This is horrible dentist/orthodontic that clearly practices deceptive practices. Do yourself a favor and go anywhere else! There are much better, honest dental clinics out there.
They recommended I get braces and told me they checked with my dental insurance and verified that my dental insurance would cover 50% of my braces. So, I agree to get braces and paid $2,800. Then a few weeks after getting the braces installed, they called me to tell me I now have to pay the full amount and pay another $2,800 because my dental insurance is not covering 50% of the braces. Turns out they never even called my dental insurance and never submitted a pre-authorization form. This was a procedure that cost over $5K and they were supposed to submit a pre-authorization form with my dental insurance to confirm coverage. In my opinion this was done intentionally to get me to agree to get braces then pressure me into paying the full amount of $5,600. My dental insurance told me my dentist should have known I was not covered for orthodontics because I am 36 years old and most orthodontic coverage ends at 19 years old on most dental insurance plans.
The communication was horrible during this entire process. I felt misled and completely taken advantage of. I couldn't afford to pay the remaining $2,800 so I had them remove the braces 3 weeks after getting them installed. They refuse to issue me a full refund and did not even apologize even after realizing the error was on them. They only issue me a partial refund of $1,200. I plan to take them to court for the amount that was not refunded.
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Eduardo CampeloLocal Guide
23 Jan 2026
I would give this place zero stars if I could.
This clinic feels extremely scammy and deceptive. I scheduled a basic cleaning appointment, and when I arrived, they did not do the cleaning at all. Instead, they pushed X-rays, gum measurements, and other procedures I never asked for, with no clear explanation.
The communication was horrible. I felt misled, taken advantage of, and completely disrespected. Now they are billing my insurance for a “first visit” and services I did not request, even though I already have a regular dentist on Newbury Street and only came here for a cleaning.
After all that, they told me I “needed” a deep cleaning costing $1,400, and refused to perform a regular cleaning, saying it “wouldn’t make sense.” That is NOT their decision to make, it’s the patient’s.
Customer service was terrible. No one smiled, no one welcomed me, and everything felt rushed and transactional. On top of that, they were not transparent about pricing at all. I was never informed of any costs until after they completed the X-rays, I took a day off from work and they didn’t do my cleaning, this is ridiculous!
This place seems to take advantage of immigrants and people who don’t fully understand how the U.S. dental system works, especially those who don’t speak English well. Unfortunately for them, I do understand the system, I am educated, and I am calling my insurance, they will not be covering this visit.
Do not go to this place. There are much better, honest dental clinics out there.
