desk 40 clean rooms 20 IAH 16 lobby 16 airport shuttle 11 layover 6 clerk 6 great room 5 convenient 5 housekeeping 5
Noah Parker Local Guide
23 Oct 2023
Room was OK. Front desk ladies both at night and in the morning lacked basic customer service skills. But to top it off, got up to breakfast and they did not have a coffee machine that worked or an alternative. That's a shame. Location not bad from the airport.
Ashley Tams
25 Feb 2023
We stayed at this best western for a layover. Shuttle was slow and refused to pick us up at the gate we were at. While putting my two young kids to bed I realized there were no linens for the pull out coach that we had requested. I was initially told there was no linens available. Upon a second phone call I was told I could pack up my kids and get the linens myself and then hung up on. While trying to settle the bill the front desk person was again rude and dismissive. We will not be back to this best western again, on our trip home we stayed at the Ramada across the road and had a much more pleasant experience for a cheaper price.
Kristina Silva
7 Feb 2023
None of the outlets worked in our room, and the staff was not very friendly. The best part of the stay was the shuttle back, and forth from IAH. Which is ultimately why I booked the room in the first place. Decent, but I wouldn't stay here again.
Merry 1
6 Feb 2023
The location is right next to the airport and has free shuttle service. This is a very very affordable hotel so keep your expectations in check. It is well used and minimal. That being said it is clean, quiet (except for the planes) and convenient. They keep the staff and lights to a minimum. Probably in need of saving money. The rooms are very good size and have toiletries and clean sheets and towels. Coffee in the room and free breakfast. It worked for our early flight our. We returned the car down the street and just walked back. But the shuttle was available to pick us up. I would stay again.
Jane B W Local Guide
30 Nov 2022
The room was certainly adequate for a one-night stay in order to catch a flight the following day, and the shuttle service to IAH was excellent, on time, etc. However, I had booked the room on the Best Western website; and when we arrived, the clerk mentioned that I had two rooms booked. I was surprised and said that no, I had only booked one room as indicated on my electronically-delivered reservation receipt from Best Western.. She said she would take care of the extra room; and the next morning when we checked out, she charged me for one room and gave me one receipt. But guess what? I got charged for two rooms on my credit card and have been unable to get the folks at that Best Western to credit back the cost of the extra room. I didn't get the promised call back from the manager; and when I called back two days later, the person answering the phone wouldn't connect me with the manager. She said they couldn't do anything about the situation since the extra room was a "no show." This entire situation is irritating at best, but I'm throwing in the towel since I've already spent too much time over $89.49. But that Best Western will not be a place I stay the next time I need a room near IAH!
Ted Power Local Guide
10 Nov 2022
I have stayed at this hotel several times in the past and always been very happy. My previous review states that. Now that COVID is under control, I will be travelling a lot again and to Houston four or five times a year. Unfortunately, I was treated with complete distain by the two ladies at the desk when I checked in today. I actually asked one lady if she took special lessons on how to be unhelpful and rude. The last time I was treated like that by a desk clerk, I stopped going to that Houston hotel (where I stayed four or five times a year) and looked for a hotel with better service. Maybe I should look for a new one again. NOBODY deserves to treated like I was, unless they are rude and I assure you, I was not. I employ many staff and if one of them treated my good customers like that, they would be terminated.
Dear Ted,<br><br>Thank you so much for your comments, we hope to see you soon.
Shaun Hogan Local Guide
9 Aug 2022
I only stayed for one night, during a long layover at IAH. However, I thought that the hotel was very nice: the room was large, clean, and comfortable. Checking in and checking out were both easy, and the airport shuttle ran on time. No complaints!
Janay Marie
9 Jun 2022
I booked here because it was close to the airport. I flew in a day before my friends. Check in went smoothly. The room appeared to be very clean. I had horrible sleep. I highly recommend sound proof windows considering we are next to the airport. Every plane ✈️ sound like it was landing in the parking lot. Because I’m not from Texas I was excited to make Texas shaped waffles in the morning. I don’t like it when hotels advertised things they don’t have. Breakfast was weak!! No thought put into it.. bunch of bread, no meat or eggs. I settled for yogurt and fruit. Burritos smelled weird, they were soggy and mushy. My only complaint for my room is that the light switch and air vent being the same is annoying.. the vent was loud. It should be two separate switches. I dreaded turning the light on to use the restroom. The front desk lady told my friend that no one was checked into my room. Then she calls my room and ask what room I’m in and what’s my name after literally just checking me in. My friend called and asked were they at the right hotel and I asked was it a Indian lady, they said yes. She was giving my friend a hard time and I’m not sure why. A plus to staying here is free van shuttle to and from the airport. The van needs a new windshield, cracked glass is saying tacky and cheap, first impression is everything. The driver was very polite. This place has so much potential to be great. Very clean and the lobby is welcoming.
estrella fuenteshhv
28 Jun 2021
Booked online for 1 guest app says 2 free children’s under 12 , Had to bring my wife along as well , room had 1 bed and 1 sofa bed obviously for someone to sleep in , I went to front desk to ask for extra pillow and sheets for the sofa bed and lady at front desk wanted to charge $25 dlls extra so I said then upgrade me for a double bed room which would be the same price from my booked single room plus the $25 she was adding for extra sheets and pillow, but she said no that I would have to pay more for the upgrade when rates on the app where cheaper for an upgrade. She was very rude and seemed to me like she wanted to take advantage of the situation. I booked for 3 nights and since it was late had to stay the night but checked out next morning never booking here again. I’ve been to other hotels where they provide you with extra sheets or pillows with no extra charge.
Dear Guest,<br><br>We are sorry you had a bad experience, please accept our apologies.
Linda Mooney
14 Mar 2021
Close to the airport and very reasonably priced! Had the modified breakfast, which was fine. I'd much rather have their full breakfast, which is wonderful. Oh, and the coffee was great! Rooms were super clean, and the staff was super efficient with cleanliness. Thank you for a great experience! This is why I am a Best Western Rewards member.
Dear Linda,<br><br>Thank you for recognizing our efforts, cleanliness is one of our main priorities and it is good to know that our guests not only appreciate it but notice it as well!
