Houston Auto Emporium

LET'S SET THE FACTS STRAIGHT! HERE IS A CUSTOMER THAT JUST WANTS TO BE MALICIOUS AND VINDICATIVE PLAIN AND SIMPLE. A PERSON THAT CALLED ABOUT A VEHICLE THAT HAD INTEREST AND NEVER LEFT A DEPOSIT. WE HAD ANOTHER CUSTOMER COME AND PURCHASE THE VEHICLE WHICH IS OUR RIGHT AND WE PLAINLY EXPRESSED LEAVING A DEPOSIT WHICH HE SAID HE WOULD CALL BACK AND DO JUST THAT BUT NEVER DID. WE CAN'T HOLD A VEHICLE WITHOUT A DEPOSIT. BEING A SMALL COMPANY WITH CHALLENGING ECONOMIC TIMES WE MUST MAKE THE DEAL TO THE CUSTOMER THAT IS ON THE LOT AT THE TIME UNLESS A CUSTOMER HAS LEFT A DEPOSIT. HOWEVER, SINCE THE VEHICLE SOLD THIS PERSON DECIDES TO LEAVE A CRUEL REVIEW. A SPITEFUL CUSTOMER THAT DECIDES TO HURT A SMALL BUSINESS IS A CRUEL REPRESENTATION OF A PERSON THAT NEEDS HELP AND YOUR REVIEW REPRESENTS A EAGERNESS OF ANGER AND MALICIOUS INTENT WHICH IS CLEARLY WRONG DOING. INSTEAD OF MOVING FORWARD HE INTENDS TO MANIPULATE CONSUMERS AND US WITH NEGATIVE CONNOTATIONS AND FALSE ACCUSATIONS. WELL, WE ARE SORRY YOU WERE UNABLE TO COMPLETE YOUR END OF THE BARGAIN YOU MISSED OUT ON AND DUE TO SUCH AN INCONVENIENT SITUATION, YOU INCURRED, YOU DECIDE TO DEFAME A GOOD SMALL BUSINESS. WE HOPE YOU FOUND A VEHICLE TO YOUR LIKING AND WISH WE COULD PLEASE ALL BUT THAT CERTAINLY IS NOT POSSIBLE. LIFE GOES ON AND WE SHALL PREVAIL NO MATTER THIS UNFAIR CHILDISH REVIEW.

We apologize for your experience. We will always improve and strive to do better. I'm sorry your key malfunctioned on the 9-year-old vehicle which can happen any time on used cars. However, the majority of times our customers have absolutely positive outcomes after the sale but sometimes can be inconvenient too at times case by case but those we truly have few and far and between. As a company we always try to accommodate in those unique circumstances as they arise for our customers. Moreover, the key difference here is our company gladly offered to do the repairs and took care of the coolant and the gear shifter cable right away as it was brought to our attention. Keep in mind these incidents happened a few months after the sale and we did the repairs as a courtesy at no charge. Most dealerships charge for such services nine times out of ten. Furthermore actually the benefit to serve our customers is always our privilege and to continually serve and earn their business for the future is our goal and how we stay in business. We even made a new key for the client as a courtesy and at no charge to the customer. In addition, we even gave a loaner car to accommodate our client throughout the repair process at no charge and towed the car in the first time at no charge a few months after the sale. Our customer even has a extended service contract to protect the vehicle in times of unique situations and or breakdowns for two years. Moreover, I understand her frustration when a car does not start and when one has to be somewhere. Regarding the incident yes we did have a incident on the lot that our porter bumped her rear bumper only not two bumpers. The repair we promised to take care of the repair and we will honor that as promised. I shared a locksmith to help relieve I hope it helps. We will strive to do better and wish better days ahead for you and the vehicle.

