Monument Chevrolet

AC

Amy Carson

18 Jun 2026

I am extremely disappointed with my experience at Monument Chevrolet. I purchased a 2018 Cadillac Escalade from them just four months ago, and since then I have discovered several major issues that should never be present on a vehicle sold by a dealership.
The paint on the hood is already peeling off in large sheets, the front struts have failed, the front sway bar links need replacement, and the driver’s side engine mount is bad. These are significant problems that have resulted in unexpected repair costs shortly after purchase.
What has been even more frustrating than the vehicle issues is the lack of customer service and accountability. Rather than standing behind the vehicle they sold, I have been met with poor communication and little willingness to help resolve the situation.
When customers spend thousands of dollars on a vehicle from a dealership, they expect honesty, quality, and support after the sale. Unfortunately, my experience with Monument Chevrolet has been the complete opposite.
I would strongly encourage potential buyers to have any vehicle thoroughly inspected by an independent mechanic before purchasing and to carefully review any warranties or service contracts. Based on my experience, I cannot recommend Monument Chevrolet. Yes, I did purchase extended warranty but however the struts and paint job are not covered. Awful experience all around.

JA

johhnny alvarado Local Guide

16 May 2026

We had a great experience working with our salesman Nathan at Monument Chevrolet. He made the process of buying our Silverado smooth and stress-free from start to finish.

He was knowledgeable, patient, and never pushy—just focused on helping us find the right truck for our needs. We really appreciated how easy he made everything and how well he communicated throughout the process.

Highly recommend asking for him if you’re in the market for a vehicle!

EJ

Eddie Johanson Local Guide

25 Apr 2026

I left a review with GM but wanted to make sure there was s local review. My truck was in a recall for 6.2, the engine failed. I called Monument they helped me get a tow, got it in the shop and ended up having to replace the engine. They did a professional job, in a timely manner and the vehicle was in perfect condition when I picked it up.
For a stressful situation the whole process was excellent. I highly recommend.

OL

oldgoatgxp Local Guide

17 Apr 2026

I was at an Easter party and started talking cars with Roland Holmes, most especially about Corvettes. Now Monument (where Roland works in sales) is basically a truck dealership because of all the plants near the dealership. We had a good talk and I told him I had a noise in the back of my Corvette E Ray and since they were basically a huge truck dealership, I was a bit leery of having them work on my Corvette, however Roland told me in no uncertain terms to let Monument repair my Corvette.

He told me to get with Cristi Swearingen as my service writer that she was really good and took care of customers. After getting with Cristi, I was introduced to Daniel Goss and he went deeper into what the issue would be. I took my car in at 9:00 AM and was called at 5:00 PM and told to pick up my car. They even gave me a loaner not knowing what the issue was with my car.

Bottom line, 5 stars to Roland, Cristi, and Daniel for outstanding and quickly done work. Another thing is that I'm no longer concerned about taking my Corvette to what is basically a truck dealership.

After all the owner just got him a new ZR1 Corvette and his dealership better be on the ball if they're going to tend to his car.

OR

Oralia Reyes Local Guide

8 Apr 2026

Repair services has had our vehicle this April 2nd ,2026 and still today has not reached out even with repeat calls to them about the engine light on which was the only reason we brought it to them. I have never had problems with repair service before like before but its been 4 days with no updates about the truck but one video which has nothing to do with engine light on. We came on for years maybe with not this vehicle we have never been treated this way.

MG

Myra Garza

2 Apr 2026

I had an outstanding experience at Monument Chevrolet, thanks to Diego and the entire team. From the moment we walked in, the customer service was exceptional—friendly, professional, and completely pressure-free.

Diego went above and beyond to make sure I found exactly what I was looking for. He took the time to answer all my questions, explained everything clearly, and made the whole process feel easy and stress-free. I never felt rushed or pushed into anything, which I really appreciated.

What impressed me the most was how hard they worked to get me a great deal. They were transparent, honest, and truly focused on helping me stay within my budget without any surprises.

If you’re looking for a dealership that genuinely cares about its customers and delivers top-notch service along with a great deal, I highly recommend Monument Chevrolet—ask for Diego! I’ll definitely be coming back and sending friends and family their way.

RC

Riko C Local Guide

16 Mar 2026

Huge shoutout to Jose Silva at Monument Chevrolet. He truly went above and beyond to help me purchase my dream truck. From start to finish he made the process easy, honest, and stress free. What impressed me the most was that his support did not stop after the sale. Jose continued to help and make sure everything was perfect.

The entire team at Monument Chevrolet was great and very professional, but Jose really stood out and made the experience exceptional. If you are looking for great service and someone who genuinely cares about the customer, ask for Jose Silva. Highly recommend.

SG

Steven Guzman

21 Feb 2026

I had an outstanding experience working with Diego at Monument Chevrolet Pasadena. From the moment I walked in, he was professional, knowledgeable, and genuinely focused on helping me find the right vehicle — not just making a sale.

Diego took the time to answer all my questions, explain the features in detail, and made sure I felt confident every step of the way. The entire process was smooth, transparent, and stress-free. His customer service, patience, and positive attitude truly set him apart.

If you’re looking for someone who goes above and beyond and makes the car-buying experience enjoyable, ask for Diego. Highly recommend!

MH

Maria Hernandez Local Guide

7 Feb 2026

I just purchased a truck from this dealership and I can most certainly recommend anyone to go purchase a vehicle here. I had the pleasure to meet Jeff Ross the sales manager and he was VERY knowledgeable and helpful with the purchase. If you want a GREAT sales person to help pick a vehicle and help you with anything else, look or ask for Javier Guerrero “absolutely the BEST” also Vicky in finance department is GREAT too. Again totally the BEST dealership ⭐️⭐️⭐️⭐️⭐️⭐️

DE

Dorothy Elrod-Joplin Local Guide

7 Dec 2025

I purchased a pre-owned 2014 F-150 with my son who is serving in the Army, our sales associate, Javier was amazing and went over and above. The truck only had one key, he made sure we got a second one! The rear window defrost didn’t work, he took the truck to ford to get it fixed. He even delivered the truck to our house 45 minutes away. I took the truck to the military base my son is stationed at and he is so happy with his purchase! (My husband and I saw it, my son only saw pictures) We will be back to this dealership in the future! Excellent customer care and support!