Texas Children's Med Center (Level I)

SB

Santosh B Local Guide

26 Feb 2022

My account is being given for collections. I am being torched to pay the bills. No humanity, hospital has collected thousands of dollars from insurance company abd still need me to pay hospital bills.

DL

Diana Liang

31 Dec 2021

I was at the Allergy and Immunology clinic at TCH today for my son’s allergy shot appointment. They were running behind as usual, but I am used to that now. Issue today is that I forgot to bring the Epi pen that is needed to get the allergy shot but I live very close by and had someone bring it to the clinic within 15 minutes. They still refused to give my son the allergy shot today because they needed to go home by 3pm. Even with 15 minutes delay, there was plenty of time for him to get the shot and for them to go home by 3pm. Also they were running behind as usual, so those 15 minutes made no difference in their workflow. I am very upset that this appointment was rescheduled because the clinic did not have the vial prepared on the day our appointment was initially scheduled for. And now my son’s treatment is delayed once again because everyone wanted their bags packed by 2:25pm to leave right at 3pm. On top of it, the nurse who was refusing treatment today was extremely rude. I could see her body shaking in anger that I wasn’t letting her pack her bags at 2:25 when her shift is over at 3pm. I’ve already called another allergy clinic nearby to get my son’s care elsewhere.

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Vane Local Guide

25 Oct 2021

14th floor, Oncology, worst wait time I’ve ever had to wait. My chart says 11:25, then the front desk tells me my actual appointment is 12….. now here it is 12:31 and I’ve been here since 11. I’m going to need the scheduling department to get it together or for them to not over book or something. Especially that there’s absolutely no tvs to keep the kids entertained….. it’s a freaking childrens hospital and they don’t even have a childrens play area

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John Nolan Local Guide

12 Oct 2021

Appointment at 1245, saw doct at 2 pm. Nurse didn't seem to care, said nothing. They only allow 1 adult in hospital, so the other waits and waits outside. Do you think others time is important also? And you still get to pay acrazy price to be walked over.

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Gordon Schneider

18 May 2021

Allowing only one parent to attend an appointment with their child, when both parents have received the COVID vaccine, is irresponsible and ridiculous.

EL

Elham Local Guide

12 Feb 2021

It is so sad that a doctor refused to see my 10 year old daughter who just had an eye surgery because of these COVID-19 policies no more than a parent per patient. What about single Moms who have children where should they leave them? At least when you did these stupid policies consider the patient and their families situations too.

JC

Jessica Carver Local Guide

9 Dec 2019

I find it very unfortunate that Mike Wallace isn’t available to hear feed back from his patients.
He has no phone numbers or emails available for the PEOPLE!

JA

Jesica Almazan

26 Jul 2019

Great service with assistants n Drs however the front desk lady Shantall is very very rude is not the first time I’ve had a problem with her she doesn’t care if your baby is running high fevers of 103. She will still make u go 3 days after !!! I have complain about her several times and she still acts the same way !!! I can’t believe her !!!

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Joe Rodriguez Local Guide

9 Apr 2019

My daughter who has life threatening illness had to see a gynecologist here. We are over 300 miles away from home. Been traveling up here for past 7 yrs @,TCH. Never had we had such horrible contact or wait over an hour to be seen. We'll never return and tell everyone about our experience

DR

Darneisha Ridgway Local Guide

26 Feb 2018

I called to set an appointment for my daughter and the lady was rude. Zully works to schedule your appointment she was rude and not professional at all. Zully has no filter, but she does state her opinion which she should just be doing her job. I was so umcomfortable with her and making the appointment it was unrealistic. I've never felt like this when making appointments. I would appreciate if this problem is fixed. Thanks