maintenance 15 jaguar xf 10 polite staff 10 loaner car 7 explaining work 4 efficient process 4 used cars 3 battery replacement 2 friendly technicians 2 follow through 2
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Heather Walker
8 Jul 2026
Kevin has been amazing. His experience and understanding on how to relate has been exceptional. Very grateful.
Thank you, Heather. We're glad Kevin was able to take such good care of you, and we'll be sure to pass along your kind words to him.
quecee5
23 Jun 2026
My service advisor, Sirena Thacker, is always at the top of her game.
The service is consistently outstanding, communication is excellent, and she takes the time to explain what does and does not need attention—without any pressure or unnecessary upselling.
Whenever I bring my vehicle in, the process is smooth and efficient. I'm typically checked in and on my way within 15 minutes. When it's time to pick up my vehicle, it's clean, serviced, and ready to go.
I've had nothing but positive experiences with this service team, and Sirena's professionalism and customer-focused approach are a big reason why.
Keep up the great work!
Sirena and the rest of our service team will be glad to hear this, and we appreciate you continuing to trust us with your vehicle.
Andre Orr
19 Jun 2026
Kevin my advisor was great walked me through what needed to be done and explained everything in detail. I will always come to him.
Thank you, Andre. Kevin is a valued member of our service team, and we're glad his attention to detail made a difference during your visit.
Andrea Adams
31 May 2026
My service rep, Gina S., is not only awesome, she’s honest and thorough. I don’t have to worry about anything. She keeps me informed on everything from start to finish. Thank you for taking the wheel.
Thank you for taking the time to leave us this fantastic review! We strive to provide an excellent customer experience at Jaguar Southwest Houston Certified Pre-Owned & Service. Thanks again!
Mike Stanley
29 May 2026
Had an emergency dead battery and Kevin S. worked me in asap and got me back on the road. Two thumbs up!
Thank you, Mike! We're glad Kevin was able to get you back on the road quickly during your emergency.
Albert Kidd
26 May 2026
All work completed with no increased costs above estimate, Kevin Sturgess is a world class service manager.
Thank you, Albert! We're pleased the service was completed as estimated, and Kevin will appreciate your kind words.
Leonor Acevedo
7 May 2026
A good advisor makes a world of difference! Yamileth is always attentive and kind. My car was serviced in a timely manner and I couldn't be happier. Thank you Yami!
Thank you for the glowing review! We are delighted to hear that Yami provided impeccable service during your visit. We will be sure to pass along your kind words to her. We look forward to serving you again in the future.
Don Rankin
16 Apr 2026
I have owned six jaguars. KEVIN has been my service advisor from day one. He is second to none very responsive answers. All questions explains everything that are doing highly recommend him.
Thank you so much for your kind words! We are glad to hear that you have had a positive experience with our service advisor, Kevin. He takes great pride in providing top-notch customer service and we are lucky to have him on our team. Thank you for your loyalty and for choosing us as your go-to for all of your Jaguar needs.
Karen Johnson
14 Apr 2026
Kevin is the best service advisor in Houston. I recommend him highly!
Thank you so much for the amazing review! Kevin takes great pride in providing top-notch service to our customers and we're glad you had a great experience. Thank you for the recommendation!
Thomas Hensler
7 Apr 2026
Kevin did a great job. On time, kept me informed. Work completed. Thanks Kevin!
Thank you for the kind words. We're thrilled to hear that Kevin provided excellent service and kept you updated throughout the process. Your satisfaction is our top priority. We appreciate your business and look forward to working with you again in the future!