I had such an easy and great experiance with Memorial Hermann Surgical Center Pinecroft. The staff and facility were second to none and I will insist going there from now on. Thank you to the staff and center for making my procedure so easy.
Everyone from beginning to the end was very kind and helpful. they all took extra precautions to make sure I felt good, before, during, and after the surgery !
The surgery center used an out of network anesthesia service provider. I received a bill from them for over 8000.00. The surgery center didn't bother to ask nor inform me that they would be using Best Choice Anesthesia. This Anesthesia company is not in network with any insurance provider!
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Kim Ber LeeLocal Guide
11 Oct 2019
Not impressed. When we went for preop we went to the surgery center because that is where the paperwork said to go. The receptionist was rude and condescending, just kept saying NOT HERE, but wouldn't say where.
The preop nurse was great, kind, sweet and caring; but it stopped there.
When we came for procedure, had us arrive 3 HOURS early and then they were rude when we questioned why. I asked the surgical nurse if there was a locker or storage area for street clothes and you would have thought I asked her to hold poop, turned her nose up and said the family can carry it. No the family can't CARRY it, the family is doing good to carry her purse... so then she decided that she guess she will allow me to put the bag of clothes under the bed. Just rude. The blood pressure cuff was ragged and falling apart, the iv pole was being held together by a giant binder clip... unprofessional!!
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Brian HollenbeckLocal Guide
25 Sep 2019
Doctor has no bedside manner and basically no help just blown off by the doctor this place is slow as hell with no help
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Nga RabalaisLocal Guide
17 Sep 2019
Love the nurses since they are very nice, friendly and caring. However, the lady in front desk is rude and unprofessional. We never get her voice mail about the charge for facility which is over $200, we asked her what is that cost and she said that she left voicemail on our phone which is not true.
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nicole crow
12 Sep 2019
Had my first baby there recently and it was a horrible experience the minute my doctor left. Everything up until delivery was fine. The rooms are outdated with mini televisions, there was a lot of deliveries so most nurses were short, didn’t wanna help me with shower after C-section. They were negligent on proper shower aftercare, they forgot to tell me I was supposed to use special cleaner for my first shower after the baby so I didn’t and refused to help me when I asked for help in shower. There was one exceptional nurse named Bernadette who really helped and Tara was very nice. Everyone else was mediocre, seemed overworked, seemed as if we were a bother. Food was decent and room service did well. Called for LC, waited a whole day and she never came, the next day I had to request one again. I was there 3 days and no one was there to do bury certificates the whole time. I was told there was 2 people in hospital that knew how to do it and they both called in. So we had to leave the hospital with a newborn with no birth certificate info. We were forced to come back 4 days later which is a huge and ridiculous inconvenience with a C-section and bringing newborn back out. The showers are a complete slip hazard as well. I did voice my concerns to the charge nurse as well. All in all, I would definitely choose Methodist in Katy for future services.
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Ganda PaulinoLocal Guide
23 Aug 2019
This is the BEST ER visit I have ever had in my life! (And you don't usually describe ER visits as great...so this is saying something.) From the moment I walked in, all of the staff from the front desk to the nurses and doctor were very accommodating and knowledgeable. Dr. Garza was very caring and explained everything in detail. Tyler and Joel are exceptional nurses. In addition, the location is very convenient with ample parking space. The facility is very clean and modern.
The ER is the last place anyone ever wants to be at. But I’m thankful the staff and facility here were all so very helpful. They put me at ease and checked me in promptly. I was in a room in 10 minutes because they weren’t too busy on a Tuesday night. Great and informative care and after care consultation!