Very disappointed today I had my concierge service oil change done on my 2018 escalade with Bay way Cadillac southwest. They took my car and did the oil change. They brought back whatever I think it’s been about a month. I don’t drive it much when I open the hood today i just noticed there was no oil cap attached pictures below
Very disappointing. Very very bad thorough check.
How could this even get to the customer without making sure the cap wasn’t on
Isnt this a safety issue
Reply from Bayway Cadillac Southwest Service Center business4 Aug 2026
Thank you for bringing this to our attention. We understand your concern and agree that attention to detail is an important part of every service visit. Your feedback has been shared with our service leadership team so this matter can be reviewed with our technicians and processes. We appreciate you letting us know and value the opportunity to continue improving our service experience.
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abdallah m shakhatrehLocal Guide
30 May 2026
The salesman name Charles Jen
It is disappointing to experience this level of unprofessionalism from a Cadillac dealership.
I called ahead to confirm the availability of a 2026 Cadillac Escalade and offered $100,000 out the door. My offer was accepted, and based on that agreement, I drove nearly 30 miles to the dealership.
Upon arrival and after beginning the paperwork process, I was suddenly told that the vehicle price was actually $119,000. Naturally, I decided to leave. Shortly afterward, the salesperson contacted me with a new offer of $105,000, and then later came back again agreeing to my original $100,000 offer.
Why all the games? Professional business should be based on honesty, transparency, and respect for a customer’s time. Changing the terms multiple times is neither professional nor respectful.
Unfortunately, they lost a serious buyer. This would have been the second vehicle I purchased from this dealership, but after this experience, I will be taking my business elsewhere.
Buyers beware.
Reply from Bayway Cadillac Southwest Service Center business4 Jul 2026
Thank you for sharing your feedback. Your comments regarding the pricing discussions and communication during your visit have been documented and will be reviewed with our sales team. We strive to provide clear and accurate information throughout the purchasing process, and your feedback will be used to evaluate how pricing and vehicle availability are communicated to customers. We appreciate you taking the time to share your experience.
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Michael Grayer
15 May 2026
This has been the worst car buying experience ever! I purchased my vehicle from Bay Way and has had issues with vehicle starting less than 2 weeks from purchase. Currently my vehicle is in their shop for repairs yet again and the service department communication is horrible at best. It’s been almost a month and it’s a challenge to get updates. They tell you someone will call you back and that never happens. This dealer and its staff is very incompetent and lacks customer service.
Reply from Bayway Cadillac Southwest Service Center business4 Jun 2026
Thank you for sharing your feedback. The concerns you’ve raised regarding your vehicle repairs and communication with our service department have been documented and will be reviewed internally with the appropriate teams. We recognize the importance of timely updates and consistent communication throughout the repair process, and your comments will be used to evaluate our current procedures.
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Emily Stark
17 Apr 2026
This is a horrible car dealership. Extremely irresponsible. I have problems from the very first day I leased my cadillac IQ with them. First their sale man Danthonie scammed me $740 said vehicle didn't come with a charger made me pay for one and most likely use his own POS because when it stopped working after 2 months and I returned it. The manager said he no longer work there and they have no records of the charges despite showing it to them. Had to buy another one. They said they car usually comes with one and not sure why he charged me. Still no refund. Then several other issues along the way. Then they don't do loaner vehicles. Then another time they picked it up for 3 tire change but they returned the vehicle with only one tire changed and came back with 2 worn out tires and a damaged side. They apologized they they don't know how they missed it but said the damaged side was pre-existing as if I don't know my vehicle. Then the person supposed to drop return my vehicle to me went on to God knows where and had to wait outside my office for one and half hour, meanwhile my daughter was waiting for me outside at her school for me to pick her up from school. This is the most disgusting, unprofessional, lazy and stupid dealership I have ever seen in 22 years. Can't wait for my lease to be over.
Reply from Bayway Cadillac Southwest Service Center business4 May 2026
Thank you for sharing your feedback. We take concerns regarding billing, service quality, and communication very seriously. Our goal is to provide clear documentation, thorough service, and a reliable experience at every step.<br><br>Your comments have been shared with our leadership team for a full review of the situations described, including parts, service handling, and follow-up processes.
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Zafer Alsharifi
5 Nov 2025
Extremely disappointing experience. We came to this dealership ready to buy a car in cash, but the service was unacceptable. The manager’s attitude was rude and dismissive — we were treated with no respect and made to wait for a long time without assistance. This is not how customers should be treated. I strongly do not recommend anyone to visit or buy from this branch.
Reply from Bayway Cadillac Southwest Service Center business4 Dec 2025
Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We regret your most recent visit with us was not up to the standards we strive for.
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ST
Shibu Thomas
18 Jul 2025
Very poor service, even for a warranty repair. When I got my vehicle back, I found a spanner left inside the engine bay after reaching home(see photos)—extremely dangerous if it had gotten caught in the fan or belt. No communication for four days, and parts were replaced without informing me. Totally unacceptable and careless.
Reply from Bayway Cadillac Southwest Service Center business4 Oct 2025
We’re very sorry to hear about your recent experience. Leaving a tool in the engine bay is certainly not acceptable, and we appreciate you pointing this out. Your feedback is being taken seriously, and we are addressing it internally. Thanks again for your feedback.
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RV
Rita Vaughns
30 Jan 2024
BEWARE!!! USE THIS DEALERSHIP FOR SERVICE AT YOUR OWN RISK. Mechanics will ruin your car and the powers that be will not take responsibility! Extremely terrible experience. Had my car from May 1, 2023 to January 9, 2024. 8 different invoiced problem. The COO of The Bayway group was extremely rude, combative and yelled at when I asked for him/them to take responsibility for ruining my car. BEWARE!
