Momentum Volkswagen of Upper Kirby

NS

Nicole Stumpp

7 Sep 2026

Had a really great experience taking my Atlas here for service. Alexi was very easy to work with and communicated everything going on with my vehicle exceptionally well. He also was a big help with my extended warranty and getting what repairs we could covered. Will definitely be bringing my vehicle here for future service needs!

NG

Nathalie Garcia

27 Aug 2026

I am extremely satisfied and grateful for Musa’s help in purchasing my first “big girl” vehicle—my GMC Denali! I wanted this vehicle so badly, and Musa made the entire experience so much easier and more enjoyable. He was extremely helpful, patient, and willing to answer all of my questions throughout the process. If you’re looking for someone who will genuinely take the time to help you, definitely ask for Musa!

The Sales Manager, Brandon Johnson, was also very welcoming, friendly, and understanding, especially regarding a previous review I had left. I truly appreciated the way he handled the situation and made sure my overall experience ended on such a positive note.

Everything worked out wonderfully, and I couldn’t be happier with my purchase. I’m so excited about my GMC Denali!

1000% recommend this dealership, and especially Musa and Brandon Johnson. Thank you both for making this such a great experience!

AC

Alexandra Cruz

25 Aug 2026

I do not recommend this dealership…

I originally came in to look at a car, and at first everything was going smoothly. I had already arranged financing through my own bank, so I was not financing through the dealership. I was basically at the final paperwork stage and was about to leave with the car when I found out that the dealership had run my credit without my consent.

I never signed a credit application or any form giving them permission to run my credit. We even asked them to show us the document where I supposedly authorized the credit check, and they were unable to provide anything. Even after that, they still wanted me to continue signing the paperwork and go through with the purchase.

I ultimately decided not to purchase the vehicle, but the damage had already been done. My credit had been pulled and my score went down because of it.

YZ

Youtong Zheng

19 Aug 2026

The maintenance services are good. The lease car return experience is not the most pleasant part. I visited twice for a successful return and the attitude is like: you are no longer with us so we don’t care anymore.

LM

Li Mo

31 Jul 2026

This week I purchased a 2026 VW Taos SE Black from Momentum Volkswagen of Upper Kirby and had the best car buying experience of my life. Everything from start to finish was smooth and everyone I encountered was outstanding. My salesman, John York, went above and beyond in every aspect. He even sent me a wonderful personalized video tour of my Taos on its way to be detailed. I loved it! Manager Brandon Johnson gave me a very generous trade-in offer and worked up a rock bottom no-haggle price in minutes. If you are looking to purchase a Volkswagen, I highly recommend you visit Momentum. My VW Taos is an absolute dream to drive and a great looking ride. So happy with my purchase. Thank you, Momentum!

KC

KK C3

27 Jul 2026

My initial experience at this location wasn’t the best due to the lack of concern and professionalism. However, I do want to shoutout Manny for unknowingly shifting my experience. It takes zero energy to be genuine, kind and professional, and Manny has done just that! The communications have been timely and professional, updates on my truck were provided weekly, & he even got me in a loaner when I was denied by another rep.
God Bless You Manny!

JG

Josh Gonzalez Local Guide

24 Jul 2026

Don’t buy used car here. Purchased a vehicle here, noticed a/c wasn’t blowing cold. They “ supposedly” checked it out and just added Freon and said it checked out ok now and is blowing cold. Was cold for drive home, next day started it was blowing warm. Took to a shop next day had a diagnostic run. Compressor and other parts. Turns out to be about a 1200 repair, had a second shop confirm it as well. Either their service dept couldn’t tell by hooking up the tester. ( which other mechanics did and could tell within minutes what issue was) or they just shady and knew of problem.

PW

Pam Williams

8 Jul 2026

If I could leave a zero I would!!! We bought a used Honda from them in March. We still have no title! Worse than that NO one ever returns a call even though they promise they will "get to the bottom of this and call me back". We finally went In person and talked to as manager who basically said he couldn't help us! Said he had done all he legally Needed to do! Apparently the title is being transferred from New York and they submitted the paperwork or so they say!! We asked them if they could help us and basically was told no, they had done all they legally needed to do! They had the car from December but had not acquired the title by March and yet sold is the vehicle. The ball obviously has been dropped somewhere but sadly no one at this location cares!! I've talked to 5 different people, whose names I will leave off for now, but not one has returned a phone call and here i sit with no state registration sticker and no title!!! I would NEVER give this dealership any business if ignoring a pash saying customer is how they function!!

JH

Jennifer Hurta

26 Jun 2026

After baby #2 arrived five months ago, my “need for speed” began shifting to a need for space. Turns out, nothing is sexier than sliding doors, easy car-seat loading, and room for all the snacks, strollers, and toys.

I originally came in to Momentum VW just wanting to test drive the 2025 I.D. Buzz and had no intention of buying that day. Tony was incredibly patient, knowledgeable, and never made me feel pressured. He gave me the time and space to do my research, answer all of my questions, and make the decision on my own timeline. I came back a few days later and I made the purchase.

From there, everything was smooth and efficient. Joshua, the sales manager, was great to work with, and Adrian made the financing process completely painless. The entire team made what can sometimes be a stressful experience feel easy and enjoyable.

We absolutely love our new 2025 VW ID. Buzz and couldn’t be happier with our purchase. It’s super spacious and it turns out… it’s actually pretty fast too (for a van)! If you’re in the market for a Volkswagen, I highly recommend asking for Tony and the team at Momentum Volkswagen!

All the “cool” Moms are driving the Buzz. 😋

AR

Arielle Local Guide

24 Jun 2026

One thing I’ve realized is how much I love taking my car to the dealership for maintenance. Ariel F. has made my experience at the Upper Kirby VW such a positive and calming experience. His demeanor, his tone, his gentleness and care he has for people is one I will always look for when I bring in my car! The service team is absolutely amazing and the dealership itself is comfortable and clean so setting up for a couple hours isn’t a problem!

Thanks so much for taking care of my baby!