Bryanna Lara in Internet Sales has got to be the most persistent, annoying person I've ever had the displeasure of dealing with. I requested a CarFax appraisal weeks ago and immediately got a response from this dealership. I informed Bryanna that I wasn't interested in trading my vehicle in, I only wanted the issued car fax appraisal for my own knowledge. She has insistently sent me the most idiotic emails, even after I've told her, "I'm not interested." Today email takes the cake for stupidity:
"I hope all is well your way! I do have to be honest, your pesky Expedition MAX keeps texting me about when you are going to bring him in for us to take a look at him. Every time I hear from him, he asks when is Steven going to see what he is worth. I have to explain to him that you are very busy and will come by when it is convenient for you, but he will not relent.
So, can you please help me settle his little engine down and let me know when he can some here to see what he is worth?"
Stop wasting my time.
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CM
Charles McColginLocal Guide
2 Sep 2023
Their Internet Sales Department completely lied to me about their used car inventory. Not once, but twice! And, after driving 30 miles to meet with a sales advisor, the person I was scheduled to meet with wasn't even there. He didn't exist. Typical bait and switch and lie to your customer mentality.
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LL
Linda LawtonLocal Guide
14 Mar 2018
All about your MONEY. They try to gouge you at the service department. Charged me $22.00 LABOR to replace a cabin filter, that they already took out to show me it was dirty! PLUS the cost of the filter. Didn't charge this on previous visits, but would NOT take it off the invoice. Taking my Toyota to a different dealership now!
