LocalNeighbor01 Local Guide
12 Apr 2021
If I could give 0 stars I would. I have never felt so disrespected by a car service establishment in my entire life. After purchasing my car from their used sales department I figured I would be walking away with a car with minimal issues and nothing too life threatening, but to my surprise after a week of driving my car I came to notice a brake issue in which prevents my brakes from stopping when going under 10mph or on an incline. I brought my car to get inspected only to have it returned to me in less than an hour along with the words "we didn't see anything wrong with the brakes, maybe it was just a one time thing". So in doing so they returned my keys and I took it home thinking maybe it was just me. Low and behold this issue continued happening so I brought it back in and this time I was informed that it was a "brake speed sensor" and they were able to reset it and I should not have an issue anymore. Funny enough this issue continued happening, and I almost got into an accident as I was on an incline and unable to stop my car from rolling into the road. One last time I figured I'd take it in and they would be able to fix this issue, but in fact this final time I was informed that my car was now out of warranty and I would have to pay $300 to replace the speed sensor. What I don't get is why the issue did't get fixed the first two times when it would've been covered by warranty. Now I have to call at least 15 times a day to even get through to someone as they are most likely ignoring my calls (extremely unprofessional). I am so disappointed. I expected so much more from Joe Mazda, and these people are tearing down his name with their terrible customer service. If I could take my car somewhere else I would, spare yourself the headache, and go somewhere where they'll take you serious as these people only want the money.