Gay Buick GMC Service

CH

Charlotte

16 May 2026

Once again I received great service at Gay Buick while having my oil changed. The service advisors are always very friendly and knowledgeable. This time I came planning to work while I waited but forgot my laptop charger. They went out of their way to help me out and find one for me to borrow so I could work remotely while waiting. I appreciate them!

BG

bill geer

16 May 2026

The service team at Gay Family GMC is the best that I have ever dealt with. They are extremely polite, expedient and efficient. They always welcome me by name when pulling up because they are watching for what vehicles are coming in for appointments. They get the job done right and my experience has been that they complete the job within the time frame they give you when signing in. Will definitely keep coming back!

SH

Sarah Hamilton Local Guide

2 May 2026

Thank you, Matthew for your professional & outstanding service! I appreciate your guidance &
Your support means the world to me! You always follow through to get the job done!
Thank you, Joey for your performance in fixing my Buick! Your patience & dedication to get me back on the road is greatly appreciated! No matter the circumstances, I can definitely depend on Gay Buick GMC Service ! I will continue to use Gay Buick GMC Service in the future.

JB

Jeff Burnett Local Guide

8 Apr 2026

Excellent experience with this GMC service department.

From start to finish, the team was professional, transparent, and easy to work with. The associate clearly explained all service options and helped prioritize what needed immediate attention versus what could wait.

Communication throughout the process was timely and responsive, with clear updates on the status of my vehicle. The waiting area was clean, modern, and comfortable, making the overall experience even bet

They provided a complimentary car wash upon completion of the service.

Overall, a very well-run operation with friendly staff and strong customer service. I would highly recommend this service department.

JN

James Naiser

1 Apr 2026

Made the appointment for a Monday morning. The vehicle was not looked at until the following Monday and wasn't repaired and ready to pick up until the following Monday. That's 15 days. The work was satisfactory as always, but I am not pleased with the length of time it took from the time I made the appointment to the time the vehicle was ready for pickup. If you knew that it would be a week before you could look at it, you should have scheduled the appointment accordingly.

LR

Lisa Rios

28 Mar 2026

Angel, the service tech, was wonderful. He answered all my questions and he made me feel like he cared and I felt I could trust him. I took my 2021 Terrain in for the 60,000-mile service. All went well. This is my 2nd. Terrain I bought from Gay Family Auto. I recommend this dealership highly.

VM

Valerie McFadden

22 Mar 2026

Always happy with the service at Gay Family Auto! Matt Gilchrease arranged for a car to take me home and pick me up when my car was ready. Mr. Glen was awesome and very enjoyable to visit with. Thank you Matt and Mr. Glen!

CC

Caden Cone

12 Feb 2026

Went in for service due to an emissions system code. Your service department proceeded to start digging into the fuel injector system and claimed they found “ashy connectors.” Mind you, the truck runs perfectly. I have never experienced any issues such as rough idle or anything fuel-related. The only concern I had was that the truck regens more than I think it’s supposed to.

After they quoted me over $6,800, I told them to wrap the truck up and that I was not getting it serviced there. They told me okay and said it would be done in a few hours and that they would call me when it was ready. I told them at 12:00 to wrap it up.

Time goes on, and it’s 5:00 PM, so I have to call them back to ask what’s going on with my truck. The guy I spoke to said, “Yeah, it’s been done, but we’re about to close.” Now I have to scramble to find a ride over there because I have work for the next three days and won’t be able to get there before closing.

When I go to pick up my truck, I walk in and tell them what I’m there for. The guy tells someone else to check two spots, and they have no idea where my truck is. While he’s trying to find my truck, the advisor is showing me pictures of the injector connections on “my truck.” The file was for a completely different truck — a GMC 1500. I have a Chevy 2500. I told him those were not mine. He didn’t even try to find my truck’s file and instead made up a lie, saying the tech uploads pictures to the wrong file sometimes.

Instead of trying to make sure he was looking at the correct truck, he just made something up. Terrible, terrible experience.

On top of that, they tried to make me pay over $200 more than what I was originally told — a $210 diagnostic fee — because the tech had to remove my fender liner to take pictures without getting approval from me. One good thing is they removed the extra charge and only charged me the original $210 diagnostic fee.

Multiple things at this dealership were shady, and I will never be back.

EB

Ela Berchette

5 Feb 2026

Everyone there was super nice and supportive doing their best to make ends meet both ways and ensure comfortability and reassurance. Was my first time and they made sure I understood everything going on. They are honest and caring towards your situations. Would recommend if need

RC

randy cruz Local Guide

13 Dec 2025

Friendly service. Takes about an hour. Love my 2026 Terrain! Bought brand spankings my new, brought in for first oil change which was free or included with purchase. Which is awesome. Only issue we have is as soon as we drove off which was closing time and we were heading to a wedding across Houston as soon as we turned on the ac heavy cigarette smoke blew in our face, mind you we do NOT smoke. It was a horrible and upsetting smell to think someone possibly who serviced our car was a smoker and clearly was in our car.If yall were open when I drove off I would have turned around it was so bad. I should not have to be responsible for changing out the cabin filter on our first service do to a smoker. I can only assume of course.