Gay Buick GMC Service

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Crystal Corl Local Guide

7 Sep 2026

Where do I start! I do NOT recommend this shop, especially for AC issues. After dropping off my vehicle for a REPEAT AC failure, we experienced weeks of radio silence, unreturned calls, and rude management. We had to pay a massive labor bill out-of-pocket for their botched initial diagnostic. It was a mess! They rather cut corners in the beginning than take care
of the bigger problem (yes that 15hr job they didn’t want to work on initially). So keep in mind if you go here communication will likely be entirely nonexistent. So save yourself the headache and go elsewhere, there are other places where people don’t cut corners and are honest about their work.

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Caden Cone

12 Feb 2026

Went in for service due to an emissions system code. Your service department proceeded to start digging into the fuel injector system and claimed they found “ashy connectors.” Mind you, the truck runs perfectly. I have never experienced any issues such as rough idle or anything fuel-related. The only concern I had was that the truck regens more than I think it’s supposed to.

After they quoted me over $6,800, I told them to wrap the truck up and that I was not getting it serviced there. They told me okay and said it would be done in a few hours and that they would call me when it was ready. I told them at 12:00 to wrap it up.

Time goes on, and it’s 5:00 PM, so I have to call them back to ask what’s going on with my truck. The guy I spoke to said, “Yeah, it’s been done, but we’re about to close.” Now I have to scramble to find a ride over there because I have work for the next three days and won’t be able to get there before closing.

When I go to pick up my truck, I walk in and tell them what I’m there for. The guy tells someone else to check two spots, and they have no idea where my truck is. While he’s trying to find my truck, the advisor is showing me pictures of the injector connections on “my truck.” The file was for a completely different truck — a GMC 1500. I have a Chevy 2500. I told him those were not mine. He didn’t even try to find my truck’s file and instead made up a lie, saying the tech uploads pictures to the wrong file sometimes.

Instead of trying to make sure he was looking at the correct truck, he just made something up. Terrible, terrible experience.

On top of that, they tried to make me pay over $200 more than what I was originally told — a $210 diagnostic fee — because the tech had to remove my fender liner to take pictures without getting approval from me. One good thing is they removed the extra charge and only charged me the original $210 diagnostic fee.

Multiple things at this dealership were shady, and I will never be back.