Not yet claimed Houston, US On Wowpilot since Oct 2026

What reviewers mention

car buying experience 5 quick process 4 fast terms 3 quality car 3 SCAM 3 gmc yukon 2 family-friendly treatment 2 polite staff 2 best deals 2 staff teamwork 2

Highlights

In store shopping Wheelchair accessible parking Sells goods used Pay debit card Parking garage free Onsite parking

JD

Jessica Desmeuchet

23 May 2026

Jose is a perfect salesman. Fast and easy terms! Definitely will be a repeat customer!

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GV

G V

29 Apr 2026

Excelente salesmanship
Very friendly and kind
They offer the best deals in town been to many used dealers and they were the perfect fit
Thanks again for my new ride

Reply from Cartex Motors business 4 May 2026

Thank you, and we appreciate your business.

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JG

Jessica Gil Local Guide

18 Feb 2026

This dealership was quick and easy to work with when getting my husband into a car. I truly commend them for making the purchasing process simple and fast.

Unfortunately, after my husband was involved in an accident with the vehicle, the customer service experience went downhill. We were never fully informed about the extent of the damages. We were only told that the repairs were extensive and that the insurance company wanted to total the vehicle. While the dealership did advocate for the vehicle to be repaired since we hadn’t had it long — which we appreciated — the communication afterward was extremely poor.

Communication with the representative, Jose, was unacceptable. I repeatedly requested updates, documentation of the damages, and a detailed list of parts being replaced, but was consistently given the runaround. On top of that, his tone became condescending. At one point, he asked my husband a question and then said, “Oh wait, or do I need to ask her?” — which was disrespectful and unprofessional.

As a paying customer, I expected transparency and respect. Instead, I felt dismissed and spoken down to. Based on this experience, I would caution female customers about working with this representative. Clear communication and professionalism should not depend on who you are.

Reply from Cartex Motors business 4 Mar 2026

Maa’m I think you review is very unfair and not doing justice to us or to our employees . Account had cpi coverage and not full coverage insurance . Accident happened 2 days after purchasing the car . Instead of totaling the car and you guys losing your down payment like should have happened , We helped you stay with the car and keep it. You didn’t see the extent of the damages? Who drove the car ? You didn’t see the damages ? We helped by taking the car to a body shop , ordering all parts without making a penny just to help you stay with the car and that’s what we get ? Well thank you so much . We don’t repair cars we don’t have a body shop or a mechanic shop. We sell cars . We were just trying to help you keep the car and that’s what you have to say ? Well live and learn .

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AK

Alfred Kuykendall

3 Feb 2026

Please don't mess with these ppl no good cars and very disrespectful had a car not even a month and I had a oil leak key fob stop working sun roof wouldn't close fuel pump went out radio stop working all flood cars trust MAJOR ELECTRICAL PROBLEMS WITH THEIR CARS SO I KNOW THEY JUST WANT YOUR MONEY AND KNOWING THEIR CARS ARE 🍋 AND IF YOU BUY A CAR HERE YOU GOTTA BE DESPERATE FOR A CAR AND DONT SWIPE YOUR CARD FOR A DOWN PAYMENT TILL U KNOW ABOUT PICK UP PAYMENTS WHATEVER THAT IS I DROPPED 2250 ON A 2014 LINCOLN AND WHEN I WAS DONE DOING MY PAPERWORK WORK THEY SAID I GOT TWO 690 PAYMENTS DO ON MY NEXT CHECKS SOMETHING THEY NEVER MADE AWARE TILL AFTER THE SWIPED MY CAR THESE PPL IS A SCAM I GOT ME A NICE VEHICLE FROM SHABANA MOTORS WITH A 24000 MILE WARRANTY AND THEY ONLY GIVE YOU 30 DAYS FOR WARRANTY COMPLETE RIP OFF SO TRY SHABANA MOTORS BEFORE U DEAL WITH THESE RUDE A.. PPL

Reply from Cartex Motors business 4 Dec 2025

We will like to know what that review is about ? Please contact our office

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GK

Go Krazy

29 Jan 2026

The best people I’ve meet very professional communication skills good management these people get you in and out they the best

Reply from Cartex Motors business 4 Feb 2026

Thank you so much

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KN

Karmeisha Norman

5 Dec 2025

This is my third car with them. Absolutely love them if you have open communication with the office about what’s going on with you they will definitely work with you. My car got hit earlier this year and they had my car back to me in three days.

Reply from Cartex Motors business 4 Mar 2026

Thank you so much

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DR

David Reyes

14 Aug 2025

These people made the process so easy for getting a car. Very nice and understanding as well, I highly recommend getting a car from them

Reply from Cartex Motors business 4 Dec 2025

Thank you so much

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SL

Sadie Lee Local Guide

10 Mar 2024

My son just purchased his 1st car with them today. Jose was so helpful and everything was super fast and easy. We went in the day before and he let us know everything we needed to leave with the car in less than an hour. I was so surprised with how smoothly everything went and I will definitely be back to purchase my other kids' first cars through them. I highly recommend this dealership.
I just want to thank the entire team for being so professional and polite and recognizing what a huge milestone this was for my first born. He's been gone all day🤣🤣🤣 and I'm so proud of him, thank you so much🥰🥰🥰

Reply from Cartex Motors business 4 Oct 2025

Thank you much

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TT

Tonaé T

20 May 2023

do not buy from this place !! they picked up my boyfriends car after 16 days past due with no notice , when we first got the car they told us as long as we communicate we should be fine , we were doing that and they still came and got the car with no warning when we tried to get the car back they said we had to bring the key before the could start processing the tow , once we brung the key they waited 48 hours just to tell us they cant give the car back and we have to find another place to finance the car in order for us to keep the car ! they took well over 3000 from us for a 2015 chevy impala with over 115,000 miles . do not get your car from this place ! they are janky !!! If my response is so irrelevant why even bother to respond? Because you know what you guys did was wrong and janky !

Reply from Cartex Motors business 4 Oct 2023

We will not reply with details online to keep your privacy but we expect to get payments on time . You will not be ok to get your paycheck not even 3 days late won’t you ? Your info about the miles and the car is incorrect and irrelevant .

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N“

Nastassia “jellybean” Berry Local Guide

10 Feb 2023

I can not believe this dealership I been calling ever week since the end of January. They have been giving different down payments to me and others on the same suv, who also call to see if they was trying to scam people out of down payments. I really thought they was better than that. But I should have read the reviews. Glad God show me this is not a legit auto company.

Reply from Cartex Motors business 4 Oct 2023

Ma’am we are almost 20 years in business and not scamming nobody . Down payments will be depending on many factors in the financing process , terms , amount financed , type of financing , approval etc and will also be depending on the required note so we are very sorry if you got confused but we will be happy to get your application along with all the required documents and we can let you know exactly how it’s going to work upon approval<br>Please contact our office

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