Nice clean hotel, clean, spacious room. However, upon arrival, the one receptionist was on the phone for a while. When she finally hung up, she tended to the guest before me with no “welcome, hello” let alone a smile. She then tended to me and she simply told me she needed my id. No eye contact, smile, welcome, etc. When my husband asked her if the hotel had Happy Hour she looked at him as if saying “are you crazy?” then she just shook her head. I’ve never felt so unwelcome upon checking into a hotel.
Breakfast was simple but good. However, each day we were there, they ran out of food about 30 minutes before closing. People were waiting in line and no one even came out to check on food. Guests, kids, kept waiting. I could understand if it was five, even 10 minutes before closing, but it wasn’t. Trays were empty 30 to 40 minutes before closing. Housekeeping was pleasant. TV had no remote control and lamp didn’t work for long after it was repaired. The following day they had a pleasant receptionist, but that should be the norm, especially since they are the first person we see upon arrival.
Nice hotel but obviously poor management.
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Maurice LovellLocal Guide
29 Mar 2018
Was very disappointed. First of all, I did not book this hotel. It was booked for our youth conference trip well in advance. We were told and assured that our rooms would be on the same floor and very close to one another. When we showed up our rooms weren't ready and they were spread all over the place. So upon arrival, we had to wait with our youth in the lobby for an hour, around 11PM, just to get things somewhat in order. We were still on different floors but thankfully we had enough chaperones to stay on each floor.
On the way to the room there was a heavy dose of weed smoke on our floor. Our room also had a strong cigarette odor. The walls were patched all over the place. The door to the room had two windows on each side looking out into the hallway!!! So when you get in your room you have to close the privacy curtains so no one from inside the hotel can look in your room! I've never seen that before.
The bathroom was not clean, to my standards anyway (i.e. There were pubes still in the bath/shower)!!! I digress. Don't stay here. I'm sure you can find a comparable hotel with better standards for a reasonable price.
Risposta da Crowne Plaza Suites Houston - Near Sugar Land, an IHG Hotel azienda4 Oct 2018
Dear Maurice,<br>We are very appreciative of your feedback on how we can continue to improve upon the services we provide for our guests. It's incredibly disappointing to hear that your group was not able to get the rooms you requested upon arrival and that the cleanliness of your room was not up to our usual standards. We will be sure to notify our staff of these issues moving forward. We are also sorry to know that there were some maintenance issues that need to be resolved and an issue with some residual odors from previous guests. We sincerely hope that you would provide us with another opportunity to improve upon some of these issues you've outlined and provide you with an exceptional visit.
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Andrea Brown
21 Jun 2017
The hotel itself is great. Pros: The rooms are very spacious, and the facilty has a somewhat luxury feel to it. Each room has a mini balcony. Not big enough for much sitting but nice for some fresh air. The indoor pool was arranged nicely. Overall the whole place felt clean. Cons: bathroom in the King Suite felt a bit cramped. Also, there was a problem during check-in. (Hotel's fault) Had to wait like an hour to get things completely sorted out. They did however compensate with free breakfast and late checkout. Gabriel, the guy at the front desk, was very professional even when tensions got high.
