Townsen Memorial Hospital

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Abby

7 Jun 2026

I walked into the emergency walk in and was helped immedinatly! Nurse Flor was super helpful and nice as well as Nurse Mykyl! Both super funny, helped lifted my spirits, helped in any and every possible for the worst tummy ache of my life. First time in Houston and unfortunately was in the hospital but still got to meet the people. Totally recommend

CW

Chris Walkup

22 May 2026

I had surgery at Townsen Memorial today, and I can honestly say it was the best healthcare experience I’ve ever had. From the moment I walked in, I was impressed by how beautiful, spacious, and comfortable the facility was.

Every staff member treated me like family and went above and beyond to make me feel comfortable. They eased my anxiety from start to finish and made what could have been a stressful day feel calm and reassuring.

I work in healthcare myself and have also been a patient many times in the past, so I know exceptional care when I experience it. The care I received here was truly outstanding. You can tell the staff genuinely enjoy being there and that their patients always come first.

Thank you to everyone at Townsen for such an amazing experience.

AM

Ann Moore

14 May 2026

I recently had an outpatient procedure done at Townsen Memorial Hospital - Humble by Dr. Masaki Oishi, and I can honestly say it was the best hospital experience I’ve ever had. From the moment I walked in, every single person I encountered was kind, professional, and genuinely caring. The front desk staff was welcoming and helpful, the nurses and assistants (entire team) were attentive and compassionate, and the anesthesiologist made me feel completely comfortable and at ease before the procedure. Dr. Oishi was absolutely professional, knowledgeable, and caring. Everything was explained clearly, and the entire procedure went smoothly.

I was also very impressed by how clean and well-maintained the facility was. You can tell the staff takes pride in providing excellent care and creating a positive environment for patients.

Thank you to everyone at Townsen Memorial Hospital - Humble for making what could have been a stressful experience feel easy, comfortable, and well cared for. I truly appreciate the outstanding care I received and highly recommend this team and facility.

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Stacy

14 May 2026

I am grateful for the remarkable care from Lecha, David, Kee, Iris and Tammy. Thank you for caring through out my surgery.

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Elizabeth Hernandez

12 May 2026

I had a great experience at the clinic. Sofía was extremely professional, courteous, and welcoming throughout the visit. The clinic itself was very clean and well maintained, which made me feel comfortable right away. The receptionist was also very kind and helpful. Overall, the staff provided excellent customer service, and I highly recommend this clinic.

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Lee R Local Guide

5 May 2026

My first time using Townsen Memorial, the process was easy and the staff are friendly. Kayla and Jennifer were so professional, supportive and caring.

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Faith Ilochi Local Guide

2 May 2026

I’m writing this because it might save someone’s life. I wish I’d read something like this before June 6, 2024. I was told I’d have surgery at Townsen Memorial Hospital. The word hospital implied doctors, emergency backup, and safety. In truth, it’s an ambulatory surgical center, a place where surgeons rent operating rooms and bring their own teams. No staff physicians. No overnight care. I didn’t know that when I signed the consent forms.

My orthopedic surgery was supposed to include two procedures. I woke up with six incisions and eight procedures I hadn’t agreed to. My surgeon had left the building, and the state, before I woke up. I remained there for two days and never saw a doctor. Nurses followed blanket post-op orders that weren’t written specifically for me.

They injected me with insulin, despite me insisting I’m not diabetic. I begged them to stop; they said orders were orders. I became violently ill. There was no physician on site to intervene.

Totally in the dark, I remained an active patient, attending appointments in June, July, August, September, October, and again in December. I was raising concerns at every visit, and being gaslit, lied to, and given false information.

On December 4, 2024, I came back for a second surgery under strong coercion from my ‘surgeon’. While I was being prepped, the nurse assigned to me looked at my scars and asked who had cut me like that. When I told her what I’d been told, that Townsen staff were responsible, she corrected me and said surgeons bring their own teams and Townsen staff don’t touch patients in the OR. She then retrieved documentation showing the assistant’s name and my surgeon’s signature authorizing everything. Everything he had denied for six months.

It was at this time, while I was being prepped for a second surgery, that I was informed that bone marrow had been extracted from my pelvis during that surgery. It was at this time, while I was being prepped for a second surgery, that I was informed that they were planning to do it again. AGAIN, the nurse said. I had no idea it had been done the first time.

The surgical assistant who made my incisions and sutures wasn’t disclosed. I didn’t even know his name for six months. He was already a defendant in a negligence lawsuit at that same facility, and Townsen was a co-defendant. They said nothing.

I still don’t fully know what was done to me in that operating room; upwards of 13 individuals stared at my nude body for over 5 hours. My mind will never recover.

That nurse likely saved my life.

Later, Dr. Dror Paley, a leading limb reconstruction specialist, confirmed one of the procedures had caused permanent loss of push‑off ability in my foot. He said he rarely performs that operation because of how disabling the outcome can be. Independent doctors later determined I never had the conditions those surgeries were supposed to treat. Something I later learned was a pattern for my "surgeon". Townsen knew.

I’ve lived in constant pain since that day. I’m a single mother to a special‑needs child and can no longer care for him as before. I’ve needed three corrective surgeries and still have severe nerve damage, pain and muscle loss. My knee function score was 21 out of 100, a level of major disability.

Townsen billed $315,052.30 for my two‑day “outpatient” stay. Charges included equipment never used, implants not in my body, and anesthesia billed twice. When I questioned the bill, they stopped responding.

There’s now a Texas Medical Board investigation into my surgeon. The facility once operated as Humble Surgical Hospital, GOOGLE THAT NAME.

The nurses there knew what was happening. They tried to transfer me. They cried and prayed with me.

If you’re being referred to this facility, or any place, ask questions:
• Is it truly a hospital or an outpatient center?
• Who will be in your operating room?
• Are they involved in litigation?
• Who oversees your recovery, and is a physician actually on site?

I didn’t ask those questions. I’m asking them for you now.
Patients, beware.

RF

raquei foster

30 Apr 2026

The service I received there was good, but
“The service I received in the CAFE; from KARINA and LISA was exceptional. The food was delicious and the atmosphere was very welcoming. I was feeling some anxiety about my upcoming surgery, they didn’t know that I was feeling nervous yet they seemed to pick up on what I needed to make me feel better. In the time that it took for them to fix my food they also fixed my nervousness. Excellent Food and MOST EXCELLENT SERVICE!!! I’ll come back every time I come to the hospital!!! Thanks Karina and Lisa , you guys “ROCK!!!”

RS

Rose Smith Local Guide

27 Apr 2026

This place is amazing. Very pleasant experience. Nice and clean environment. Friendly and helpful staff. Thanks to Wendy, Jennifer and Ray and July. You are amazing! Thank you so much for you patience with me! Lol! I hope you all have a pleasant day!

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Ra’Isa Lewis

25 Apr 2026

I’m really pleased with my service here I came in on a Friday after a car accident around 6/7 and they immediately got me checked in and in a room, less than a hour the Dr was in the room and imaging was done most importantly the staff are the sweetest from the front desk to the imaging department 10/10 experience !