SPITEFUL CUSTOMERS CAN BE ANGRY AND OVERSTATE THE SITUATION TO MISLEAD INTERESTED CONSUMERS. THIS PARTICULAR SITUATION IS NOT ACCURATE AS THE CUSTOMER STATED. THE CUSTOMER CALLED US AND WE MADE EVERY ATTEMPT TO SATISFY THEIR REQUEST EVEN AFTER A FEW MONTHS AFTER THE SALE. HOWVER THE CUSTOMER JUST DID NOT WANT THE TRUCK AND WANTED OUT OF HER CONTRACT AFTER JUST A FEW MONTHS. WE EVEN OFFERED A DISCOUNT AND SHE ACCEPTED AND WE GLADLY OFFERED TO TRADE INTO ANOTHER VEHICLE BUT TO NO AVAIL. SOMETIMES WE CAN'T PLEASE EACH CLIENT ALTHOUGH THAT IS OUR GOAL. WE WISH YOU THE BEST AND A BETTER EXPERIENCE. OUR VEHICLE WAS A 2008 FORD DIESEL TRUCK A USED WORK TRUCK BUT CUSTOMER WAS UNABLE TO AFFORD REPAIRS OR JUST LOST INTEREST IN THE TRUCK SO SHE ASKED US TO PICK UP. USED VEHICLES CAN AND GIVE UNEXPECTED REPAIRS AND WHEN THIS HAPPENS IT SOURS A TRANSACTION. WHEN THAT ARISES WE GLADLY OFFER A CHANCE TO MAKE THE REPAIR OR WE OFFER A DISCOUNT. SHE AT THE TIME TOOK THE DISCOUNT AND THEN A MONTH LATER SHE DECIDES TO JUST NOT WANT THE TRUCK. WE CAN ONLY DO SO MUCH. AGAIN, WE ARE NOT HAPPY ABOUT THIS AND EVEN DISCOUNTED THE ORIGINAL CONTRACT AND TERMS TO APPEASE THE CLIENT. WE WISH HER THE BEST.

SOMETIMES OLD CUSTOMERS CAN BE SPITEFUL. THIS IS THAT KIND OF CASE AND UNFAIR REVIEW. WE TAKE PLEASURE IN HELPING CLIENTS, WE GO OVER AND BEYOND AND DUE TO THEIR ANGER WE GET A NEGATIVE UNFAIR REVIEW. WE WISH ALWAYS FOR SATISFIED CUSTOMERS BUT WE DID NOTHING WRONG IN THIS CASE. WHEN CUSTOMERS CARS GET REPOSSESED FOR NON PAYMENT THEY GET ANGRY AND SPITEFUL AND WE ON SOME CASES WE ARE NOT THE FINANCE COMPANY. SO SOME CUSTOMER GIVE UNFAIR REVIEWS AGAINST US AS THIS CASE. WE WISH YOU THE BEST AND APOLOGIZE FOR YOUR EXPERIENCE. WE WISH IT COULD HAVE BEEN BETTER FOR YOU. WE WILL ALWAYS TRY TO DO BETTER NEXT TIME.

Kenneth your absolutely right we had a title delay and it was not your fault to have to wait on the extra time. I'm sorry for the inconvenience we may have caused and will strive to do better in the future. We wish the best for you and would love to make it up to you. We would like to apologize again. We did resolve his issue and all is well now.

ASHLY WAS A LOYAL CUSTOMER AND WE WERE LOYAL TO HER. SHE WANTED US TO DO A REPAIR TO HER CAR AFTER A YEAR AND WE OFFERED TO AND WE OFFERED TO TRADE IN BUT SHE GOT MAD BECAUSE SHE COULDN'T EITHER AFFORD THE REPAIR OR ACTUALLY IT WAS A FRIEND OF HERS THAT CONVINCED HER NOT TO BUT WAS ACTING STRANGE BECAUSE WE HAD A GREAT BUSINESS RELATIONSHIP. I WISH HER THE BEST AND HOPE WE CAN DO BUSINESS IN THE FUTURE. NO HARD FEELINGS. I WISH WE COULD OF SPOKEN MORE TO FIND A SOLUTION AND I APOLOGIZE ON HOW YOU FELT, BUT THAT TRULY WAS NOT OUR INTENTION. BEST REGARDS