car buying experience 549courteous staff 353truck selection 257new car purchase 241finance department 200vehicle selection 100great deal 894runner 74no pressure sales 72extended warranty 33
Highlights
DeliveryIn store shoppingOnsite servicesWheelchair accessible parkingCar rentalCar washOil changeService repairSells goods usedRequires appointmentsPay checkPay credit cardPay debit cardPay mobile nfcParking lot freeParking lot paid
AP
Ana Paredes
30 May 2026
I recently purchased my car and had the pleasure of working with Melvin Santiago. From start to finish, Melvin was professional, friendly, and extremely helpful. He took the time to answer all of my questions, explained everything clearly, and made sure I felt comfortable throughout the entire process. I never felt pressured, and he genuinely worked to help me find the best option for my needs and budget.
What could have been a stressful experience turned out to be smooth and enjoyable thanks to Melvin’s patience, knowledge, and excellent customer service. I truly appreciate all of his help and would highly recommend him to anyone looking to purchase a vehicle. Thank you, Melvin, for making my car-buying experience such a positive one!
Jordan Myles- , I just want to say thank you for the amazing service you provided in helping me get my 2026 4Runners. Your professionalism, knowledge, and dedication truly made the whole experience smooth and stress-free. You went above and beyond to make sure everything was handled perfectly, and I really appreciate that. I’ll definitely be recommending you to anyone looking for a great car-buying experience. Thanks again!
It was a very long and exhausting day, but Tom Wilson and his team were all very patient and did their absolute best to help me get my dream truck, the whole staff was very helpful and polite and the truck itself made me fall in love.
I had an amazing experience at Toyota thanks to an incredible team that truly went above and beyond for me.
A huge thank you to Andrew C — with 40 years in the car business, his experience absolutely shows. He was patient, knowledgeable, honest, and made the entire process feel comfortable instead of stressful. He really listened to what I needed and helped me find the perfect vehicle.
Eric Rosenman worked hard to help me get to numbers I felt comfortable with financially, and I genuinely appreciated his transparency, patience, and determination throughout the process.
A very special thank you to Alex Tarrantino for helping make everything come together. I truly appreciate the effort, consideration, and willingness to work with me to make this purchase possible. It meant more than you know and made a stressful process feel much more manageable.
Al Ruiz made the final paperwork process smooth, easy to understand, and stress-free. He was professional, kind, and took the time to answer my questions thoroughly without making me feel rushed. I truly appreciated how comfortable and supported he made me feel during the final steps of the purchase.
Buying a car can be overwhelming, but this entire team made me feel valued, respected, and genuinely taken care of from beginning to end. I’m beyond grateful and highly recommend asking for them if you’re looking for exceptional customer service!
Thank you, Renee and Mike Charles, for making my vehicle purchase so easy. Mike you truly delivered when I asked for your best deal and the best out the price on the 2025 Toyota Tundra, which made my decision easy to move forward simple.
I really appreciate not having to spend hours at the dealership to negotiate. Thank you again for valuing my time and making an excellent experience.
I will definitely return and will gladly recommend you to others.
We purchased a 2026 1794 Toyota Tundra about a month and a half ago. First time owning a Toyota but the deal was painless. Our salesman Alex and the team were awesome and they got us in and out in under 2 hours the fastest car buying experience ever. Highly recommend them and the service department so far has been pretty fast as well. I will drive the nearly hour drive versus the 9 minute drive to Community toyota in baytown. I've had to go to both for minor service and I was at Community for over 5 hours. I had an oil change and 1000 mile check-up @ Keating in under an hour. I still speak with Alex every time go in and the people there are professionals.
My experience with Keating Toyota was excellent from start to finish. Even though I do not live nearby, the process was smooth and easy thanks to the team’s professionalism and communication. Ben DiBlasio was efficient, knowledgeable, and easy to work with over the phone. Ben and Chase Braxton were quick to answer all of my questions, Manuel was professional and patient during financing, and Patricia was incredibly kind and thorough when explaining the vehicle’s technology and features. The whole team was personable and truly wonderful to work with! My sister absolutely loves the car, and we highly recommend Keating Toyota. We would definitely work with them again in the future!
Omar and Shawn were a great help. And Ms. Shelly is a miracle worker and got our deal done. We bought two cars and couldn’t be happier! 10/10 recommend!!! Very customer friendly!
Dillon and Shawn took great care of me and helped with everything! Great service and Great deal! I am over the moon happy with my new 2023 Toyota Tundra!
I recently purchased a 2022 Toyota Highlander from Keating Toyota in Manvel, and I had an excellent experience working with Omar Al-Qaisy.
Omar was very professional, honest, and helpful throughout the entire process. He took the time to explain all the details about the vehicle, answered every question I had, and made sure everything went smoothly from start to finish. There was no pressure, and he made the buying experience comfortable and straightforward.
I truly appreciate his patience and great customer service. If you are looking to buy a vehicle from Keating Toyota, I highly recommend asking for Omar Al-Qaisy. He will take good care of you.
