Honda Service - Gillman Honda Fort Bend

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Sheryl Mejia Local Guide

15 Nov 2024

The techs don't do their due diligence and actually check everything to find all the issues with your vehicle to save time and money. They lie about checking certain things and then you find out they actually never checked and need it fixed, extremely inconvenient, or say they checked it and it needs to be replaced and then find out it never needed to be replaced. Then when you still have an issue they say oh we found something else that needs to be fixed to fix the issue so obviously they're just out to get your money. I just spoke to my service advisor about this and yes I'd like for a manager to call me. Do better Honda Service Department.

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Paul Sorenson

15 Dec 2023

The service was good. I am pleased with that, but the estimated 90 minutes turned into two hours. I then saw our vehicle sitting out on the lot for a long time. When I asked the guy if our vehicle was ready, he seemed surprised and asked another guy about it. They then got the vehicle for us.

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Rachel Marie Byers

29 Sep 2023

They always find something wrong besides the reason I came in, and it always takes longer and ends up way more expensive than anticipated. I went for an oil change that should have been free and had an appointment that should have been quick. While I was about 10 min behind schedule, I had to wait another 15 min to be helped. I was told I also needed brake fluid which just so happened to not be covered by my warranty. I was told it would take about 90 minutes to do everything and it would $169. After 2.5 hours, I went back to the desk to get an update. I saw my car parked off to the side. I was told it was ready but Tony had to finish “all this paperwork”. The total was then $183, and he said that was with tax. I paid and signed and was told I’m good to go, without handing me my keys nor pulling my car up to the door. I asked if they were gonna pull around or do I just walk over to the parking lot. He started to say I could walk over there but saw my face and asked the guy standing next to him doing nothing to pull it around and moved on to something else. I asked “is this my key?” And he goes “uh yes” like I was supposed to know when it was just a lone fob on his desk that could have been for any car. It’s not like he handed it to me or to the guy he just told to pull my car around.

Frankly, it made me want to get my oil changed anywhere else, where it would take 15 min and a fraction of the cost. But I appreciate that it’s not supposed to cost me extra and can include a car wash. Hopefully my next oil change will actually be free and relatively quick.

AR

Anthony Ross Local Guide

24 Sep 2023

On the trip to the dealership, the car wants to get 48 miles to the gallon. Going home after a tune-up and carbon cleaning only get 42 mpg. Not what I was expecting. 2017 Honda Accord hybrid. Update I have a 2023 Honda Accord hybrid touring now. Old car was 38 mpg combined. Changed towns and updated car. Getting 42 mpg combined.

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Ryan Gant Local Guide

28 Aug 2023

I have been to this location about 3-4 times. I really like the Fort Bend location. My wait is never over 1.5 hours. They are very thorough and communicate well. I like that they help me prioritize the necessary maintenance instead of pressuring me to get everything done at once.

Very clean, great customer service. All of the services managers I have experienced and are wonderful. Thank you for your great work at Gillman Honda Fort Bend.

RS

Reina Sikabwe Local Guide

8 Jul 2023

I had a great service at Gillman Honda in Rosenberg! Vy Nguyen was super friendly from the jump! So relatable so that's why I was able to be comfortable enough to get a car from here! Excited to stop by again for coffee and excellent service !!

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Chanda Wade

2 Jun 2023

Service representative was very friendly and courteous. The waiting area was a nice, clean waiting area available in the service department. It had numerous refreshments that allowed customers to be comfortable and relax while the service is being done on your vehicle. Last but not least, I received a complimentary car wash which I felt was a great added feature.
My service representative gave me some helpful tips as well when he brought my car to me. As a female not knowing much, I greatly appreciated those tips.. I truly had a great overall experience and look forward to returning for all my routine maintenance needs on my 2023 Honda Passport.

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Denise Long Local Guide

9 Jun 2022

I originally called last week to setup an appt for this Monday 6/6 at 9 am. Showed up and no appt on the books. It was a guy who took my request last week on the phone and did not recall his name. Rebecca Gonzales was service advisor when I walked in and was very unpleasant and downright rude. She made it seem that I was lying to her. She asked me the name of guy who took my phone request..could not reccall his name. Then questioned me if I even called the right place. Seriously I have never taken my newly used car from there as I purchased it from there and I will always take it to Ft Bend to get warranty work handled. I had to once again reset an appt yesterday and it was on the books since I was physically there Monday to rebook it again for Wed 6/8. Said it could take 24 to 48 hrs for my car to be serviced and looked at for ac as well as 25 multipoint inspection. . I asked once again about a courtesy loaner car and once again was told there is a long list of clients who want the same thing and again chip issue was the response. Believe me most folks don't have an extra car sitting around when taking a car to a dealership for warranty work and having to leave for 2 days. When I purchased my car in early February 2022 part of their promotion was a sign on the showroom floor that courtesy loaner vehicles was one of those services given. I actually took a photo of it that night I purchased my car.(attached) So if your location does not have their own loaner courtesy cars than why not pair up with a rental car facility to honor what you stated you would offer to your clients. False advertising as far as I am concerned. Toyota offers the same loaner cars to the clients and backs their ads by offering them to their customers. Had Ii known Honda would not honor this I probably would have gone with Toyota which was my first option of dealer choice as I have had Toyota cars most of my driving life. They honor and deliver what they state.

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Luis Garcia

17 May 2022

So I’ll keep this as short as possible, the team at Gillman Honda is honestly one of the most transparent and helpful dealerships in TX.

They are extremely kind and understanding of your budget and needs, no high pressure sales and they go out of their way for you not expecting anything in return

The people who work here are good honest people. From the purchasing manager Andy to Mike my sales guy to Brandon the financial and to the manager Dominik who took time out of his day to help me with this vehicle purchase.

I’m incredibly happy and would 15/10 recommend coming here for new or used. They are reasonable priced and good vehicles

Thank everyone of you guys at Team Gilman

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Maria Olea

1 Nov 2021

Blake is one of the best service rep there. He is very helpful and kind person. So if you go there make sure you ask for him because he will make things get done.