PLATINUM INN AND SUITES

Hello, <br>Thank you for taking the time to share your feedback. We sincerely apologize for the confusion and inconvenience you experienced during your visit.<br><br>After looking into the situation, we found that there was a duplicate booking under the same name on the Dayuse platform, which caused the confusion at check-in. Our team worked to resolve the issue, and we have already corrected the reservation to ensure the no-show was removed from your account.<br><br>We understand how frustrating this experience must have been, and we apologize for the inconvenience. Thank you for your patience while we worked through the issue. We appreciate your feedback and hope you’ll give Platinum Inn & Suites another opportunity to provide you with the smooth and enjoyable stay you deserve.<br><br>Sincerely,<br>Management Team<br>Platinum Inn & Suites

Hello, <br>Thank you for taking the time to share your feedback. We appreciate you choosing to stay at Platinum Inn & Suites and are glad to hear that you found the property fairly quiet and that it met your needs overall.<br><br>We apologize for any confusion regarding our occupancy policy and the additional guest fee. We understand how this could be frustrating, and we will review how these policies are communicated to ensure they are as clear as possible. We also appreciate your comments about the bedding, as guest feedback helps us identify areas where we can improve.<br><br>We value your feedback and hope you’ll give us another opportunity to provide you with a more enjoyable experience. We’d love to know what we can do to earn a 5/5 rating on your next stay.<br><br>Sincerely,<br>Management Team<br>Platinum Inn & Suites

Hi, <br>Thank you so much for your wonderful 5/5 review! We’re honored to be your go-to hotel whenever you visit from Louisiana.<br><br>It’s great to hear that you enjoy our friendly staff, clean rooms, and convenient location. We’re also happy that our pet-friendly accommodations helped make your stay even more comfortable.<br><br>We truly appreciate your continued support and look forward to welcoming you back to Platinum Inn & Suites again soon!<br><br>Sincerely,<br>Management Team<br>Platinum Inn & Suites

Dear Al Sanchez,<br>Thank you for your 4-star review and for sharing your feedback. We’re glad you found our location convenient, especially with IHOP next door. <br><br>We appreciate your suggestions regarding in-room coffee pots and entertainment options. Your feedback is valuable, and we will review these areas as we continue working to improve guest comfort and amenities.<br><br>Thank you again for your input. We hope to welcome you back to Platinum Inn & Suites for an even better stay in the future.<br><br>Sincerely,<br>Management Team<br>Platinum Inn & Suites<br>

Dear Mia Velasquez,<br>Thank you so much for your wonderful 5-star review! We’re delighted to hear that you and your partner enjoyed your stay and found everything you needed for your at-home city vacation.<br><br>It’s great to know you loved the cozy atmosphere and cleanliness—we take pride in making sure our guests feel comfortable and cared for. We can’t wait to welcome you both back to Platinum Inn & Suites on your next visit!<br><br>Sincerely,<br>Management Team<br>Platinum Inn & Suites<br>

Dear R. Luin Cox,<br>Thank you for taking the time to share such a detailed and thoughtful review. We’re so glad to hear you enjoyed your stay and appreciated the cleanliness, comfort, and in-room amenities. It’s also wonderful to know our team was able to assist you during your late arrival—we truly aim to go above and beyond for our guests.<br><br>We understand your concerns about the difficulty in locating the property, especially at night. Your suggestions are greatly appreciated, and we’re actively looking into improving our signage and visibility from the main road to make arrivals smoother for future guests.<br><br>Thank you again for your kind words and recommendation. We look forward to welcoming you back to Platinum Inn and Suites!<br><br>Warm regards,<br>Management<br>Platinum Inn and Suites<br>

Dear Demetrious, <br>Thank you so much for your kind words and for choosing Platinum Inn and Suites for your team’s extended stay! We’re thrilled to hear that the service met your expectations and that the rooms were kept clean and comfortable throughout your assignment. It was a pleasure having your crew with us, and we truly appreciate your business. We hope to welcome you back anytime you’re in the Houston area!<br>Sincerely, <br>Management Team

Sorry to hear about the inconvenience that you had we can't allow someone to stay at the property if they haven't paid for the room. We are very sorry to hear about the experience you had but thank you for staying and we hope we can accommodate you better next time.

Thank you for staying at Platinum Inn and Suites, we loved having you as our guest. Please come see us again real soon!<br>

Hi, our rates do change from weekdays to weekends, our kitchenette rooms double beds are priced differently from our regular double beds. We hope your grandma still enjoyed her stay and hope to see you again soon!