Honda Service Center - Team Gillman Honda North

AS

Aracely Serna

23 Jul 2026

I have never experienced such horrible service before. They refuse to cover my shattered sunroof under warranty and to top it off while my vehicle was in their care they forgot to cover it on a very rainy day. Their response is sorry and we dried up all the water. We can help you file a claim with your insurance. Don’t get me started on my service advisor Lexi who hasn’t bothered to call me since it happened. Everyone here is a liar.

TP

Tiffani Palmer

24 Apr 2026

Wait time is horrible. I have to wait for hours to get an oil change.

ME

Mary Ellen Myers

13 Mar 2026

I’ll Stick-With-Them :: They Take CARE of MY “Huggy” HONDA BABY +++++
Thorough -OOOOO +++++
Parts AND Prices ARE Reasonable AND “Care”-LY of MY Baby HONDA Accord +
PLUS :: They Know WHAT They Do “and” FINI Perfect TIMELY . … .
] i [ USE no Other Honda Location :: fyi
i Live in Montgomery County, Texas
They are Near FM 1960 Houston Texas Area
ACCEPT GOD’s GRACE GREAT GIVING +++

OV

Odillon V (Odi) Local Guide

19 Nov 2025

Tell you to do a diagnostic is first only $159.00 then they get you someone else who says to do a total one is $259.00. Then they get a third person Ethan could sell ice to an eskimo who says it is really $159.00 per each diagnostic. I told him I want a total one for the $259 price. I use my last Tripple AA tow to get car there ans they call two days later and tell me it was just a battery and it is only $229.99 but they will do a 25 point inspection to see if there is anything else they send me like over $7,000 quote to fix plus the EDMF modular needs to be a honda one and that is my check engine light is on but they car will still run now worries. Says it could be fuel pump but that would be another diagnotic charge of $159.00. The car literally breaks down again within 2 weeks with the same problem it won't go past 5 miles an hour. Total scam charged me for a battery I didn't need and car broke down again. So now I am shopping for a used car now and they give a price like $10,000 and they add $900 for tint on a used car plus something else and boom car is now $12,000.00 Total scammers Go somewhere else. RUN

EM

Emi MH Local Guide

29 Sep 2025

I’ve been bringing my vehicle here for maintenance since I bought my vehicle 2 years ago. Samuel is great and informative. Honda mechanics have all done A+ work on my vehicle. I never have any issues after taking my vehicle in for maintenance. Thank you for keeping my CRV running like new. The waiting area is comfortable, the popcorn and coffee machine capuchinos are the bomb.

AM

Amy Mickan Local Guide

9 Jul 2025

I had a recent experience at Team Gillman Honda North that I would like to share. Customer service rep Theresa was so incredibly courteous, professional, patient and efficient. She anticipated my questions and was ready with information at any given moment. Though it was unexpected to have to leave my car there over a few nights to complete repairs, she cheerfully arranged for my loaner, clearly outlined my responsibilities and expectations, kept in very consistent and timely communication with me at every step of the repair process and left my information in the system so efficiently that the closer at the service department knew exactly what I needed when I came to pick up my car.

She obviously was excellent at her job, treated me as a person, was very respectful and friendly, and went over and beyond to make sure my experience was a positive one.

Several other interactions with various other employees made me feel like a valued customer, while being lighthearted enough to put a smile on my face as I went through what could have been a much less enjoyable experience.

I feel that since the remodel of the facility, which seemed to take FOREVER, a lot more emphasis has been placed on offering excellent customer service, and it shows! Thank you TGHN!

SL

SL Local Guide

16 Jun 2025

No problem with the service work they did on my car. My issue is with their “shuttle” service. They reassured me that they have a shuttle service and I made an appointment for recall work based on that false information. When I got there they said they could only provide a free Uber ride. I said I don’t use Uber and they immediately said they would make sure I felt comfortable before I got in the car. So I had the option of refusing a car and ordering a different car if the driver seemed creepy. So first of all, they know without me even saying, that Uber is known for not being safe, but they do this to their customers anyways. And they are apparently ignorant to the fact that many criminals appear safe, otherwise the crime rate would be much lower! How would I know until we drive away if the guy is a creep?
Don’t go here, they don’t care about your safety and they lie about having a shuttle.

AK

Aswad Khan Local Guide

23 Apr 2025

I brought my 2025 Honda Pilot in for an oil change, tire rotation, and to address a safety recall. While the oil change and recall seemed to be completed, it was very clear that the tire rotation had not been performed. The lug nuts were still covered in dust, showing no signs of being touched — an obvious indicator that the wheels were never removed.

When I raised this concern with my service advisor, Eric, he immediately checked with the mechanic, who insisted the rotation had been done — which I know was not true. I followed up with a couple of emails to Eric for clarification, but received no response.

This experience has left me very disappointed with the level of honesty and customer service at this dealership. I will not be returning for any service in the future, other than mandatory recalls. I expected more integrity from a Honda dealership.

GS

Garry Schmidt Local Guide

27 Mar 2025

Well, service advisors are cool, but the techs ain't it. About a month and a half ago, I took my 2021 Ridgeline in for a rearview camera wiring harness recall. I was advised it's going to be a few hours, that's fine. I wasn't however warned about the careless techs. The day after I went, I noticed a bump along my top tailgate trim like it wasn't sitting flush, only to see some hack try to put 2 clips in 1 hole. Now, as a former tech myself (never worked here), really dude? Today I finally got around to fixing my own truck after the dealership messed it up. Quit paying your techs flat rate production pay, you pay them hourly, and your quality of work will go up. Otherwise techs struggle to beat the clock and stuff like this happens. It's also worth noting no amount of compensation will have me remove this review.

Shout out to service advisor Allen, who was pleasant to work with but I did not inform him of this matter, otherwise I'm sure he would've had it handled. I just didn't trust another tech there to fix it when it was well within my abilities to take 5 minutes to fix it myself.

RP

Roldan Portillo

18 Mar 2025

Just my two cents and advice for future possible customers. I bought my car here and it's close to me so it's where I most frequent for all my cars required services. There have been a couple times when my car has been serviced and something isn't done properly. I understand people are busy and it's usually not a problem, I call and tell them and they usually fix with no charge. For example the engine mount was loose after a service once and starting shaking when turning on. They didn't do it properly the first time but were apologetic and fixed it the next day and the shake was gone. It's not the first time something like this has happened but I dont mind because I understand people are human. The problem is the most recent time I had a lot of things serviced on my car recently and the all of sudden my splashguard is falling and missing screws and clips. Didn't have this problem before. Again it's fine because they did a lot of work on my car and might have missed it putting it back on. I called and they said they would fix it and I brought it back. They put them back on but literally the same day they had fallen off again. I texted back and asked why this happening again and if can be fixed as ive never had this problem and was accused of hitting something and it being my fault saying that its happened twice now. I didn't hit anything nor should it have been a problem in the first place. I wouldn't recommend this service place honestly and most likely wont be coming back. For future customers to consider before using this place