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I strongly recommend staying away from this dealership, especially Jose Lemus, jeff, and austin, based on the way my son and our family were treated. My son found a Corvette he genuinely loved and was ready to purchase. On Friday, he left a $2,000 non-refundable deposit, signed paperwork, and we began working with the bank to complete the financing. On Monday morning, I immediately went to the bank to move everything forward. The dealership also contacted my son asking if he was still coming, and he repeatedly said yes. Despite this, we were suddenly told another customer was looking at the Corvette, and shortly afterward, the car was sold. It was extremely frustrating because my son had already put down $2,000, signed paperwork, and clearly communicated that we were proceeding with the purchase.
It honestly felt like once another customer came with more money, our deposit, paperwork, and previous communication meant nothing. If the vehicle was never going to be held for us, that should have been clearly explained from the beginning. As a mother, I was especially disappointed with Jeff, who appeared to be one of the main people in charge. His communication with us left us feeling misled and completely unable to trust what we were being told. My son is 20, and I also felt that he was not taken seriously because of his age, despite being a serious buyer with his family actively involved. Based on our experience, I would not recommend this dealership. Be extremely careful before leaving a deposit and make sure you know exactly what your paperwork and money actually guarantee.
Respuesta de Monument Chevrolet empresa4 Sep 2026
Reshma, we're sorry that your son didn't get the Corvette he wanted, but there are a few details we feel are missing from your review. First: you were fully refunded your $2,000, so the only thing you lost in this transaction was time. We also lost a lot of time on this transaction - our staff invested a significant amount of time and effort trying to help you complete your purchase in a timely manner with little assistance form your side. When we started the buying process our staff informed you that these cars are in high demand and that delays in the buying process could lead to another person purchasing the vehicle. We advised you and your son to come to the store on Monday to complete the purchasing process in order to avoid this, however you informed us you intended to come in on Tuesday. When another customer came in to purchase the vehicle on Monday, we called to advise you that if you were unable to complete the purchase process that day, we would be obligated to sell the vehicle to the other buyer. Multiple team members reached out to you. and we gave you and your son multiple warnings and opportunities to finish your purchase. You did not take advantage of these opportunities. We are sorry this purchase did not work out for you and wish you the best of luck in your search for a Corvette. <br><br>Sincerely,<br>The Monument Chevrolet Team
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MM
MMLocal Guide
25 Aug 2026
I always bring my mom's vehicle here for oil changes and tire rotations.Reasonable prices and always an awesome staff.Always schedule your appointments mon-fri only.Thanks monument Chevy 👍👍
Respuesta de Monument Chevrolet empresa4 Oct 2025
Thank you for sharing your experience! Customer service is our top priority - we look forward to serving you and our family again soon.
Was upfront that I was looking for a specific truck; they had it on the lot. I told them is be providing a bank draft to cover the cost. They took away all incentives due to me"financing" the vehicle, which would'vebeen paid for in full, even though the incentives are valid unless you finance through them. BS practice to ensure higher profits. I bought from Chastang Ford instead; they were upfront and honest they whole time.
Sales lady was great.
Respuesta de Monument Chevrolet empresa4 Aug 2026
Matthew, we take customer service very seriously here at Monument Chevrolet, so when we saw your review we immediately looked into the deal you were offered to see what our team might have done wrong. However, our records show that you were offered every available rebate by our team. We're sorry if there was a miscommunication that lead you to believe we were withholding incentives, but we assure you we were ready to do what it took to sell you a truck. Additionally, or records show your deal was put together in November of last year, which is quite a long time ago. If the Ford you purchased from Chastang hasn't lived up to your expectations, we are happy to work out a new deal for you. We welcome you to call Jeff Ross at (713) 580-1600 to discuss ways we can get you in a Chevy for a great price.
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RR
Roger RodriguezLocal Guide
24 Jul 2026
The catalytic converter and turbo booster went out on my equinox. Tried to claim the catalytic converter with my extended warranty, but they refused so had to pay out-of-pocket. Brandon Mendoza, which was my service provider, was very easy to work with and kept me updated throughout the whole process. Once those issues were fixed, I still had a leak so he reached back out to the extended warranty company and was able to get them to cover all the parts and labor needed to fix the leaks. Although it was a long process the actual time to fix all the problems was pretty quick. It was more about the extended warranty company going back-and-forth. Brandon definitely made the transaction less stressful with his communication and transparency.
Respuesta de Monument Chevrolet empresa4 Aug 2026
Thank you for sharing your feedback, Roger. We're glad to hear that Brandon's service exceeded your expectations - he's an all-star Service Advisor and we're proud to have him on the team. We hope to do business with you again in the future!<br><br>Sincerely,<br>The Monument Chevrolet Team.
Got an appointment on a Thursday morning to get my truck’s AC fixed, but they didn’t even check for the problem until late Friday. It just sat in the queue and didn’t get fixed until the next Wednesday—like, a full week for something that should’ve taken half a day. What a waste of time.
