Hilton Garden Inn Houston/Bush Intercontinental Airport

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Fernando

6 Sep 2026

So we got here happy. My mom ask if the car would fit in the parking garage mind you we have a big van. He said no so my mom ask if they had an any more parking. He said yes so we go to it. And we had to Pay for it. It was like 43 are something. So we go backup front . My mom said we have to pay and the guy said everything is not free. So my mom said to us I think I might cancel it we all said no. So we got Inside. They did not tell us we had to Scan R key to go up the elevators so we were in the elevators for like 20 minutes till a guy helped us. And the next day, like at 10, they came knocking on our doors and tried opening the door Even though we are supposed to check out at 12, not 10

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Gj Villagomez

25 Jun 2026

The room was standard for the price. The bed and linens were clean and comfortable, and the bathroom was bright, clean, and well-maintained. The location was also convenient for a work trip, especially with its proximity to the airport.

Unfortunately, the service fell well below expectations. I called the front desk after noticing that the fire detection unit in my room was disconnected and not functioning. Rather than addressing what appeared to be a serious safety concern, I was simply told there was nothing they could do about it. That response was alarming and demonstrated a lack of urgency regarding guest safety.

While the room itself was acceptable, service and safety are just as important as cleanliness. Based on this experience, I would not choose to stay here again, whether for business or personal travel. A comfortable room can’t make up for poor hospitality and an apparent disregard for a potential fire safety issue.

TK

Trio Konvalia Local Guide

5 Apr 2026

I give this place 2 stars solely for the size of the rooms. The rest is poor! First day they didn’t bother cleaning the rooms, and boy do they need cleaning! All the soft furnishings are stained, just look at the pictures! Also, it feels very much like a weekend party joint with more than one occasion the smell of pot in our corridor. Would never stay here again

PS

Posiden sevenfifty Local Guide

16 Mar 2026

The restaurant closes early but the food is great. Rooms are clean but need update. The reason for the poor rating is safety. We had two rooms and both of us had a stranger open the door with a key that wasn't a hotel employee. The lobby was filled with sketchy people. Neighborhood is not great. I won't stay here again.

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Karen

13 Jan 2026

Fridge not functioning correctly would not get cold, my food spoiled. Micro was hard to close same w dishwasher but bottom line they worked. Valet parking staff was kinda rude, told us we could not park in front on the hotel to unpack! This is an extended stay, like a mini apt hotel room we had groceries, luggage, little kid,etc. Then they told me my truck would not fit on their garage and that i had to park on the back of the garage aka employee parking lot at the end of the block very sketchy and dark, for the same price of gate protected selfparking on the garage, insane. Talk about inconvenience! Come to find out there were taller vehicles in that garage raised suspension trucks and jeeps! Guest greeters at door were too busy talking among themselves to greet, some of us.The price of this hotel was bc of the location not bc of the service and amenities. Pool was dirty w lime, pool chairs broken, no towels. Room had stains on rugs I was expecting alot better for a "4 star hotel" I didn't find the 3rd nor the 4th start anywhere. Lobby looks nice but that's it. I didn't even go to the galleria bc I was so over the whole experience but it was too late to cancel. I would say try somewhere else if you want to stay at a nice place. This is the same as any hotel on the expressway but w a balcony. I'm a Hilton honors member and was so disappointed.