Lorraine
5 Jun 2026
I spent most of May at this facility. I gave it three stars because there are so many polar opposites there. The communication is abysmal. ONE person took the time to respond to my family and keep them updated. That was Roma, the Therapist from Unit 200. Literally nobody else.
Besides that, Roma provided a “safe space” during group therapy sessions. No matter what kind of shenanigans were happening in the unit, I felt that group was literally safe. There was sometimes music therapy where Roma would either choose songs or take requests from group members. I may not know the songs, but I could feel the cathartic release from participating. The main reason is that Roma cares!!!!
Like I mentioned above, there are polar opposites. I would have given one star for communication, but for Roma. I would have given five stars for Roma’s group sessions. This sounds like a Roma review instead of a Voyages review, but Roma was literally the part of my stay at Voyages that was most cathartic.
There were a lot of rude staff and a lot of kind staff (thanks tech Abi!). Again polar opposites.
The lack of communication was the worst.
But three stars total.
Thank you for sharing your feedback with us. We are glad to hear that Roma and Abi made a meaningful difference during your stay. We are sorry to hear about the communication concerns you experienced and appreciate you bringing them to our attention. If you would like to discuss your experience further, please contact our Patient Experience Hotline at 717-317-9317.