Been with them about 6 months as they were originally saving us money on our homeowners insurance. Since that time, I've had to stay on top of them for things that should be simple changes but take me contacting them multiple times to correct. It's very time consuming and frustrating to have to follow up multiple times. (I don't think they ever listen to their voicemails). As soon as we signed paperwork, we could no longer get any response from the email as several things including name and gender were incorrect. Then comes time for renewal and all the previous savings are gone. We asked for a new quote to save money then told them to process it and then they never did so we were charged incorrectly a higher amount. She also acted like she didn't remember any of the conversation and had to send her a recording of her own voicemail. My advice - if it saves you money for the first term- be very wary when it comes time for renewal as their follow through is abmissal.
Resposta de Rock Nelson - State Farm Insurance Agent empresa4 May 2026
Thank you for the review Jaime and I appreciate the honesty. I would like to contact you to see how I can help. I’ll email you Jaime and see if we can put time on the calendar to resolve any issues. Again thank you and I look forward to speaking with you soon.
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