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Charles Simmons Local Guide

30 Mar 2026

My flight was delayed by three hours, so I didn’t arrive at the hotel until around 3 AM. After finally getting some rest, I woke up at 10:30, and by 11, housekeeping was already banging on my door while I was just coming out the shower. I told them I had just finshed showering and would be out in ten minutes, but then the room phone started ringing repeatedly.

Since I was still getting dressed, I ignored it but then they started calling my cell phone too.

Frustrated, I rushed to leave the room, only to see that the cleaning crew was still working on several other rooms. So all that pressure to hurry was completely unnecessary.

Later, I realized that in my rush, I left behind my $30 headphones that I had been charging overnight something I’m sure I wouldn’t have forgotten if I hadn’t been rushed out like that

Resposta de Red Roof PLUS+ & Suites Houston - IAH Airport SW empresa 4 Apr 2026

Dear Charles Simmons, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ & Suites Houston - IAH Airport SW. We sincerely apologize for the inconvenience you encountered during your stay, particularly with the early housekeeping disturbance and the pressure you felt to vacate your room. We understand how frustrating this must have been, especially after a late arrival due to your flight delay. We're sorry to hear that you may have left a personal item behind after your stay. While our policy states that the hotel is not responsible for personal belongings left in guest rooms, we certainly want to do everything possible to assist you. We encourage you to contact the hotel directly at [281-506-7640/[email protected]] with a detailed description of the item and your stay dates so we can check our records and do our best to locate it. We appreciate your feedback as it helps us improve our services. While each of our hotels operates independently, all share a commitment to delivering a consistent and positive guest experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. I do hope that you will return to our hotel, or any of our other brand locations in the future. Very truly yours, Aireen Red Roof Management RediResponse Specialist

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KH

Korbin Hall

27 Mar 2026

I booked this for an overnight layover but as it turns out wait times in Houston TSA are 3-4 hours and it wouldn’t be worth it.

Sunny helped me cancel it even though the booking was for the same day. Amazing!

Resposta de Red Roof PLUS+ & Suites Houston - IAH Airport SW empresa 4 Apr 2026

Dear Korbin Hall, Thank you for taking the time to share your experience at Red Roof PLUS+ & Suites Houston - IAH Airport SW. We're delighted to hear about the exceptional service provided by Sunny during your cancellation process. It's wonderful to know that despite the unexpected change in your travel plans, our team was able to assist you promptly and efficiently. We’re glad to know that you appreciate the effort we put into ensuring a pleasant stay for all our guests. Thank you for choosing Red Roof. We look forward to welcoming you back in the future. Sincerely, Viktor Red Roof Management RediResponse Specialist

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JV

J. V.F. Local Guide

22 Mar 2026

The first time I stayed here a couple weeks ago it was a great stay room was clean no foul smell, but this current stay was not pleasant at all. The first room had a foul fish smell in it and so they moved me and my guest to second room and that room had a musty smell in it and was hot, I had to get air freshener to try to eliminate the smell,There was no elevator to the second floor which thru me in to a anxiety attack walking down the hallways on the second floor smelt like some one poured cheap perfume along the walls and it was so hot and cold thru out the stay .I couldn't sleep at all from the headache I got from all the different smells ,I will not be returning to this establishment in the future. It took a mental and physical toll on me and my guest.

Resposta de Red Roof PLUS+ & Suites Houston - IAH Airport SW empresa 4 Apr 2026

Dear J.V.F., Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ & Suites Houston-IAH Airport SW. We appreciate your initial positive feedback from your first stay and are deeply concerned to hear about the challenges you faced during your recent visit. We sincerely apologize for the unpleasant odors you encountered in both rooms and the discomfort caused by the temperature fluctuations. We understand how these issues, combined with the lack of an elevator, negatively impacted your stay and well-being. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we that you will return to out hotel or any of our brand locations in the future. Sincerely, Maria Red Roof Management RediResponse Specialist

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TT

Thomas Truong

13 Mar 2026

We have stayed here numerous times and it’s always very clean and quiet. Front staff always check us in quickly and very friendly and professional. Highly recommended.

Resposta de Red Roof PLUS+ & Suites Houston - IAH Airport SW empresa 4 Apr 2026

Dear Thomas Truong, Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ & Suites Houston - IAH Airport SW. It's wonderful to hear that you consistently enjoy your stays with us! We truly appreciate your repeated patronage and are delighted that our cleanliness, peaceful atmosphere, and the professionalism of our front staff have met your expectations. Your recommendation means a great deal to us. Your comments help us grow. We remain dedicated to high-quality hospitality and hope to have the opportunity to host you again at Red Roof very soon. Sincerely, John Red Roof Management RediResponse Specialist

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RS

Roxette Salas Local Guide

13 Mar 2026

When we first arrived, the lobby looked very nice and smelled extremely clean, which gave us a great first impression. Check-in was smooth and the front desk staff was polite.

However, when walking to our room there was a strong cigarette/marijuana smell in the hallway, and once inside it felt like someone had previously been smoking there, which was unpleasant since the hotel advertises itself as smoke-free. The room itself was also not in the best condition—the bed sheets had a urine-like smell, the TV did not work, and overall the room felt a bit worn.

I spoke with the front desk and they kindly offered to show us another room. Since we were traveling with two dogs, we had to stay on the pet-friendly side. The second room was definitely nicer and newer, which we appreciated.

Overall, it worked for our one-night stay, but there is room for improvement with room cleanliness and enforcing the smoke-free policy.

