Hilton Garden Inn Houston/Bush Intercontinental Airport

LB

Loic Bethel DJE Local Guide

27 Mar 2026

Welcoming and kind staff. Perfect location for GRB conferences. Thank you for the welcoming people and smart staff, especially Ytazia who welcomed me and the parking guys, Mady who helped with parking. I would recommend please to have a stronger internet for rooms, notify about the parking charges ahead of time, a microwave on each floor if not room won’t make a bad name for the hotel. The breakfast space was always neat and food balanced ! Thank you for a great stay !

NP

Nicole Phillips

26 Mar 2026

I feel very disappointed regarding my stay at this hotel. But most of all, I felt unsafe. I traveled from my state to Texas to celebrate my relative having a wedding, and I was accompanied by some of my family there from March 13-March 15, 2026. On Friday March 13, around 1030 pm we returned from the wedding rehearsal in an Uber. Two valet parkers were navigating the traffic. One of my relatives is blind so we wanted to get as close as we could. When we asked the valet Steven about the congested traffic, he cursed at my family member. When she told him that she would speak to the manager, he dismissed her and told her that he works for a third party anyways and she wasn't paying him. The other valet staff member attempted to calm him down, but he dismissed him as well and continued cursing. We finally told our uber driver to park at the entrance of the parking lot and we guided our disabled relative inside. When we told management on staff (Courtney) about Stven's unacceptable behavior and asked who he worked for, she said she had no idea who the third-party company was that Steven worked for which sounded as if she was covering for him. I wanted to call the police, but my family feared for Steven's safety as a black man even though he was very aggressive towards us. We waited to talk to the day management. We ended up speaking to two more managers, both of which identified the company as Towne Park Valet Services. The last manager did call us and say she would handle it because she remembered us with our blind relative in the hotel lobby. I must say I am shaken up about this still. Steven was very disrespectful and it was humiliating to be in conflict with him in a parking lot where many hotel guests witnessed his unprofessional behavior. All we desired was to assist our blind relative inside the hotel. I do not know what was going on with Steven, but we deserved better treatment. Especially my disabled relative. There needs to be a consequence as this is a reflection of this hotel. We were afraid to come out of the hotel after that as the valet stand is at the entrance.

CF

Carl Franklyn

23 Mar 2026

My 4 stars are honestly based off of the Front desk Agent Carsyn who was amazing. I had to recheck in and she made the process very seamless and went above and beyond.

For the rooms I would say they can definitely use some updating, I get the location ups the price however the rooms should reflect a little more. One of my cabinets couldn’t close and practically falling off which isn’t a hard fix. Carsyn saved the day and the sole reason for this review. Thanks again Carsyn, I hope the Hilton knows how great of an employee you are.

JW

Joy Woseley

19 Mar 2026

The lobby looked great. Staff was pleasant. The room however, left much to be desired. It looked old and dated. The office chair was peeling. The blanket was pilly and felt like dried grass. A duvet or comforter was not even an option. I'd checked via text message. Great location though 👌🏾

PS

Posiden sevenfifty Local Guide

16 Mar 2026

The restaurant closes early but the food is great. Rooms are clean but need update. The reason for the poor rating is safety. We had two rooms and both of us had a stranger open the door with a key that wasn't a hotel employee. The lobby was filled with sketchy people. Neighborhood is not great. I won't stay here again.

NG

Nick Gavio Local Guide

15 Mar 2026

This was a convenient place to stay before an early morning flight, but this hotel is in desperate need of a renovation. The lobby looks fine, but the rooms look worn. It does look like they were renovated at some point in the hotel's history, or just certain parts like the sinks in the bathrooms, but overall they could do better. There is a shuttle that will take you to the airport, but we did not use it as we had a rental car.

TF

Tammy Fizer Local Guide

14 Mar 2026

Definitely needs an upgrade. I feel as if I'm in may be in the 80's. Furniture definitely needs an upgrade. Rooms have a slight smell. The staff at the hotel is wonderful. I personally just feel that there's an update that's needed. The location is accessible to many places.

JV

Jason Vosler Local Guide

26 Feb 2026

After checking in I had a couple of minor issues. The staff was able to get things on the right track quickly. The next morning the GM Jacque Bailey went the extra mile. Service was impeccable! Big shout out to Skyler the bar tender! Will definitely be back.

GP

gabe patin Local Guide

11 Feb 2026

Just lost a customer because the bus driver refused to let me on the bus. My flight was cancelled and needed a room for the night. He said I needed a reservation then said the hotel is sold out for the night of of 2/10 after even handing over my phone showing him that there’s available rooms to book for the night. Then still refusing to let me on the bus. I was going to book at the hotel for the cheapest prices available but no worries. I will be enjoying my stay at the royal sonesta. I will be sure to avoid hilton properties in the future.

AL

Angela Lackie

1 Feb 2026

Mohammed made our trip more enjoyable. He was always smiling, welcoming and helpful with our car and bags. He is a delight! We will stay at this hotel next time just to see him again!