesiologist, including Rex the Physical therapist , that helped me. I could not have been treated any better. Thank you Dr. Low and HCA for such an incredible and professional experience.
Sincerely,
Carol A Borne

RB

Russell Becker Local Guide

26 May 2026

Waited 3 hours past our MRI appointment. The nice people ahead of his the same.

Scheduling is not rocket science. Keeping patients waiting this long is disrespectful and shows no concern for the patients .

RH

Rosa Herman

25 May 2026

First let me say the nurses and professional staff were as good as any I have ever encountered in a hospital and that includes the Texas Medical center. Kind, caring, and knowledgeable. There were a few minor items which affected us that could be corrected. Wheelchairs are an issue at this hospital. Each department hangs on to them as though they are gold which is fine except when you can't get one to handle a patient, or there isn't one available with foot pads and the patient is 6'3 with Parkinsons. Also, the registration staff could be more helpful and informative. One lady never spoke a word, just thrust an ipad at us and that was it, the other never explained what we were signing or anything. Parking is atrocious and some assistance like golf carts would be helpful. Care was excellent but the miscellaneous items were disappointing.

DD

Dion Dominguez

23 May 2026

Hands down the best Team and Place They treat you Like you matter !! Take your health Seriously and do Ct scans and Everything staff All is very nice Shout out to the patient Coordinator in the ER shes new started a Month ago She Was The BEST . The nurse that helped me ANC and The doctor Ryan K and Ct scan guy . Every Staff member was AMAZINGGG !

JS

Jeffrey Surovik

22 May 2026

Nurses were amazing! Mara is awesome at her job. She knows how to make people feel comfortable. Madison was super helpful

LH

Linda Harrell

15 May 2026

The Nurse at the Desk in the Day Surgery waiting room was prejudice and went as far as to put my grandson,his wife and baby out of the waiting room because the baby was crying. I feel that if they had been white she wouldn't have said anything, but they were Black so she was being mean to them.

LP

Linda prestriedge

14 May 2026

My one and only complaint was the fact that the people working the surgical dept. really had no compassion of anybodys dignity. I understand they have seen it all but the patient on the other hand is not used to being but naked and exposed to all that is in the room! I kept asking to be covered up somewhat on the area they weren't working on but nothing happened. A little more compassion would help!

MS

Michelle Shanks Local Guide

13 May 2026

We cannot get a doctor to call us about our mother’s care. We have asked nurses in person repeatedly. She had her second stroke at this very facility recently, it was quite horrible (was serviced in the maternity wing with continual promises she’d be moved to the stroke wing, but never was). Recently was rushed back to the hospital via ambulance - and no one there for days has been able to access her chart from her last stay there. They have no idea what medication she’s on (that they prescribed) and we have had to bring a medicine list up to them. We continually have asked to speak to a doctor about her history and her care, and have yet to be contacted. This is especially important because she has a medical power of attorney on file. She’s been there since Monday. Maybe writing this review will get someone to freaking call us.

JD

Jessica Davis Local Guide

13 May 2026

TLDR: L&D was AMAZING!! Postpartum care too! My on call OB was also a saint! And the staff at the ER were nice but the receptionist was rude.
L&D: ⭐️⭐️⭐️⭐️⭐️
ER receptionist: ⭐️
ER staff: ⭐️⭐️⭐️⭐️

I’ve had a double ear infection for the last 4 days. Antibiotics aren’t working. I’m in excruciating pain and when I tell the woman at the front desk I’m on antibiotics, instead of letting me finish saying it feels like my eardrum is about to rupture and I’m crying every night, she just asks me “so why are you here then?” In a rude attitude, like I’m already dealt with. Do you think I WANT to be in the freaking ER at night?! No! The reason I’m here is because for the last 2 days I can’t eat solid foods because I can’t chew, my ear canal and eardrums are on fire, the swelling is spreading, and the most sleep I’ve gotten is 3 broken hours. I don’t like being here as much as YOU don’t like me being here. But I need sleep. I have three kids and am crying all day and night in pain. I’ve tried otc meds. Every time I use the ear drop meds it’s like lava in my ears.

Edit: I’ve been seen, I do in fact have a ruptured ear drum that was so bad my entire ear was clogged with pus, so my antibiotic drops weren’t working and oral could only do so much. The staff after check in have been nothing but kind which is why I’m updating my review, and please give the doctor who put the tiny sponge things in my ear a raise. He’s been super sweet and patient as I’ve been in so much much pain!

Edit 2: I realize I never made one for my post partum experience. It was great, doctors were awesome. I had Dr. Harmouche, it he didn’t deliver me as he was in surgery and baby was popping out. He called the on call woman from his office and she was AMAZING!!! the nurses were great too!