Hilton Garden Inn Houston/Bush Intercontinental Airport

NP

Nicole Phillips

26 Mar 2026

I feel very disappointed regarding my stay at this hotel. But most of all, I felt unsafe. I traveled from my state to Texas to celebrate my relative having a wedding, and I was accompanied by some of my family there from March 13-March 15, 2026. On Friday March 13, around 1030 pm we returned from the wedding rehearsal in an Uber. Two valet parkers were navigating the traffic. One of my relatives is blind so we wanted to get as close as we could. When we asked the valet Steven about the congested traffic, he cursed at my family member. When she told him that she would speak to the manager, he dismissed her and told her that he works for a third party anyways and she wasn't paying him. The other valet staff member attempted to calm him down, but he dismissed him as well and continued cursing. We finally told our uber driver to park at the entrance of the parking lot and we guided our disabled relative inside. When we told management on staff (Courtney) about Stven's unacceptable behavior and asked who he worked for, she said she had no idea who the third-party company was that Steven worked for which sounded as if she was covering for him. I wanted to call the police, but my family feared for Steven's safety as a black man even though he was very aggressive towards us. We waited to talk to the day management. We ended up speaking to two more managers, both of which identified the company as Towne Park Valet Services. The last manager did call us and say she would handle it because she remembered us with our blind relative in the hotel lobby. I must say I am shaken up about this still. Steven was very disrespectful and it was humiliating to be in conflict with him in a parking lot where many hotel guests witnessed his unprofessional behavior. All we desired was to assist our blind relative inside the hotel. I do not know what was going on with Steven, but we deserved better treatment. Especially my disabled relative. There needs to be a consequence as this is a reflection of this hotel. We were afraid to come out of the hotel after that as the valet stand is at the entrance.

GP

gabe patin Local Guide

11 Feb 2026

Just lost a customer because the bus driver refused to let me on the bus. My flight was cancelled and needed a room for the night. He said I needed a reservation then said the hotel is sold out for the night of of 2/10 after even handing over my phone showing him that there’s available rooms to book for the night. Then still refusing to let me on the bus. I was going to book at the hotel for the cheapest prices available but no worries. I will be enjoying my stay at the royal sonesta. I will be sure to avoid hilton properties in the future.

AJ

Angelina J

28 Oct 2025

Worst Hilton property I’ve ever stayed at. Very rude front desk agent. Her name is Ethel. Very rude and unfriendly. Both rooms had maintenance issues. There was a heavy scent of marijuana in the hallway. I will definitely be staying at another property next time.