AutoNation Toyota Gulf Freeway Service Center

KD

Kevin Do Local Guide

6 Jun 2026

This Toyota service center, in summary, is UNPROFESSIONAL and LACKING IN EXCELLENCE. I do *not* recommend ANYONE get their vehicle serviced here. Make the drive to a further Toyota service center; it will be worth it, I promise.

I did my routine maintenance here, and they recommended changing my brakes per inspection. I opted in for the service, and got it done. However, since then, my brakes have been making a severe squeaking sound. I brought it BACK in for troubleshooting, and they took extremely long to get it done - leaving me without a car for multiple days. They did not communicate updates with me during this repair, other than when *I* reached out first. They said they repaired the brakes, and then said I needed to fix my front struts as well, which was an additional charge over double the cost of brakes. *This was not identified in my routine inspection at all.*

Once they "fixed" the brakes and the struts and finally got my car back to me, the squeaking sound got WORSE. I called to speak with their manager, but they kept redirecting me around and told me the manager would call me back—they NEVER called back.

If anyone is considering maintenance or repairs here, this is what you're going to get:

- NO communication
- extremely SLOW service (multiple days)
- EXTRA "recommendations" and charges
- ultimately, problems NOT RESOLVED

LA

Liz Aguilar-Guzman

25 May 2026

So I took my car in in February 2026 because the hydraulics & brackets needed to be replaced in my rear hatchback on my Highlander & they told me the brackets would be on back order with no eta, well I kept checking on the brackets & I even had to borrow a car because we had out of town trips & also needed to haul tables & chairs for a party & I could not open the hatchback, well trying to open the hatchback manually was so difficult I didn't have the strength to open/close it forcefully & even my husband which he's a strong big guy had trouble opening it so we had to borrow a car, so the customer service at AutoNation Toyota Gulf Frwy was not good at all. I would call or text the service advisor & either no one would answer the phone when I called I even tried 2 days in a row & no one would answer & sometimes the service advisor would not answer my texts messages & when he did it would be 2 days later! So finally in May 3 months later I had enough & called Corporate & they still tell me they are waiting on brackets then finally a few days later they came in! This was so unacceptable & ridiculous having to wait 3 months for something as minor as brackets & not returning calls/texts to give updates & especially not having this kind of part available! Next time I have a problem I will take it to Mike Calvert Toyota where I bought my car & hopefully will not have to deal with unacceptable customer service as I did from them. I'm a very patient & understanding person but waiting 3 months for any part to come in for a car is just not acceptable & they need to work on their customer service, also if & when I choose to trade in my car I will not be doing business with them!

IS

Iriz Sarmiento

24 May 2026

Hey everyone,

I just had to share some fantastic news about my recent car-buying adventure at Toyota Center! As many of you know, getting your very first vehicle can feel a bit overwhelming, but my experience was genuinely amazing, all thanks to one incredible person.

My salesperson, Yhoiel, was an absolute superstar. He made the entire process incredibly smooth and stress-free, which was such a relief for a first-time buyer like me. He was so patient, answered all my questions (and believe me, I had a lot!), and just provided top-notch customer service from start to finish. He really went above and beyond to ensure I was happy and comfortable with everything.

I honestly couldn't have asked for a better experience, and I'm so grateful for his help. If any of you are ever in the market for a new car and need a fantastic sales associate, you absolutely *have* to go see Yhoiel at Toyota Center. Seriously, tell him I sent you – he'll definitely hook you up and make sure you're in great hands!

SM

Samiel Mercedes GAMER Local Guide

22 May 2026

My first time coming here to get my first oil change at 4,768 miles, the first impression when I walked in with an appointment in place nobody asked if I needed help or if I had an appointment. They all looked like they were trying to avoid me because they didn’t want to do the job by taking me in, until I had to ask. And this person told the other one(hey it’s your turn, but you don’t want to do it I’ll do it).

