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I purchased my car insurance in May and explicitly told them I was moving to California. The representative, Brianna, repeatedly assured me that my monthly rate would stay the same after the move. However, as soon as I updated my California address, State Farm doubled my premium. This is highly misleading and unprofessional. I feel completely misled and misinformed by their staff. I will not be doing business with State Farm ag
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Gregory Gibson
6 Apr 2026
Bad business practices. Went with another company, told them to cancel the policy. No one in the office sent it in. They keep contacting for payment. Every month the same process. "They don’t have it in the notes". I’ve canceled every moth since. They need better workers in the office.
Resposta de Truman Trail - State Farm Insurance Agent empresa4 May 2026
Thank you so much for sharing your experience. I can only imagine how frustrating it must have been to go through the cancellation process month after month, only to be told they didn’t have it in their notes. No one should have to deal with that kind of stress or lack of communication. I’m really glad to hear the issue has finally been resolved for you. You deserve to be treated with respect and professionalism, and this situation helps us improve our office practices for others in the future. Thank you again for being honest about your experience—it really matters.
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Stacia H
8 Feb 2026
Truman himself has been polite to me during our few interactions, but unforgettably the "customer service" from his office staff is atrocious. They are incredibly rude, disrespectful, didnt perform job duties when I called to address them which then caused issues with my account and over charged me due to their lack of performance and proceeded to claim they'd give me a credit to reconcile due to their error , but then when I call back for an update they dont have any information to assist me. Never heard anything about it, unsurprisingly, and I didn't get my credit back. I'd like to add that Star was very professional and polite when we spoke, the only other aside from Truman. I like State Farm as a provider, so I switched agents recently (away from Truman Trail) as I will not spend my money with people who conduct business as they do and highly suggest if you want actual help, honesty and kindess- this isn't the place to to choose!
10/10 DO NOT RECOMMEND.
Resposta de Truman Trail - State Farm Insurance Agent empresa4 Mar 2026
Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience you encountered with our office staff. Providing respectful, timely, and accurate service is very important to us, and it’s clear we fell short in your case. We’re glad to hear that Truman and Star were able to assist you professionally, but we understand that the overall experience did not meet your expectations. Your feedback helps us identify areas where we need to improve, and we will be addressing these concerns internally to ensure better communication and follow-through moving forward. We appreciate your past business and your candidness, and we wish you the very best with your new agent. If you ever wish to discuss your experience further, please feel free to reach out directly.
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