The Hartford

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Edma Lassalle

18 Sep 2024

The worst customer service I've ever experienced. They don't like to answer questions or concerns. They just hang up on you. Now I understand why the reviews are so bad. I'll find a way to contact AARP to let them know how I feel.

Traduit par Google depuis ES.

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Mary Gomez

3 Jun 2024

My experience with this car insurance company has been terrible. When you call to ask a question, they transfer you from extension to extension, and their employees claim they don't have access to your policy and can't help you. You can be on the line for an hour before the connection drops; it's very difficult to communicate with them.

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Heather

11 Apr 2024

Spent 2 months going back and forth as to why they were taking so long on my claim for paid leave after approving my unpaid leave with no problem.I was told several times that they didn’t have the paperwork my doctor sent 4 times, then was told they had it and were reviewing it, just to say the next week they never received it. Denied my paid leave by saying my doctor only recommended I be out of work as a preventative measure, I was pregnant and at risk for passing out and hurting myself or my baby. I had one of these episodes at work, on the clock, and The Hartford decided that it wasn’t serious enough for me to be on leave, yet they approved my unpaid leave for the exact same reason. They just do anything to not pay pregnant employees. The man handling my appeal even told me to sue them to get paid, if their own employees encourage lawsuits then that should tell you the type of company they are. No one could answer me when I asked why they approved my unpaid leave but not the paid, just kept saying “that’s not my area of expertise” and yet they’re the ones handling these claims…

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Brittany McDonald Local Guide

23 Feb 2024

A joke.. they don't know what "medical leave" is about. Loses forms, gets transferred, employees confused, etc. Expect to be disappointed and agitated. Oh, expect to be on the phone for 30+ minutes when repeating yourself the ENTIRE time too.

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Barbara Local Guide

14 Dec 2023

Brittany Loftis was my adjuster, rude, never returns calls and is totally unhelpful. Worst insurance company to work with on a claim!!! If I could give a zero I would!!

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Chadsr Ladner Local Guide

14 Dec 2022

I have Hartford Auto Insurance never filed a claim and always paid premium. The Added 2 people to my policy without even asking me any questions first. They claimed UNDERWRITING received a report from TDMV. So be very careful doing business with The Hartford.

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Ann Salge Local Guide

12 Jun 2021

I would make this no stars if possible. Have house insurance claim for hail damage. Won't pay and just closes the file without any communication.

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Demetric Adams

22 Nov 2017

If you are looking to purchase insurance, look elsewhere! I do not have insurance with them, however, my car was totaled by someone insured by them. This is the worst, listen well, the worst experience I’ve ever had with an insurance company. The accident happened on the 9th, their driver not only admitted fault, but was also ticketed. Today is the 21st and the adjustor still has not phoned me with any information. I phoned the company and asked for a rental, not only did I not get a rental, but the adjustor Dax Hossley, spoke so rudely to me that people listening to the conversation were appalled and shocked. I could not believe the behavior of this adjustor; how can someone get away with treating customers like that? I had been leaving messages for him and just asking for updates in the process, but to no avail. When he finally called me back, he was extremely rude and told me I needed to learn what rights I had, which were few (according to him), and he did not want to speak to me; telling me to call my own insurance company if I needed anything. Which I did. Run, don’t walk away from this company, if they treat individuals like this, I would not trust them with handling my insurance. Dax is a total butt hole and not customer friendly. He has deep issues and needs to get those taken care of before he’s allowed to work with the public. Is the Hartford that hard up for employees that they put up with ignorant, rude, crazy individuals who chase away those who may, depending on how they’re treated, chose to purchase insurance with them one day? Wow, this is so crazy, it’s hard to believe that The Hartford would allow such bad customer service, but they do!