Kalico Jones
20 Apr 2026
NTB on Louisiana. Don't just don't. I went in April 19th around 11:00am w/ a 3 inch nail stuck in my tires sidewall. I had a brand new tire w/ stickers attached and asked if they could install it. He LITERALLY asked me 9 times with an attitude are you sure it's a new tire w/ proof that it's new because we can't touch it unless purchased from them or new and showing stickers it's new. He could have simply walked outside and confirmed. No compassion or empathy that I'm driving around with this nail. I drove it down to NTB on Richmond and they "walked" outside seen my problem and had my car in the back within 10 minutes.
Hello Kalico Jones, we're sorry to hear about your experience at our Louisiana location. It's concerning to learn about the lack of assistance and empathy you encountered. We appreciate your feedback and would like to address this issue further. Please reach out to us at 914-984-2500, Option #2, so we can connect with you directly. Thank you for bringing this to our attention. <br><br>Consumer Solutions