tire rotation 12 wait time 11 rotor turning 8 appointment scheduling 6 kind staff 6 quick lane 4 clean bathroom 3 spacious waiting area 2 coupons 2 patient staff 2
Air & cabin filter replacementAir conditioningBatteryBrakesElectricalOil changeTiresTransmissionBrake service & repairWheel alignmentAuto engine diagnosticAir Conditioning RepairAir Conditioning SystemAlternators & Electrical
Battery ReplacementBelts & HosesBrake ServiceCooling SystemElectrical SystemsFleet ServicesLamps & BulbsOil Change & MaintenanceSuspension & SteeringTires RebateTransmission ServiceVehicle MaintenanceWheel AlignmentsWiper Blades
Onsite services Wheelchair accessible entrance Wheelchair accessible parking Wheelchair accessible restroom Oil change Requires appointments Pay credit card Pay debit card Pay mobile nfc
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Brandi and Rick Martinez
28 Feb 2026
Today I called in and ask if I could take my truck in to get.the oil changed and she said yes bring it in so I did that. When I got here to the quick lane they told me that they couldn't take anymore vehicles. I had drove 38 mins cuz this one was my peffered dealership. This is unexceptable and I should have gotten my truck serviced cuz she told me.to bring it in.
Kerri Kellerman Local Guide
11 May 2023
Took my truck here yesterday for a full synthetic oil change and four tires. I didn't expect the 19.5 inch tires to be in stock. Was informed they would arrive today and the Quick Lane rep would call me this morning when they arrived.
They did a blend oil change, which loses them money, adds wear and tear on my truck, and wastes my $300 an hour time. I did not receive an update this morning, but of course the rep "was about to call me" only after I called them to inquire this afternoon.
Yet another business cutting QC corners by inviting Karen to scream into a pillow at "the manager". The manager who had nothing but excuses for why perfection is impossible. Well of course it is, if you're not striving for it. I can address this at the next Ford shareholder meeting, but I don't look the part so maybe that's why they treated me like a punk. Who showed up in a $100 thousand pickup to drop $3000 on them. Not too bright, kids.
Absolute nightmare. Take your business elsewhere.
Hello, we are so disappointed to learn of this situation you have described. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call to our Manager, Paul Tamkin at 281-309-5128 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon.
Don Turner Local Guide
7 Dec 2021
I brought my 19 f350 in for a tire rotation in late November. While the service was prompt the quality of it was not. They literally did not not do one step of this simple procedure correctly. Did not use correct ford rotation pattern ( i know because i had previously marked the tires). When i came back to complain adout this Mateo could only say thats how we do it. None of the tires were inflated properly. They lost a valve stem cap. one rear center cap was not all the way on. Its a wonder it didn't come off. They did "find" a crossthreaded lug nut which they blamed on me doing the previous rotation. I doubt that.
Road Runner Local Guide
28 Apr 2018
They were to diagnose collision damage and repair while my car was in the body shop. During this time Quick-lane incorrectly installed parts in my 2016 Mustang GT. They managed to turn two of my lower strut bolts from splined to not splined: on top of that they also forgot the dust boot on the replacement strut, which WILL lead to early failure. No such thing as a customer schedule or accountability. This goes across from Quicklane and the service department, I have always had issues with both.
Thanks again McRee Ford for not being my dealer. You will not lay hands on any car I intend to keep.