Bayway Cadillac Southwest Service Center

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Safal Joc

11 Jul 2026

Very disappointed today I had my concierge service oil change done on my 2018 escalade with Bay way Cadillac southwest. They took my car and did the oil change. They brought back whatever I think it’s been about a month. I don’t drive it much when I open the hood today i just noticed there was no oil cap attached pictures below
Very disappointing. Very very bad thorough check.
How could this even get to the customer without making sure the cap wasn’t on
Isnt this a safety issue

AM

abdallah m shakhatreh Local Guide

30 May 2026

The salesman name Charles Jen

It is disappointing to experience this level of unprofessionalism from a Cadillac dealership.

I called ahead to confirm the availability of a 2026 Cadillac Escalade and offered $100,000 out the door. My offer was accepted, and based on that agreement, I drove nearly 30 miles to the dealership.

Upon arrival and after beginning the paperwork process, I was suddenly told that the vehicle price was actually $119,000. Naturally, I decided to leave. Shortly afterward, the salesperson contacted me with a new offer of $105,000, and then later came back again agreeing to my original $100,000 offer.

Why all the games? Professional business should be based on honesty, transparency, and respect for a customer’s time. Changing the terms multiple times is neither professional nor respectful.

Unfortunately, they lost a serious buyer. This would have been the second vehicle I purchased from this dealership, but after this experience, I will be taking my business elsewhere.

Buyers beware.

MG

Michael Grayer

15 May 2026

This has been the worst car buying experience ever! I purchased my vehicle from Bay Way and has had issues with vehicle starting less than 2 weeks from purchase. Currently my vehicle is in their shop for repairs yet again and the service department communication is horrible at best. It’s been almost a month and it’s a challenge to get updates. They tell you someone will call you back and that never happens. This dealer and its staff is very incompetent and lacks customer service.

ES

Emily Stark

17 Apr 2026

This is a horrible car dealership. Extremely irresponsible. I have problems from the very first day I leased my cadillac IQ with them. First their sale man Danthonie scammed me $740 said vehicle didn't come with a charger made me pay for one and most likely use his own POS because when it stopped working after 2 months and I returned it. The manager said he no longer work there and they have no records of the charges despite showing it to them. Had to buy another one. They said they car usually comes with one and not sure why he charged me. Still no refund. Then several other issues along the way. Then they don't do loaner vehicles. Then another time they picked it up for 3 tire change but they returned the vehicle with only one tire changed and came back with 2 worn out tires and a damaged side. They apologized they they don't know how they missed it but said the damaged side was pre-existing as if I don't know my vehicle. Then the person supposed to drop return my vehicle to me went on to God knows where and had to wait outside my office for one and half hour, meanwhile my daughter was waiting for me outside at her school for me to pick her up from school. This is the most disgusting, unprofessional, lazy and stupid dealership I have ever seen in 22 years. Can't wait for my lease to be over.

ZA

Zafer Alsharifi

5 Nov 2025

Extremely disappointing experience. We came to this dealership ready to buy a car in cash, but the service was unacceptable. The manager’s attitude was rude and dismissive — we were treated with no respect and made to wait for a long time without assistance. This is not how customers should be treated. I strongly do not recommend anyone to visit or buy from this branch.

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Shibu Thomas

18 Jul 2025

Very poor service, even for a warranty repair. When I got my vehicle back, I found a spanner left inside the engine bay after reaching home(see photos)—extremely dangerous if it had gotten caught in the fan or belt. No communication for four days, and parts were replaced without informing me. Totally unacceptable and careless.

RV

Rita Vaughns

30 Jan 2024

BEWARE!!! USE THIS DEALERSHIP FOR SERVICE AT YOUR OWN RISK. Mechanics will ruin your car and the powers that be will not take responsibility! Extremely terrible experience. Had my car from May 1, 2023 to January 9, 2024. 8 different invoiced problem. The COO of The Bayway group was extremely rude, combative and yelled at when I asked for him/them to take responsibility for ruining my car. BEWARE!