HCA Houston Healthcare Medical Center

PR

patti richardson

27 Apr 2026

Was sent to this hospital by a doctor who I had never met. I was supposed to see him at his office but his office called me while I was being driven from my home in Louisiana which is 3 1/2 hours away to go straight to the hospital and get admitted. After being admitted and spending 19 hours in the emergency room before getting a room. The doctor that I was assigned to saw me maybe for about 3 minutes the next day and the vascular team was even worse. Saw them twice in 4 days for about 3 or 4 minutes. When I asked what were the plans for treatment he said he didn’t know and wouldn’t say until some test were done. When I asked when they were going to run test he said he didn’t know that either. Test were finally done on the 3rd evening. When I inquired about my test and not being seen by the doctors only 2 times in the 4 days I was there I was being discharged. The doctor didn’t even have the decency to come tell me face to face he called the nurse and had her tell me. They never even tried to find out what was causing the problem. They just sent me home plus I had to find somebody to come get me which was not easy being 3 1/2 hours from home. Oh and by the way don’t get me started on the food at the hospital. I feel like a dog in the pound got better treatment than I did.

AV

Ariana Velazquez

25 Apr 2026

Absolutely horrible experience. My mom is not being checked on regularly, and there are hours between visits from staff. During shift changes, the lack of continuity is especially concerning—there have been multiple instances where she did not meet her new nurse for up to three hours.

This level of inattentiveness is unacceptable, especially in a hospital setting where patients rely on timely care and monitoring. It makes me feel extremely uncomfortable leaving her alone because I cannot trust that her needs will be addressed in a reasonable timeframe.

The nursing staff has been largely unresponsive and inattentive, and it feels like basic patient care is being overlooked. Patients and families should not have to worry about whether someone will come check on them. I expected a much higher standard of care and accountability.

AN

Annalisa Negrete

23 Apr 2026

I was admitted January 2025 at the Clear lake location. I was taken to my room and was given a psych evaluation where I was told I had anxiety and depression. I fought this diagnosis, I was fainting, rapidly losing weight, and had extreme fatigue. Then I was given a cardiac stress test, the dr assistant doing the test said that I had prolonged qt. But, when I read the results the admitting cardiologist said everything was fine. I confronted him and he said that they were monitoring my QT. I then told him he needed to amend the test because this would hinder future diagnosis and since they labeled me as depressed and had anxiety it would be hard to get anyone to look at the REAL reason I was fainting. This became an all out attack on me from that point on. I had a really bad bladder infection and was dehydrated I asked for treatment of those things because this could be a “ perfect storm” causing an elevation in my QT and causing my fainting. They refused, until I pressed the issue. Then I was given antibiotics and no hydration. I door dashed liquid IV. I was discharged, still fainting and still with tachycardia and no resolution. I went directly to Methodist were I was IV treated for dehydration and given Iv antibiotics for my bladder infection. I returned to Methodist were I was diagnosed with Pots, and prolonged QT. I had a prior surgery with HCA Clearlake and the staff and drs were excellent. I had faith that this hospital would help me get to the bottom of my ailments. This incident was extremely traumatic the attending Cardiologist and hospital coordinator were behaving very unprofessionally and even seemed as if they were trying to “fix” my chart to make it seem as if I was the problem. I was scared and sick and medical gaslighting is a REAL thing.

JC

Jessica Conert Local Guide

18 Apr 2026

All the nurses have been AMAZING. But I want to brag on Austin, the charge nurse on the 6th floor.I was in room 622 central tower.....and he went above and beyond, he is a gem of a nurse. Very empathetic and understanding. That man needs to be recognized and issued a raise immediately. He made my stay enjoyable (even with the circumstances of my pain and Injury)
I'm actually sad that I won't get to say goodbye to him because im being discharged today. His humor was elite as well. Thank you for having amazing nurses, doctors, techs, and cleaning ladies. 🩷🩷🩷

RG

Robert Goodwin

17 Apr 2026

I was a little disappointed with this hospital after we received the medical records on my partner and our ER experience. The MD we never saw in person, stated incorrect facts about what the family said about his concerns. My partner went two days without his medically necessary medications. Luckily, his condition is very well controlled so he did not have any issues. He was also kept in the Ambulance in the ER bay for about an hour. The staff acted like they wanted to disregard the MPOA and POA to release information to us, while not allowing us to see him. We tried to call the nurses station as direct but was on hold for extensive amount of time each time we called, and never spoke to anyone. There are a couple more issues but I do not want to release to much info. But I felt like we were only a Medical Record number to them with no concern on our feelings or worries about our loved one.

CR

Chris R Baker Local Guide

17 Apr 2026

My surgery at Clear Lake HCA Hospital went very well! All the staff there took care of me and were genuinely concerned for my best. I found the medical staff as well as the office staff to be tops with everything. The beds were very comfortable and the food was great too! I have no issues with returning if I need to have another medical need.

RR

Robert Ryle

13 Apr 2026

For someone that doesn’t like hospitals, this would make me think differently about them! Staff is top shelf! Information was passed to me and I was able to understand what was happening and going to happen? The staff in my icu was wonderful

RF

R Fitz Local Guide

12 Apr 2026

The care given by staff in the pre-operation and post operation area was exceptional in their attention to my every need and concern. Although, multiple medical staff attended to me each one's engagement was genuine in making me feel like their most important patient that day. The operating room staff was very much the same (for what I remember in twilight). Easy to speak with as they prepped me for the procedure, answered questions with a caring attitude and their co-staff discussion assured me they were working as a cohesive team in support of my procedure outcome.

RC

Rachel C. Local Guide

12 Apr 2026

A family member was transported here via ER from another area hospital presumably due to staffing gaps at the original hospital of admittance. Overall, patient care procedures are better than another local hospital where I have experience, but worse than other hospitals I've been to for the exact same procedure undertaken here. They see patients as money bags and try to extract as much money as they can from a patient by pushing unnecessary preventive procedures, anticipating they can convince patients they need the procedures, going as far as using scare tactics to impress upon the "importance" of a procedure. This is quite disappointing and unethical. As a patient, you must do your own due diligence before agreeing to any procedure or else you may be taken advantage. Consider getting a second opinion if you are able, especially if they start appealing using fear for persuasion.

This is also a training hospital, so young doctors are given the "opportunity" to practice their "patient consultations", which results in patients getting harassed with the same questions over and over again from practicing doctors so they can get in the habit of asking the "right" questions. My family member was unable to adequately rest after a painful ordeal and pestered with the same repetitive questions by different doctors. This became rather annoying. I give this place 3 stars because the patient was successfully stabilized, but the overall experience leaves much more to be desired, especially in the area of patient communication, respect, and care.

MV

MEA Velázquez

10 Apr 2026

I only came because my specialist asked me to come here. But next time I have to go to the hospital im never coming here. Nurses with attitudes. I had been asking to take a shower for hours already and at first I was told no. Then I was told to wait for my antibiotics to finish. Then I could take a shower. Also had been asking for meds I need and omg do they take forever. I could died in this place. They would not have known. Very upset patient.