Resposta de Red Roof PLUS+ & Suites Houston - IAH Airport SW empresa 4 Apr 2026

Dear Roxette Salas, We are sorry to hear your recent experience at the Red Roof PLUS+ & Suites Houston - IAH Airport SW did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely, John Red Roof Management RediResponse Specialist

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TA

Tauhid2010 Local Guide

15 Feb 2026

Red Roof PLUS+ & Suites Houston - IAH Airport SW offers comfortable and budget-friendly accommodations near the airport. Rooms are clean, modern, and well maintained, providing a restful stay for travelers. Staff are friendly, professional, and helpful, ensuring smooth check-in and service. With convenient access to IAH, complimentary Wi-Fi, and practical amenities, it’s a reliable choice for short visits, layovers, or business trips.

Resposta de Red Roof PLUS+ & Suites Houston - IAH Airport SW empresa 4 Mar 2026

Dear Tauhid2010, Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ & Suites Houston - IAH Airport SW. We're delighted to hear that you found our accommodations comfortable, clean, and well-maintained. It's wonderful to know that our friendly and professional staff contributed to your smooth check-in and overall positive stay. We're glad you appreciated our convenient location and practical amenities that cater to both business and leisure travelers. Thank you for choosing Red Roof and for sharing your experience with us. We hope to welcome you back in the future for another enjoyable experience. Sincerely, Erika Red Roof Management RediResponse Specialist

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AL

Ale

5 Feb 2026

My stay at this hotel was nothing short of outstanding. From the moment I arrived, the staff made me feel genuinely welcomed with their professionalism, warmth, and attention to detail. Check-in was smooth and efficient, setting the tone for a relaxing experience.

The room was spotless, spacious, and thoughtfully designed, with comfortable bedding and modern amenities that made it feel like a home away from home. Everything—from the lighting to the temperature control—was easy to adjust, and the quiet atmosphere ensured a great night’s sleep.

The hotel’s amenities were equally impressive. Common areas were well-maintained, and the overall ambiance struck a perfect balance between comfort and elegance. Whether you’re visiting for business or leisure, the hotel offers a calm and inviting environment.

What truly sets this place apart is the service. Every staff member I interacted with was helpful, courteous, and eager to go above and beyond to make my stay enjoyable. It’s clear that guest satisfaction is a top priority here.

I would absolutely recommend this hotel to anyone looking for a high-quality, stress-free stay. I’m already looking forward to coming back.

Resposta de Red Roof PLUS+ & Suites Houston - IAH Airport SW empresa 4 Mar 2026

Dear Ale, Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ & Suites Houston - IAH Airport SW. We're thrilled to hear that your stay was nothing short of outstanding, from the warm welcome you received to the spotless and comfortable accommodations. It's wonderful to know that our staff's dedication to providing top-notch service made such a positive impression on you. We take great pride in offering a calm and inviting environment for both business and leisure travelers, and we're delighted that you found our amenities and overall ambiance so impressive. We hope to continue to provide great experiences for you here at Red Roof. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future. Sincerely, Leah Red Roof Management RediResponse Specialist

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KE

Kevin Local Guide

30 Jan 2026

5/5 Excellent
I paid $63 and change for Saturday night. Everything seems to work and look professionally so that's why I'm giving it five stars. It is very good for the price. I asked the front desk for change of five dollars into quarters for guest laundry and he said he doesn't have such change and that's why the service is four out of five or otherwise it would be perfect. No biggie!!

Resposta de Red Roof PLUS+ & Suites Houston - IAH Airport SW empresa 4 Feb 2026

Dear Kevin, Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ & Suites Houston - IAH Airport SW. We're delighted to hear that you found everything to be in good working order and professionally maintained, especially considering the great value you received for your stay. We hope to continue to provide great experiences for you. Thank you for choosing Red Roof. We hope to see you again soon. Sincerely, Rey Red Roof Management RediResponse Specialist

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GU

Gmail User Local Guide

22 Jan 2026

The worst customer service imaginable. They called the police on me after I refused to give the manager another $50 cash. They kept my $50 deposit but still tried to charge my card 7x since checking out.

The back door to your room doesn’t lock which is unsafe in this area. They will not replace toiletries so you will need to purchase your own. Many of the hotel guests are homeless or loud, so you will be woken up every hour on the hour and get almost no sleep. The sheets are stained with unknown liquids and there are roaches.

Good luck to you if you stay here. You will need it.

Resposta de Red Roof PLUS+ & Suites Houston - IAH Airport SW empresa 4 Feb 2026

Dear Gmail User, We are sorry to hear your recent experience at the Red Roof PLUS+ & Suites Houston - IAH Airport SW did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely, Rey Red Roof Management RediResponse Specialist

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CR

Craig Richardson Local Guide

10 Jan 2026

I met a guy who was about to get kicked out of his hotel because I didn't want to extend an Grace on a young brother I paid a night for him. He was afraid of being on the street. But what I didn't understand is that why they charge so much for one night and the quality of the hotel is really shoddy. You look more like a motel than a hotel. The regular price is $85 to $100 a night, which is ridiculous

Resposta de Red Roof PLUS+ & Suites Houston - IAH Airport SW empresa 4 Feb 2026

Dear Craig Richardson, Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ & Suites Houston - IAH Airport SW. We're sorry to hear about the situation you witnessed and your disappointment with your stay. We regret that you were dissatisfied with our price point. We strive to provide fair value and a comfortable experience for all our guests, and we regret falling short of your expectations. We appreciate your feedback, as it helps us identify areas where we need to improve our services and facilities. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Sincerely, Jonaina Red Roof Management RediResponse Specialist,

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Red Roof PLUS+ & Suites Houston - IAH Airport SW

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