My son has been here since October 2020 and has shown some improvement, but there is no communication. There are a few employees that go above and beyond which is Geranda in appointments, RaTashia - Case Manager, and Robert W. in transportation. I can speek for New Genesis house only, but they have lost many of his clothes as well as other items. Most of the time when I see him, he is not even wearing his own clothes. There is not enough staff to client ratio. This house is for the most needy and many times there have been only 2 staff members. Clients or most clients are wheelchair bound and need much attention. The Occupational and Physical therapist do not communicate and will say that the clients have reached their potential without calling and discussing with you. The speech therapist is wonderful though. They say that they are trying to improve, but I do not recommend putting your loved one here.
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Sheree Holmes
29 Aug 2018
For the most part the nurses were nice. All of the CNA's were nice and took good care if my loved ones. The doctors were not at all. The few that we did see. The stay became worse after the initial first two weeks. Don't recommend it for anyone who really needs medical attention. In the shortshort 2 months I've been here there has been a few deaths. The administration is horrible in my opinion. The nurses are lazy and lie on medical records about administering medication. The brochure are not accurate. In my opinion it's not a good place unless their on hospice. The administration is worse than the staff.
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