I hate leaving a bad review bc it looks like this place is really trying… but I feel they missed the mark.
I booked it online bc it had a cute retro vibe… but it seems their website has some misleading info…
Their site shows “Our ground floor features a stylish restaurant and bar.”
I didn’t see a restaurant here. Also there’s no menu to be found.
There is seating and tables outside and in the lobby though so maybe that was it?
Their “bar” also has no liquor license so they don’t sell cocktails.
Their site also shows “All our comfortable rooms feature luxury-grade mattresses…”
Our king bed had an old, worn out mattress with sunken in spots, in dire need of replacement. One sheet, one thin comforter, no extra blankets.
Our room also smelled musty and felt humid.
There’s no microwave and fridge . It looks like you have to pay more for a suite to get those, which I think should be standard equipment in an average hotel room.
The courtyard view was nice but it faces the major highway so there’s road noise. If you’re a light sleeper, bring something to drown out noise because you can hear everyone walking by your door and above you if you’re on a lower floor.
I will say that the pool area and outdoor seating was very nice and clean. The staff were also really nice.
I hope they continue to improve because there is potential there.❤️
Reply from Heights House Hotel, Ascend Hotel Collection business4 May 2026
Thank you for taking the time to share such thoughtful and honest feedback, we truly appreciate it, and we hear you.<br>First, I want to sincerely apologize that your stay did not align with what you expected from our website and overall positioning. We are actively working through updates and improvements, and your feedback helps us identify exactly where we need to be clearer and better.<br>Regarding the restaurant and bar, we understand the confusion and appreciate you pointing this out. Our food & beverage offering has gone through recent transitions, and we are in the process of refining both the experience and how it’s presented online so expectations are set properly.<br>n regard to amenities like microwaves and refrigerators, you are correct—those are currently offered in select room types and suites. That said, we understand your perspective and are evaluating how we can better meet guest expectations in this area.<br>We do appreciate you highlighting the positives as well—our courtyard, pool area, and especially our team. Creating a welcoming, good-vibes atmosphere is important to us, and I’m glad that part of your stay came through.