totiana hayes Local Guide
18 May 2026
Booked a weekly rate room. Checked in. Seemed nice. By four days of being there the housekeeping staff told my ten year old son that we were going to have to check out because they are not an extended stay hotel like that.” Mind you the maids never came to clean a single time in our two weeks. They tried to tell me we had to check out after four days. My kids didn’t misbehave or cause any problems. My dogs didn’t bark make messes or anything. We did NOTHING WRONG. The younger front desk staff tries to act like she runs the entire hotel. When I went to speak to them about what the maid who shouldn’t of been speaking any of my business to my child, she refused to call the manager or Gm saying she is the manager and she won’t call anyone. My son is incontinent and leaked on one bed during the night then moved to the other and had an accident there too. We gave all the linens including the blankets ((which they don’t wash or switch out between guests eww gross)) and we never got any linens back. My kids and I slept without sheets or blankets for over a week. This place is still running renting rooms under the Hillary place name and reservations but when you get here it’s Ran by a family and it’s Called the Iah Houston hotel not Hyatt place. Being forced to leave where it was convenient for me to be for work and close to where my property is while waiting for the closing and install on new manufactured home l. Now I had to scramble to find another hotel and to move our belongings as we have all we own with us takes me five trips in my car. These people really inconvenienced my family and I and it’s really a shame because the only thing this place has going for it is breakfast in the mornings but that’s ruined by the nasty outside and surrounding environment as well as the rude staff, the price isn’t worth the breakfast and that’s only thing going for this place. I would not recommend this place
Do not stay here
