Tammy Fizer Local Guide
14 Mar 2026
Definitely needs an upgrade. I feel as if I'm in may be in the 80's. Furniture definitely needs an upgrade. Rooms have a slight smell. The staff at the hotel is wonderful. I personally just feel that there's an update that's needed. The location is accessible to many places.
Dear Tammy, <br><br>Thank you for joining us and for sharing. It is a pleasure to hear that you enjoyed our warm welcome and iconic Houston Galleria location, though we apologize if you experienced any lapse in our standards otherwise. We hope to be given the chance to host a thoroughly exceptional experience in the future, and should any aspect of your room be less than expected next time, it would be our pleasure to provide a change upon request. <br><br>Kind regards, <br><br>Thomas McKenney<br>General Manager