Frank Shop

PK

Patrick Kelly

18 Feb 2018

The service was was the best on 2/17/2018 I needed a tire I called and they waited on me to come when they were closed and still took care of me in less than 5 mins.

JC

Josh Coronado

3 Dec 2017

(My phone froze so I'm typing this all over)

I have just encountered the best business, customer experience, and overall satisfaction here at FRANK tireshop. Better than any other industry experience that I have EVER encountered.

So here's the story....(MUST READ)

I needed a new tire so I call around and come across this shop. I call in immediately ask for Frank, (after saying that he is busy) she proceeds to get him.

I ask him for the tire size to see if he has it in stock. He said he only had it new but would offer me the low price of $70... which was what I was expecting to pay for a used one, so I said OK.

After getting to the shop, Frank begins to look at the wear in my tires and ASKS if I would like to flip the opposite one to get more life out of it (notice he didn't sell me new one)

ALREADY satisfied I agree, hey he's saving me money right? 🙂

Unfortunately as he's putting on the tire it rips 😞 because of the wear already caused.... WITHOUT HESITATION he replaces it with ANOTHER brand new tire. Comes out, tells me what happened (I was not ready to pay for two tires)

He doesn't even mention the sale. He told me it ripped while they were adding air.. so he just went ahead and replaced it.. a free tire. He said don't worry man, just help me with some customers..

FEELING LIKE I WAS JUST TAKEN CARE OF AT THE MOST EXPENSIVE RESTAURANT.. I shook his hand and told him to keep doing things the way he does. Going ABOVE and BEYOND in any business will make it thrive.. I 1000X recommend this place to everyone, anytime you need a tire, think of Frank!

(Then only charges me $50 for the tire I had originally asked for) KUDOS FRANK... KUDOS