HB
Hasan B
4 Jun 2026
They managed to give me a free oil change and lose my future business at the same time. That takes a special kind of customer service skills.
NF
North Freeway Hyundai Service & Parts
Wow
· 20 avis
Pas encore revendiqué
Spring, US
Sur Wowpilot depuis Oct 2026
Ce que les avis mentionnent
parts department 15 parts availability 4 courteous staff 4 oil change 4 hyundai elantra 3 transparent process 3 quality care 3 attention to detail 2 parts issues 2 car selection 2
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JM
Josiah Michaelson Local Guide
5 Sep 2024
Tim Shipe is running a terrible operation. His team is not capable of solving issues with your car. DO NOT GO HERE!
I took my car here with an electrical issue, because my normal mechanic would need a spacial Hyundai Software to find the root of the issue.
I made an appointment. I DRIVE my car up into their bay and wait 10mins. A man approaches the car and asks me how things are with my car. Assuming this is someone finally come to help I explain everything to him. He goes on to sell me a new car. He was a salesman. I brush him off and 5 mins later I meet Meya for the first time. Explain all the issues and she quotes me something much much higher then previously stated on their website. It is one electrical issue causing all of the problems the car has, but I was going to be charged for all of the signs of the one electrical issue. So I asked them to only look into the shiftier issue. So none of the issues I saw were noted at ALL! When you go into solve a problem you want/need all the information you can possibly have on this issue. I told Meya the information from day one and it was cast aside.
I will state this here, that all my quoted times were terrible and should have never been said.
A week late they messaged with something that they made me feel was promising. I signed off for them to do this. I heard nothing from them at the quoted time. I waited three days to hear from them (MEYA) then I called and I got "oh let me check on that." That fixed nothing and I signed off on it so I get left with that as a charge towards me. This continues over and over, me asking how sure they were that is would be the fix them saying 90%. The second time they told me they brought in an Engineer that I was made to believe had a firm understanding of the design of my car. This next fix cost the most to sign off on so they really had to talk me into it. Whoever was looking at my car this whole time had no idea how to troubleshoot a electrical issue!
I went through this back and forth with them 4-5 times with them in a span of 4 months. During this process I was suggested to just buy one of the cars on their lot. WHY WOULD I BUY SOMETHING YOU DON'T KNOW HOW TO FIX?!?!? (I believe their whole "service" department is a scheme for them to make sure you buy a new car from them.)
My wife was 5 months pregnant at the time it started and 9 months when it ended.
I took work off early and went up there and waited an hour to receive a rental car.
I was denied a rental car.
So I had to take off work to get my wife to all of her appointments.
I was finally guaranteed we were at the final fix. So I signed off on the last one, setting my total to be thousands of dollars.
Not only did this fix nothing like the rest of their ideas this took them a whole month to get the part, put it in, not contact me at all, me/wife calling them everyday with no answers. Brandon finally gives me the number of his boss to try and resolve the fact it is 4 months later and I have no working car and a huge bill that I have signed off on. Tim NEVER answered his phone for a week! I have to this day never heard from Tim! The head of a department that utterly and completely FAILED from day 1! In my line of work would cut ties with a company that treats me this way and I would also let everyone else I know not to ever do business with this man again. Such disrespect and mishandling of a customer.
They did clear my bill. I was told my car was not able to be fixed. Basically calling it scrap for a junk yard. I was told to bring a tow truck(note I drove up in the car). I get dropped, Meya asked "where is the tow truck?" I tell her I drove here in it I will will just drive out of here. She then tells me the mechanic was never able to put it into drive for the 4 months it has been there! I DROVE up in the car! Not once did someone ask "how was that possible?" You will not resolve anything if you don't search for answers. Humble yourself and admit when you do not know something. Troubleshooting is your whole entire job! I have more
Read your own bulletin # 20-BE-007H