St. Luke's Health - Springwoods Village Hospital - Spring, TX

HA

hart Local Guide

20 Aug 2026

Drove 40 mins, only to be told that they don’t know how to bill/charge me and nobody there knows what to do, and my only choice is to reschedule.

NM

Nene Mims Local Guide

5 Jun 2026

The receptions in the ER is very nice and professional my wait time was not long at all The reason why I gave less stars is because the doctor Jessica vo I was explaining to her what was happening with my neck my My main artery and my neck was post-saving and bulging I clearly explain to her something is going on and I'm having pain shoots up the right side of my temple She clearly was not hearing me All my paperwork it just says pain in the neck and have a headache that is not what I told her I have something seriously going on with a main artery and they gave me muscle relaxer and something for information instead of looking and seeing what's going on She said she don't think I should have a CT scan because I've already had one I had a CT scan of my neck in the hospital for what I understanding You guys will be able to see everything She just went by what I told her I didn't get examined for it or anything My artery clearly pumped so hard until it jerks my neck I'm really furious because the hospital did not take me serious what Dr Jessica vo didn't take me serious and then send me home. I know there's something majorly going on that's not normal and I'm trying to get in to see neurologist They didn't even come back into the room and give me my results on the chest X-ray. Yeah I don't want to hear about it there's no news it's good news I want to know what's going on sometimes my chest tightens up none of that was in my discharge paper so whoever reads this review could you please reach out to me because there are certain things that they did not check They did not get back with me and if I die today or tomorrow because I literally came in there with something very serious and it looks like they didn't take it serious everything is documented The staff was really lovely the staff I had no problem with they were great why it's always the doctor that don't listen to the patient. I look forward to hearing from you I will be making some phone calls maybe I can get in touch with you director of the hospital or perhaps Fox 26 channel 13 Just make people aware of why aren't doctors actually listening to their patients

MT

Mary Taylor Local Guide

7 May 2026

My experience started out great, I arrived at 5:45pm and the lady at the intake desk was professional and kind, the triage nurses were great, and the Doctor was phenomenal. But then it went left! The Dr cleared me to go around 9:10 pm as everything checked out fine. He said someone would be with me shortly. A shift change happened and new staff arrived and things went left. From 9:10 pm until midnight, myself and 2 other women who’d arrived earlier were also cleared to go were just left sitting there. Both ladies at the front desk were on the internet shopping and watching videos. When I asked if I would be seen to leave I was told they were busy, which by the way it was not busy! After nearly 3 hours in the waiting room, I removed my IV ( no medication had been administered, it was for lab work only) and I left!! Only for security guard to follow me hurtling insults! He said black people were dumb, we were a problem because we do stupid expletives etc! , (he himself was black ) I guess no one informed him of patients rights. It’s obvious his bar was set very low considering he doesn’t know how to properly do his job with professionalism, and I have the video to prove it!! Stay away from this place after 9pm!!

MW

Mikey Wahlquist

1 Aug 2025

My wife went to the emergency room in the middle of the night and spent about a total of 10 minutes with the doctor and had no tests or imaging run - just got a prescription - and our bill was $1,500 AFTER insurance adjustments. This is crazy. My wife was happy with the people she interacted with, and chose to go here instead of a minor emergency clinic because she was worried they would end up sending her to the ER with what she had. The 2 star rating is definatley related to the cost of the visit and the multiple calls to their billing after, trying to get that reduced - they aren't willing...

VM

Victoria McCoy Local Guide

2 Sep 2024

I came here for the first time today due to concerns of a blood clot in my leg. Upon arrival, I was 1 of 3 people in the lobby so I was happy and thought I wouldn’t wait long. I was seen by the triage nurse quickly, who informed me since it was a holiday, they would have to call in their on-call ultrasound technician, and it would probably take 30 mins to an hour. It took 3 hours before I was taken for an ultrasound. After the ultrasound I was sent back to the lobby. After an hour in the lobby, the doctor came and said that I did not have a blood clot, they don’t know what’s wrong with my leg, but that they were discharging me. All of this was done in the lobby of the ER. When I went back for my ultrasound, I noticed over half the rooms in the back of the ER were empty and unused, and the nurses were sitting with their feet propped up, on their cell phones. Yet myself and a woman with her son, had been sitting in the lobby for HOURS. There is zero sense of urgency at this hospital, or bedside manner. Left in the exact same condition I was in when I arrived, just with the knowledge that it’s not a blood clot. 5 hours of waiting….