It feels horrible having this kind of service when you paid for a maintenance package and there’s not hospitality and professionalism. Very disappointing

MD

Michael Du Local Guide

7 May 2026

I had a great experience working with Andrew as my service advisor. He was professional, honest, and kept me updated throughout the entire process. He made everything easy to understand and made sure my vehicle was taken care of quickly and correctly. It’s hard to find someone who genuinely cares about customer service these days, but Andrew definitely goes above and beyond. I highly recommend asking for him if you need service done!

NL

Nhi Le

5 May 2026

The service manager Jasper Mendoza was so helpful in helping me understand what I needed to for my car's maintenance. I am very intimidated by the service options and he was very patient with me in helping me decide my car needs.

Vu Nguyen was also very helpful and thorough in the services I needed.

Great service from the team and I will definitely return to Toyota Autonation for all my car needs.

BF

Blaine Forch

12 Feb 2026

I just want to give a BIG shout out to KLAITON HARTMAN!! I was just in to get a oil change on my recent truck but he pulled me in getting interested in a newer vehicle and let me tell you the guy is AWESOME! again KLAITON I will forever be greatful for what you and the team there did for me..I'm loving my new 4runner and I Highly recommend you guys go see this man KLAITON..he will most def work hard to get you in a sweet a** ride!!😁👏🏾👏🏾 Thanks again KLAITON!!!

DV

D. Villa

4 Feb 2026

I recently had the pleasure to visit Toyota Autonation Gulf Freeway Service Dept, and I must say the experience was outstanding. From the moment I walked in, I was greeted warmly by the knowledgeable and friendly staff. They took the time to listen to my concerns and provided expert advice on the necessary repairs to my 2023 Toyota Tundra. What impressed me the most was the transparency and honesty exhibited throughout the process. Jasper Mendoza and his team kept me informed everystep of the way, explaining the professional work that I needed in my truck and providing fair pricing and options. Not only did they complete the repairs promptly, but they also went above and beyond by performing a thorough inspection and offering preventive maintenance recommendations to ensure the longevity of my Toyota Tundra capstone. I highly recommend Toyota Autonation Gulf Freeway to anyone in need of reliable and trustworthy automotive services. Their exceptional service, expertise, and dedication to customer satisfaction have earned my trust and loyalty."

SH

Scott Hung Local Guide

20 Oct 2025

Online appointment for 20k service for my 2014 GR Corolla was super convenient and easily.
I anticipated that the service tech would not be familiar with my very rare high performance 300hp AWD GR vehicle for which the brake, diff, and transfer case fluids were included with Toyota Care at no cost. No fuss…a quick VIN check verified my claim.
The 2 hour service was quickly completed in little over an hour and I was out by 9AM !
Odometer was reset to zero saving my the trouble.
Wheels were properly rotated without a scratch to correct torque levels and air pressure. Oil pan bolt included new crush washer which Jiffy and Take 5 always fail to include. My Mercedes dealer would have provided a free loaner car and Latte, but charge me $2000 for the same service !!! Thanks, but no thanks! Oh, the coffee bar was a nice touch .

CZ

Christian Zaldivar Local Guide

29 Jun 2025

From start to finish, my experience at the dealership was nothing short of excellent, thanks to the outstanding service provided by Rosman Flores-Valdez. He was incredibly helpful from the moment I walked in—friendly, professional, and genuinely committed to helping me find the right vehicle. Rosman answered all my questions with patience and made the entire car-buying process smooth and stress-free.

I also want to recognize Victor Gomez in finance, who was just as amazing as Rosman. He took the time to walk me through all the financing options, explained everything clearly, and helped secure a great deal. His professionalism and attention to detail made the paperwork part feel effortless.

Both Rosman and Victor went above and beyond to make sure I had a great experience. I’m extremely happy with my purchase and would highly recommend this team to anyone looking for a car. They truly care about their customers!