The Westin Galleria Houston

LB

Laura Berghoff

24 May 2026

We were not aware before booking a room here that loud parties are allowed past 11pm. The sound system from a party room on the 24th floor was very audible in our room six floors below. Management said they were sorry but could do nothing about it. The hotel’s location was great. But I would look into other hotel options if noise between rooms is bothersome.

NC

Naomi Couper Local Guide

5 Apr 2026

Stayed 2 nights. Executive Suite 2354. Check-in was terrible with Andreas. He had a terrible attitude. Didn't explain about breakfast. The Executive Suite was spacious. Lacked basic amenities like toothpaste.

The ac was terrible, room was very hot, walls are too thin you can hear the guets talking from adjoining rooms. Noise from the road is constant, you can even hear the nearby intersection by the JW Marriott timers to cross the road. Terrible sleep. Location to the Galleria Mall is the only benefit and the location. Was given a voucher when I asked about breakfast on the 2nd day. The total value is 17! Not a nice way to treat an Elite member. Judith at the reception was not very nice and said you can eat for 17 ! Not what you want! Terrible attitude !

ZF

Zane F Local Guide

26 Jan 2026

Booked through Hotel Collection, and we are Bonvoy Gold Elite members. The TV did not work from the time we checked in, and the engineer to fix it came the next day at 315pm (to the wrong room), after we moved rooms. We moved rooms, due to the shower not closing properly, resulting in water going everywhere, including the room. Despite the TV not working, shower leaking, they did absolutely 0 to make up for these issues and us switching rooms. The room they transferred us to, was right next to the older one, but the phone button to call the front desk did not work.

At checkout, a $100 credit was not applied (was corrected), and we were charged for breakfast that to be included as part of the room package (also corrected).

Overall, very disappointed about how there was absolutely nothing done to make up for the multiple issues, and required room switching. Due to the lack of room upkeep, I suggest staying elsewhere - we will the next time we are in Houston.

MB

Markus Butz

7 Nov 2025

This hotel has the most incompetent employees I have ever had to deal with! I travel for work regularly and use Marriot Hotels most of the time. This one by far has been the worst experience I have ever had! Do NOT recommend this particular Residence Inn at all! Stay anywhere else.

EG

Eric Graham Local Guide

29 Sep 2025

Had a reservation here. I canceled and left. Looks worse then motel 6. Should not be a Marriott for over $109 a night

EL

Eli Local Guide

25 Aug 2025

⚠️ Complete Violation of Safety, Privacy, and Human Decency. - Titanium Elite (Lifetime Gold) member.
⛔My room, with all my personal belongings inside, was given away to another guest. This was not a simple mistake; it was a complete breakdown of this hotel's duty to keep its guests safe
.Here is a summary of the failures:
🛡️ Grave Safety Failure: Another guest was given a key to my occupied room, leaving my personal belongings and physical safety completely unsecured.
⚕️ Medical Negligence: Staff ignored my explicit pleas for access to vital medication during a medical emergency they had caused.
🔒 Total Privacy Breach: Staff suggested searching my room without me present to find "proof" of ownership.
🤝 Humiliating Treatment: Despite my calm and polite demeanor, I was treated like a suspect instead of a guest; forced to prove my identity over an 80-minute ordeal
💸 Financial Insult: Charged in full for a night I was forced to flee for my own safety.
This horrifying ordeal forced me to pack my bags and leave the hotel late at night feeling completely unsafe. To be charged in full after such a dangerous experience is unacceptable. A full refund is the absolute minimum required, and I have escalated this matter to Marriott's corporate offices to ensure brand-level accountability. Do not entrust your safety or well-being to this establishment.

DT

David Thaddeus

24 Jul 2025

On June 28, my keycard stopped working. After reprogramming it, I got in, but the deadbolt (which had been previously taped open) somehow activated while I was inside. I became trapped. I called the front desk repeatedly—no one answered.
As a 68-year-old architect, I recognized this as a life-safety emergency. After trying everything I could, I was forced to climb out through the window onto a third-floor walkway. Later that evening, I was promised repairs and returned to find nothing had been done. I had to climb back through the window a second time to retrieve my belongings. I handed my luggage out the window and was moved to another room.
This situation was dangerous, traumatic, and completely unacceptable. I sent formal complaints to Marriott and received no impactful response or promise to remedy the situation. The property is in disrepair as evidenced by this very serious safety violation and a gross failure of management. I wonder if Marriott will repair this door before renting it again.
As a Rewards member, I’ve stayed at many Marriott properties over the years, but after this, I have serious concerns about guest safety, maintenance standards, and accountability.

JC

Jessica Ceba Local Guide

18 Jul 2025

They have BED BUGS!! We got bitten by bed bugs there, I told staff and was moved to a new room but that room also had bed bugs blood stains on mattress. I got transferred to a third room and that room had bed bug mattress covers with rust and blood colored specks on them. Please be aware of the risk. We are still dealing with the repercussions of having stayed there! and on top of that are dealing with welts and bites on our bodies. Absolutely atrocious experience! Stay at your own risk.

AN

Alayna N

1 Jul 2025

As a Marriott member, this was an extremely disappointing and unacceptable experience.

I was moved between three different rooms, all with serious issues:
Bugs crawling across kitchen counters
Dirty surfaces and leftover items
Deadbolts that did not work, leaving doors unsecured
Leaking faucets and loose fixtures

Staff were dismissive, unhelpful, and at one point, I overheard an employee say they didn’t want to answer calls. No management was on-site, and when I raised safety concerns, I was accused of being "difficult."

As a solo traveler, I felt unsafe and unheard. This is a terrible reflection on Marriott’s standards and brand reputation.

JB

Javier Bergerot Local Guide

8 Jun 2025

One of the worst hotel experiences I had. Horrible rooms, outdated, dirty and nothing worked as expected. The sofa bed mattress was horrible. Only one light bulb in the room worked. The diswasher leaked... not enough silverware and the smell and humidity of the room was awful.