Ron Carter Chrysler Dodge Jeep Ram in Alvin

CF

Christian Franck

16 Aug 2026

James in sales and Angel in finance get a 5 star and were great to work with and made the process easy.

The dealership was busy and James was running back and forth and handled it well considering the circumstances and often checked in on me while I was waiting. If I could give any advice for the dealership, as a whole, it would be to have some runners to handle taking the trucks to detail and getting the recalls done so the sales team can focus on taking care of the customers which would return happier customers and more sales.

Thanks again for working with me to get me into an awesome truck and I would recommend this dealer to friends and family.

SC

shelly courts Local Guide

15 Aug 2026

Gabriel was great to work with. Honest, up front and very responsive to calls and texts during the process. Highly recommend him and Ron Carter. Furthermore we got the very best deal. I shopped 140 trucks over 10 weeks and watched the market very diligently. They made a deal with me and no one would touch it. Very much appreciate a sales person and dealer that truly worked to EARN my business.

JM

Joshua McMahon

15 Aug 2026

I am very disappointed with this Ron Carter Dealership. I purchased 3 vehicles between the GMC and the Chrysler Jeep dealerships which sit side by side. I paid off all three vehicles early, the ones I purchased at the GMC dealership, I was able to cancel GAP insurance and get my refund, and their finance department was very helpful in doing so. However, I still need to cancel the GAP insurance on the one I purchased from the Chrysler Jeep dealerships which as it was one of their stock vehicles. I have made several attempts to contact the finance department via online portal, left voicemail after voicemail for the last 3 weeks (5-6 voicemails) to no avail. I even reached back out to finance manager at the GMC dealership right beside them, was able to send them all payoff documents for the Jeep, in which he personally forwarded over to them with me CC’d on the email. No luck there either. It amazes me that there is so much difference between the 2 dealerships owned by the same company. If I were inquiring on purchasing a product they would undoubtedly be blowing my phone and email up, however, simple customer service is a problem that they hide from. I would not suggest doing business at Ron Carter Chrysler,Jeep, Dodge, Ram dealership. This will be the last business that they will ever get from me! I don’t like giving businesses a bad review, but I have no other option to warn others or get their attention. It a measly few hundred bucks in which they are willing to sacrifice reputation and return business over. I will say to end this that the Ron Carter GMC dealership in Alvin, TX has Ben amazing to work with, but I’m not sure I can continue to trust the Ron Carter Brand anymore. I apologize for the rant, but this is ridiculous!

-JM

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Tyler O

26 Jul 2026

Update: I have updated my rating from 1 star to 3 stars. Ron Carter did have a dent repair technician inspect and attempt to correct the issue. Unfortunately, I was informed that the defect appears to have originated during manufacturing and is not something that can be repaired through paintless dent removal. I now have to pursue a warranty claim with Ram to have it resolved.
While I appreciate that they made an effort to inspect the problem, I do wish the dealership had been more willing to help before I had to leave a negative review. Better communication and taking ownership of the issue from the beginning would have made for a much better customer experience.

Original: I feel that I received a fair deal on the vehicle and a reasonable value for my trade-in. However, my experience after the sale has been disappointing.
After purchasing my brand-new truck, I noticed a wavy section or impression on one of the doors that I had overlooked during delivery. I made several phone calls and left multiple messages trying to get the issue addressed. Unfortunately, I was repeatedly bounced between the sales and service departments with no clear direction or resolution.
At times, it felt like I was getting the runaround, with no one willing to take ownership of what I believed should have been handled as a warranty concern. When you purchase a brand-new vehicle, you expect the dealership to stand behind both the product and the customer after the sale.
I remain hopeful that the warranty process will resolve the issue, but I believe the dealership could have handled the situation much more proactively.

AR

Allison Ray

18 Jul 2026

I had an amazing experience with the maintenance team today! They were incredibly professional, communicative, and worked so well with me throughout the entire process. They made everything easy and were able to give me the best deal, which I truly appreciated.

