Houston Methodist Research Institute

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Marcela Vanderhoof Local Guide

6 Mar 2025

Came 3 yrs ago for my son’s birth & had a positive experience w/ the staff here. Had surgery 1 week ago for another medical issue & was blown away with the nursing staff, Dr, and everyone who contributed to making my surgery run smoothly. I was given a med ball that helped so much for pain recovery, a patch by the anesthesiologist to help with side effects of anesthesia, and more. Not many hospitals offer these things for recovery. Thank you again!

AS

Alex Sofia

25 Feb 2025

I took my grandfather to the Houston Methodist Emergency Care Center in Sienna on Friday, February 21st, 2025, at approximately 10 AM due to severe chest pain. Given the urgency of his condition, I rushed him inside immediately. Upon arrival, the receptionist continued asking questions instead of ensuring he was taken back right away, even after my grandfather explicitly stated he felt like he was having a heart attack. The only person who showed any urgency or compassion was the security guard, who provided my grandfather with a wheelchair. After briefly stepping out to move my car, I returned to find my grandfather walking to the exam room completely unassisted, still clutching his chest in pain. At no point did any staff member help, despite the obvious emergency. Inside the room, the nurse and triage nurse displayed an alarming lack of urgency. Instead of prioritizing immediate medical intervention, they took his height and weight and then proceeded to ask unnecessary questions—ones he could barely answer. They even asked whether he had eaten something that could cause indigestion. He was struggling to speak and clearly in distress, yet they dismissed his symptoms instead of acting quickly. Then, they asked him to remove his shirt on his own, despite the fact that he was actively in pain. At this point, I had to step in to assist him myself because no one else was helping him. It was beyond unacceptable. After running an EKG, the results were abnormal, yet no one informed us that he was actively having a heart attack. Instead, they ran a second EKG, which came back normal. They did express hesitation about letting us leave, but with the lack of proper care and urgency, we were left with two options: stay there and “wait and see” what happened, or rush him downtown to the Houston Methodist Medical Center, where I knew he would receive the care he deserved. The fact that we were even put in that position is appalling. After wasting over an hour at the Sienna location while my grandfather was suffering a heart attack, I rushed him downtown to the Houston Methodist Emergency Center in the Medical Center. The moment we arrived; the medical team took him into surgery within 30 minutes. The doctor was stunned that the Sienna location allowed us to leave in that condition and confirmed that his situation was critical. The doctor, nurse, and triage nurse working at 10 AM on February 21st, 2025, at the Houston Methodist Emergency Care Center in Sienna provided the worst medical experience I have ever witnessed. My mother, who works for Methodist, was in complete disbelief that her father was treated this way. This is NOT the standard of care that Houston Methodist is known for, and it is unacceptable that a facility carrying the Methodist name operates in this manner. Freestanding emergency centers must be held to the same level of excellence as the main hospital. Patients trust the Methodist name, and that trust should not be betrayed by inadequate care. I cannot stress enough how dangerous and unacceptable the care at this facility was. If my family had not recognized the urgency and transferred him elsewhere, this neglectful treatment could have cost him his life. I strongly urge anyone experiencing chest pain or any other emergency to avoid this location at all costs. I will never take a loved one here again.

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Bryallynn Briseno

24 Feb 2025

I went to the lab about a week ago and I must say there is one lady that works there on smith 5 names Ruth when I say she was all on the floor walking and taking care of our answers and questions very respectful lady there always so rude there at that lab there was a incident where there was a older lady yelling and asked to speak to a manger the worker said the manager wasn’t in that’s when miss ruth came she was so calm even thought about the ones in the lab waiting and the patient then started to yell I just want to take the time and thank her for thinking of us there people like Ruth need to get recognized where was the manager when this was happening no telling. But Ruth took care of it

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Ekko Hendrix Local Guide

30 Jan 2025

I’m so thankful that Houston Methodist Clear Lake Hospital took great care of me during my visit to the Hospital ER. Shelly was amazing! Andi unit really held it down! ⭐️⭐️⭐️⭐️⭐️

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Andrea Sands

30 Jan 2025

I had all 3 of my children here. I just had my last baby 2 weeks ago. I went in for a scheduled induction and we entered on the ER side. There was a man there that was immediately helpful, he was super nice and walked us up to L&D. During my labor my nurse was named Terrie and she has amazing bedside manner, she is the BEST nurse i’ve ever had! DR Marcantel was also great. All of the staff were so helpful and fast with everything! Everyone made my L&D an absolute wonderful experience especially nurse Terrie! Houston methodist is also great at checking in on you after your care there.

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Kat M. Local Guide

26 Jan 2025

I came here not feeling very well & in a short period of time I lost a lot of weight. I don’t have any insurance so the visit is not only costing me $1000 but also I was told nothing was wrong which wasn’t true. while not feeling well I fell at home and fractured my toe, they told me they could not help me with my toe because I came in for illness, that’s very odd. They sent me home with medication I did not need because “nothing was wrong” and none the less still left the hospital with my fractured toe.. the two stars is because they are very kind but kindness doesn’t heal my problems.

SJ

sherin joseph

23 Jan 2025

I recently had to visit the methodist emergency department Missouri city highway 6,and I was treated by Dr. Ngozi Nweze.Unfortunately, my experience was not what I expected.
Dr Ngozi Nweze didn’t take the time to properly explain my condition or treatment options, leaving me confused and anxious about my diagnosis. Additionally, I felt that my concerns were not fully addressed, and I left the hospital feeling more uncertain about my health than when I arrived.

I felt that the doctor lacked empathy towards the patients. Whenever we asked her any questions, she responded with a noticeable attitude .

I would recommend the hospital take further steps to ensure that patients feel heard and cared for, especially in such high-stress environments. I hope this feedback is taken constructively to improve patient care in the future.

AM

Ameena Local Guide

10 Jan 2025

I spent ten minutes here in November on an evening when it wasn’t busy. The doctor, Bradley Alvin Egbert, looked at the wound, told me it was superficial and unserious, and that all I needed to do was wash it with soap and take prescribed antibiotics. No treatment was given, no tests were run, but for some reason, he marked my visit as Level 4 out of 5, and because he chose the second-most serious visit level, my bill is nearly $4000. He only spent two minutes with me, and literally did nothing but look at the wound and tell me he'd prescribe antibiotics.

Also, he came back to the room three times trying to pressure me into getting a tetanus shot- even though, the first thing he said was that since the dog was vaccinated and the wound was shallow and far from bone, that I had zero risk of contracting tetanus and dying. From the $4000 bill, he made $942.18 for two minutes of interaction and by choosing to mark my visit as Level 4.