This service was covered under warranty, and my out-of-pocket deductible is $100.00. However, I was informed that the total cost would be approximately $300.00. Upon contacting the warranty provider, I inquired about the discrepancy. They clarified that the warranty would not cover the full labor charges, as they classified the work as a two-hour job, while the dealership estimated it would take four hours to complete.
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AZ
Angelica ZaragozaLocal Guide
21 Jul 2026
Customer service by Ayleen and the Service Manager were amazing. They went above and beyond to make sure I was always kept informed as well as dealing with the warranty process and the original dealership. I appreciate everything. My vehicle is running great but I have recently noticed an oil leak that was not there when I dropped the vehicle off originally for the repairs. I know because they sent me a video that showed and stated no leaks. I reached out again to Ayleen who kindly asked me to bring the vehicle back in for the technician to look at. This team has great customer service and communication. Wish there were more like them.
Respuesta de Monument Chevrolet empresa4 Aug 2026
Thank you for sharing your positive experience, Angelica! We're glad to hear that Ailyn took such good care of you. We pride ourselves on the fantastic service provided by our team. We hope to see you again next time your vehicle needs servicing.<br><br>Sincerely,<br>The Monument Chevrolet Team
Purchased a suburban from here a year ago, the purchase was pretty simple but in that year I have already had to change the transmission, even with the warranty it was still over $700 to fix, they kept the truck for more than 2 weeks and never offered any loaners vehicle. You will be out of luck if you only have one vehicle.
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AW
april weisedel
9 Jul 2026
I had been looking for a specific car, specific color and had received multiple e-mails from multiple dealerships. Monument happens to be on my way home from work and I received an email from my sales rep William asking me to give him a time and he'd have the car pulled up. I pulled in, asked for William and as promised, the car was out front and ready to go. William was easy to connect with and trust an so buying a car from monument was a very easy decision. The finance process was quick and painless as well. There was no attempt to bully me into extended warranties but all options were explained. I would definitely recommend Monument to friends and family and I will absolutely tell folks to see William!
Respuesta de Monument Chevrolet empresa4 Aug 2026
April, we are so happy to hear you had such a positive experience with our dealership! We're grateful you took the time to share your thoughts. Please don't hesitate to give us a call if there's ever anything else we can help with. Otherwise, have a wonderful day!
My experience started bad and got worse as i dealt with my salesman Sam. He left me outside in the heat while he was trying to wrap up with another client. I understand that he was dealing with someone else before me, but he could have let me know and I would have waited inside instead of outside in heat with my son and daughter. He came back out about 20 minutes later and led me to his desk so we can go over the price of the vehicle and see if I wanted to go on and purchase it. He sat me down and asked to fill out some forms for a "soft pull' for my credit score. I told him I wasn't ready for that without knowing the total price of the vehicle. You could tell he didn't like my answer. So he went to get a price from the "manager" and the price came back MORE than what it was listed on line for. I told him it was a lower price on line before I went in. Mind you I literally looked at the price right before I drove there. He said that the price he was showing me is the listed price and that if I saw a lower price to show him. (Of course when i looked it up right then and there the price went up) We went back and forth with each other about the price I had saw right before I got there. He was very argumentative about the price so I asked to speak to the manger. He REALLY didn't like that and gave me an attitude and asked why I would like to speak to a manager and what could he do to fix it. By that time I was UPSET. Manager came and I explained the situation. Manager agreed with me and said yes, the price i said was the price listed THAT SAME DAY AND IT CHANGED SINCE I GOT THERE. Needless to say Sam didn't like any of this and his demure showed it. I asked the manager if I could deal with and not Sam going forward with the process. Manager was kind enough to finish the process and I ended up buying the vehicle. I write this review to advise any one buying a vehicle to screen shot the vehicle with the price if its a price you're willing to pay/negotiate. Be ware of sales man like Sam that seem like they're only in the business to make money and do not care how they come across or the means to get the commission they want.
Respuesta de Monument Chevrolet empresa4 Aug 2026
Christine, we are sorry to hear that you had a negative experience during your visit to Monument Chevrolet. Sam is a top salesman who is popular with customers and usually receives glowing reviews. We have spoken to him about the issue and have his assurance that misunderstandings like this will not happen again in the future. We appreciate your business and wish you safe travels in your new vehicle.<br><br>Sincerely,<br>The Monument Chevrolet Team
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FT
frank trevinoLocal Guide
3 Jul 2026
Would give 0 if I could. I had an appointment for an alignment at 3:45pm. Didn't leave out of here til 6:45. For an alignment!! Why schedule an appointment if its going to take hours for a alignment. Would never come back for services again. I also overhear that they lost a lady's keys.That went in for a 30 minute service. She didn't leave out of there until more than an hour later. Extremely unprofessional.
