Houston Methodist Research Institute

JM

Jakendra Morgan Local Guide

11 Dec 2025

Worst experience of my life !!! Would not recommend anyone to come to this location!

YG

Yanira Granados Local Guide

10 Dec 2025

I just want to share my recent experience. My mom was taken into this hospital via ambulance and unable to give much info. By the time I got there nobody could find records of my mother being in the hospital. However Sarah Rodgers, the patient access services manager went above and beyond to help us locate our mother. She was extremely patient, and made my family and I feel comforted during this frantic time. This is the type of customer service that really stands out. Thank you to all the staff, but especially to Sarah!

LJ

LOLITA JEFFERSON Local Guide

9 Dec 2025

I had a procedure at the hospital last week. After I registered, Mihrt came to get me, very friendly and pleasant. Very professional and helpful. Then Alexis and Amy assisted me in getting ready for the procedure. Alexis was very nice and gentle with my IV and Amy getting me hooked up to machines. Everyone was very nice, friendly and professional. Great experience 🙏🏿

RC

Renee Curry Local Guide

8 Dec 2025

Recently had full knee replacement. Surgeon was Absolutely amazing! I would give him 10 stars if I could! However, the hospital staff is horrible. I could go on and on them not returning calls mimicking you in the hospital answering service acting like you're bothering them., Nurses don't get back to you or just push you off to the side. Anesthesiologist was horrible. Did not put anything in my IV. ( meaning for nausea ) When I asked for them to.. I was so sick when I woke up. Blood pressure cuff was too tight. Told me you won't notice when you're asleep. Make sure you check with your insurance on what you owe for your co-pay .. I was told I owed 3200 I thought it didn't make sense as my out-of-pocket was met according to Blue Cross Blue Shield. I only owe $100. Now, eight weeks later from the surgery, they still have not reimbursed the difference that I paid, I was told it would go Back to my credit card, however for some reason, they canceled the transaction. This has been an ongoing battle. It's unfortunate because the surgeon was amazing at the hospital. Staff is terrible so now I'm having to contact the CEO With a written letter! Regarding thousands of dollars of an overpayment! Thank God, I was outpatient at this place.

AS

anita snider

7 Dec 2025

I had surgery there not long ago and came out of surgery with a fat bloody lip on The top and a bloody fat lip inside my mouth on the bottom and when my husband asked what happened they said that was normal for that hospital. I believe that when they were pulling the machines over there hit me in the mouth, but everybody denied doing it. I’ve had surgeries before at the surgical center. Never had this issue before. I was always been a good experience, but not so good at me in hospital.

SD

Serena D

4 Dec 2025

Don’t get admitted to a room at the end of the hallway. Sometimes you get “forgotten” about. While getting wheelchaired to the room the lady mentioned the ac is not working and has not been and that was the reason for the big air machines. Once arriving in room, the AC still didn’t work. It was warm immediately. They claimed they were going to get maintenance to come look at it. They never came. During second visit within a few weeks, a different room didn’t have AC either. Had to bring my own fan. Same thing, they were going to let maintenance know. Seems like a hospital facility would have a functioning ac/heater system repaired and in working condition within a few weeks time. The chair in the room didn’t work properly either. Nurse and care staff were great.

DJ

Dr. Jayanthi Benjamin

3 Dec 2025

Dr. Samuel Gardner and the entire ER Team,

Thank you for the excellent care and professionalism you provided during my visit. I am truly grateful for the compassion shown at every step. A special word of appreciation to Emily, Vincent, and Daniel for their kindness and skill in nursing care—they made a difficult situation feel manageable. My thanks also to Lisa at the front desk for her warm and welcoming demeanor, and to Melwin for his help and support.

Your dedication and teamwork made all the difference. I am deeply thankful for each one of you.

DB

DeShawn Boies

3 Dec 2025

This actually deserves NO stars....I am writing to file a formal complaint regarding the care my daughter-in-law received on December 1, 2025, from Dr. Johnathan M. Eisen, OD. She was evaluated for significant pain in her right ear, which was radiating down her neck. Despite clearly describing these symptoms, she was told she did not have an ear infection and was advised to take over-the-counter pain medication with no further treatment or investigation.

Her condition worsened overnight, and on December 2, 2025, I advised her to visit AFC Urgent Care for a second opinion. There, she was properly evaluated and diagnosed with an ear infection in her right ear.

This situation is extremely concerning. The initial misdiagnosis caused her unnecessary pain, delayed appropriate treatment, and raises serious questions about the quality of care provided. I expect this matter to be thoroughly reviewed, and I request confirmation that steps will be taken to prevent similar situations from occurring in the future.