A special thank you to Andrew—he went above and beyond to help me. He genuinely put his all into making sure everything was taken care of and that I was happy with the outcome. It’s clear he really cares about his customers and takes pride in his work. I couldn’t be more grateful for the outstanding service. Highly recommend!

IK

Imran Kazi Local Guide

14 Jul 2026

I contacted this dealership through RamTrucks.com about a specific VIN, hoping to confirm specs and discuss pricing before driving an hour to the dealership. Their internet sales team refused to provide any information over the phone, insisted I come in, and abruptly ended the call. They later called again as if nothing had happened, still refusing to answer basic questions. I also received emails that ignored the details I'd already provided and instead pushed unrelated inventory. The final response from management accused me of being rude and said they no longer wished to do business with me. If you value transparent, collaborative communication before making a long trip, I'd look elsewhere.

LA

Larry

3 Jul 2026

YES-BUT.
Our experience with RC people is great. BUT- the policy’s the employees must service you under stink.
For instance, if you buy a new car here and have a simple dash light they will not tell you on the drive (by plugging in) what is wrong with it. Some other dealers will. Here, you have to leave your car for 48 hours, eventually they plug in and AI text what is wrong with it, estimate how much longer (days) you must wait to get it back; all with no loaner cars.

So you are better to buy a new car at a different dealership with expedited shop service. A dealer where they will analyze your troubles, order parts as needed, and then schedule for you to take it in. ie appreciate you! People and performance are fantastic! 5 STARS. Ownership 1 STAR as policies are ridiculous : (

MP

Mark Phillips

3 Jul 2026

Avoid these people at all costs! Most of their 5-Star reviews are from their own employees. Just look at their staff and compare to the reviews. They are a joke.

Dealerships like this are why the auto industry has a bad reputation. Not only is their online pricing a scam, they are in violation of Federal Trade Commission rules because of it. I've already contacted the Attorney General office to let them know how they are conducting business, so hopefully they will investigate and fine them for obvious deceptive trade practices.

Take your business anywhere else unless you want be taken advantage of and ignored when you call them on it. You can't even get one of their managers to call you back. This place is about as unprofessional as it gets.

R8

Rebel8ball 832

27 Jun 2026

Did the online info to be able to see the price. Almost immediately my phone rang. Skye the sales manager was calling. Asked about the vehicle we were interested in she assured us it was the and ready to go. We showed up probably 2 hours later. Her is where things go sideways. There is no easily accessible ramp in the front door for my wife with mobility issues and a rollator to go inside. No problem he got our id and went to get the car. And left us sitting in the heat for half an hour. Keys weren't in the key machine, can't find the vehicle, finally found it in the service lot, but it doesn't need service but it's been there for a while because it's all dirty and locked up and we still can't find the keys.... (pretty sure that's code for waiting on parts don't want to show it to you broken) but hey we have this other one over here that's completely different from the one you want why u don't show it to you. Then the stall tactics started... why don't I get your trade in checked.... hell no you aren't getting my keys to hold me hostage when you can't even show me what I came to see. Oh let's run the numbers... no. Was honestly really glad we stayed outside at that point. Made it easy to load up and leave.
I've lived around here for 50 years. I have never had nor heard of a good experience with RC. I only went to them because they had the EXACT vehicle my wife wanted so I was willing to chance it. We left, drove to a different dealer in Rosenberg and got her what she wanted.
When all you hear is negative.. believe it.

TR

Tina Reynolds Local Guide

12 Jun 2026

Communication is key when providing customer service. I’ll start with being ignored for 5 minutes before one of the 3 men at the counter of the Jeep service department acknowledged us. No one was in line, but the computer and cell phones were more important. I have an extended warranty purchased there at the dealership. I was quoted $195 for diagnostic fee, but if the repair was covered under warranty, it would be $50. I was charged $195 for the warranty work completed and was told because 6 things were wrong with my Jeep, I was lucky they didn’t charge me $195 per item that was wrong. I would suggest if you do business here, get your quotes in writing. The repairs done were completed and done within a week, because parts had to be ordered. So, I have no problem with the people that repaired my vehicle and completely satisfied with the work completed.