St. Luke's Health - Springwoods Village Hospital - Spring, TX

KI

Kienerc

11 Aug 2017

Have an MRI scheduled. I showed up 1 hour early. Appt at 3:30 still sitting here at 4:40. Nobody has told us why, said sorry you are having to wait. Nothing! A woman arrived after I did and i guarantee she was an hour late and they put her in front of me instead of making her wait or reschedule. Unprofessional, crappy service poor management. and this place is empty and this is still happening

RC

Rosaelia Cantu

19 Jul 2017

I came I today and was taken quickly and the nurse were very professional and Curious. The attending physician was arrogant, rude and I had never meet a doctor with such horrible bed side manners... I told him few days prior I had been to another hospital for treatment but my symptoms had worsened. He said why did I just go back to the other hospital. I was floored many reasons why! Not the point I went to his hospital for treatment...! He seemed pissed off and was no patient and I felt he didn't want to treat me! I felt so discriminated.
He asked me if I was on drugs or did drugs... because of my boils on my body. If he would of taken the time to properly ask about my history, and why...?
He asked what it kind of insurance I had and I am visiting from out of town. I told him I didn't have medical insurance (as of June 1,2017)

The wound I had wasn't even cleaned he just looked at it and said it was fine and walked out... he said he would refer me to a specialist in the area. The nurse gave me his referrals and the referrals were basically Texas government Medical centers- that have social workers that can assist with Medicare or Medicade.. said the nurse.

I feel I was not given a treatment or further help because I didn't have insurance. I cried my all the way home I couldn't believe how Uncompassionate he was....never in my life have I felt so uncared by a doctor. Not to mention I was still in a lot of pain.