A C
6 May 2025
Overall: Service satisfactory, displeased with other practices. Will not come back but no problems with repairs.
Long of it - brought my car in for a charge system fault, to get it diagnosed. Left name, phone number and keys and such and they'd get to it the next day as they were busy. I explicitly asked them to call me with an update when they had one, so I could learn any prices associated with repairs, and if I didn't answer to text as I would see that instead.
Instead, not only did I not receive any communication by phone or text, instead they decided to communicate exclusively with a relative of mine who called and claimed to be related to me after I'd dropped the car off. Who instead gave their number, asked for updates to go to them, and.... somehow this was okay with them?
At what point is it okay for someone else to call, try and redirect all communications and approvals to someone who wasn't there at dropoff, without ever reaching out to the person who actually dropped it off - whose car it is - whose number they were left with and told directly to contact regarding everything? No one ever tried to confirm if the person who called was actually doing so with my knowledge or approval.
I had already received one quote at another repair shop for roughly $200 less, and my relative knew this, and instead decided to reach out and agree to it on my behalf and okay the purchase of the part and okay the process and, again, the repair shop never thought to - or never cared to - actually reach out to ME, THE OWNER, WHO LEFT MY NUMBER WITH THEM, to see if I actually approved of any of it.
So now that everything is paid for, now I am on the hook for about $200 USD more than the original quote I received from another shop that I was considering taking it back to.
I am not going to hassle the shop for the difference because said relative has agreed to eat the difference, as I never agreed to it and I already had a cheaper offer(that they knew of), but all the same, I will not be going back to a repair shop that doesn't bother reaching out to the customer who brought the vehicle in, first, before purchasing parts and agreeing to do/start repairs. That's the very basics that a car repair shop should do. I explicitly, TWICE, directly asked for them to call ME, the second time directly stating, again, ME, to call ME, no one else, the number I originally left with them and even after confirming this(Thanks Mike), they still called the relative instead who had tried to hijack the process.