Center for Advanced Cardiology in Greater Heights

VL

Veronica Lopez

26 Oct 2024

I really wish I could give the care I received here less than 1 star. If you’re planning to deliver here read carefully.

I was scheduled to be induced 10/19, everything thankfully went well, my delivery went beautifuly and my doctor (Dr. Oliver Batiste was amazing), but after that I felt entirely rushed and unheard here, I understand the need for rooms in delivery, but I was so rushed out of there I felt my husband and I didn’t get to enjoy or skin to skin moment or any moment truly after my delivery. Once down in post partum, everything hit the fan but it wasn’t until I came home I realized how neglected and treated so poorly I was here. I got nothing explained to me about postpartum care, no one walked me to the restroom for the first time (yes my husband was there but busy with baby) , I was just thrown to fend for myself in that aspect really, never asked if I needed anything or the baby, the baby station they set there was nearly empty and never asked to be restocked, my doctor did ask if I wanted to go home and in that moment I regret not saying NO and advocating for myself. The day I went home I HAD TO CALL THE DAY NURSE I WAS STUCK WITH TO REMOVE MY CATHETER I ALMOST WENT HOME IN, i felt complete rushed to get out of the room and oh my husband wasn’t given any helpful information on where to pick us up, I had my 9 year old daughter with me a stroller and myself to walk down the main lobby BY MYSELF WALKING POSTPARTUM, that lady had some audacity to walk with me as if she was any help and just straight up useless. This ruined my entire experience here, and I KNOW is the cause and trigger for my postpartum depression, and I know it would be brushed off as that but I KNOW within myself that caused me to feel every emotion after that, and unfortunately this hospital won’t give me my experience that I deserved and I’ll forever have to live with that.

AG

Ali Garcia Local Guide

26 Oct 2024

I have come to this location a few times and each time the nurses and everyone I have come across was nice and knew how to keep their patients comfortable and would talk to them though the whole thing.

LS

Lauren Sylvia Local Guide

13 Oct 2024

I loved most of the nurses! My recovery nurses were amazing. I did question why they raised my Pitocin when i was already suffering but they said they needed me to progress faster. Not true. No need to hurry labor especially when i am already suffering. I was a low risk pregnancy. Every intervention was followed by another. Ended in c-section. Very high rates of c-sections here. Overall happy but unnecessary interventions.

SW

Samantha Ward

10 Oct 2024

All the staff here are SO friendly and helpful. I was a bit nervous before my procedure but once I got back with the nurses I knew I was in great hands and immediately felt so calm. The facility is very clean and nice. It was quick and simple, I really have no complaints at all!

PJ

PJR

9 Oct 2024

Went there a few months back felt something snap in my throat lost my voice immediately went to this place, I have united healthcare insurance, it was late but was worried about my pain and voice, I payed my deductible, but several months later I get a call from collections for a physician fee, no email or other notification just straight to collection's, was not informed about this charge upfront, even after paying my deductible and my insurance paying their part. They didn’t do anything but take my vitals was told to suck on cough drops and felt around my throat, glad I got a second opinion from a real doctor at Numed paid cash there and they treated me for a few months but got me right. Expected more from memorial Herman looks like they’re just in the business of scamming the insurance companies and squeezing every cent they can from their patients, will be reporting to the BBB hope they can assist with resolving this issues, if not for the very least get them to look at their practices a bit more closely.

BP

Beverly Parrish Local Guide

1 Oct 2024

I do not recommend this facility. I feel the patient care was sloppy and unprofessional. It appears that the center seriously overbooks patients (or the surgeon does) without regard or respect to their time and comfort.

We arrived at 11:45 a.m. for 12:00 appointment for cataract surgery. All documents were complete and payment made in advance as instructed. Taken to administrative area about 12:10 and to pre-op at 12:45. My husband told the anesthesiologist that he was extremely bothered by anything touching his eyes. He gave him one oral pill, the procedure was initiated, and my husband stopped them to say he was too aware of what was happening, so he was given something in his IV and had no clear recollections of the procedure. We were told that I would receive text messages updating me on his progress. I received none. Post op, the nurse delivered him to the pick up area outside with no protection for his eyes. I had to request it.

Second cataract surgery - arrived at 11:45 a.m. for 12:00 appointment. Again, everything had been completed in advance as instructed. Taken to administrative area at 12:45. Taken to pre-op at 1:20. Again he explained to the anesthesiologist that he was extremely sensitive to things in his eyes and told him about the prior surgery. The anesthesiologist looked in his file, saw no mention of the addition to his IV in the prior surgery and said, “well, sometimes we forget to write things down.” He gave him extra oral pills but nothing in his IV. My husband told the physicians that he was aware of what was going on during the procedure. The anesthesiologist didn’t do anything else, so my husband was aware of the procedure itself, and listened to the two physicians discussing who was coming to work the next day while they worked on him.

Again we were told that I would receive text messages updating me on his progress. I received none. When the nurse came to tell me his was in recovery. She giggled and said, “I tried to text you, but I guess I have the wrong number.” When she brought my husband outside to the pickup area, he had no protection for his eyes.

I went to the front desk to ask a question about 2:45, and there was no one there. I do not recommend this facility. Time will tell if we recommend the surgeon.

PM

phil michelsen Local Guide

25 Sep 2024

Came in for eye surgery, was incredibly nervous about the surgery. Asked repeatedly to speak to the anesthesiologist. Prior to be rolled out of pre-op, while waiting to go into surgery, after getting into surgery room. Each time my request was rebuffed as they were more focused on there pre-op tasks. I was fairly awake during the entire eye surgery. I would not recommend this surgery center.

MS

Mironda Scurlock Local Guide

21 Sep 2024

I want to thank Ashley and the staff in the ER for being patient and caring with my child! Also want to thank Lynn the nurse and Hazel the tech who took care of her overnight. What an amazing team at that hospital! Thank you and God bless y'all!!

AM

Araz Mahdad Local Guide

18 Sep 2024

The facility itself is good but avoid going at all cost unless it’s really life threatening or you will get a surprise bill from them and a SEPARATE bill from ER physician. I was billed for total of almost $9000 for few simple tests because I got scared by the urgent care that I need to go to the ER immediately.

KD

khayden davis

18 Sep 2024

If i could give them 0 stars i would. My dad got off work to go there because he had Covid symptoms. He got there at 7:15. They took his vitals at 8. They didn’t get him into a room until 11 just to only take his vitals again and leave him sitting for over an hour. He was there for over 5 hours and they did nothing but check his vitals twice. Very unprofessional. DONT GO HERE